Customer Service Human Resources
Resume:
Jerica Coleman
Easley, SC 29642 abg2vj@r.postjobfree.com
SUMMARY
Ambitious, results-oriented and dedicated individual looking for an
opportunity to contribute to a progressive organization as a coordinator or
generalist in the field of Human Resources. Brings knowledge,
organizational and customer service skills to the workplace.
EDUCATION
Associate of Arts in Business Administration Present
Virginia College Greenville, SC
. Expected Graduation: 12/2010
. Concentration: Human Resources Management
Associations:
. SHRM (Society for Human Resources Management)
QUALIFICATIONS
. Solid administrative and human resource experience
. Exceptional versatility and adaptability.
. Dedication and drive as a hard-working individual.
. Superlative communication and team-building skills.
. Ability to manage multiple tasks in a pressured environment
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS
. Entrusted to process confidential employee records such as salary
changes, vacation/absenteeism reports, and performance appraisals.
. Interacted with a wide variety of personalities while scheduling
meetings/appointments and making travel arrangements for executives.
COMPUTER SKILLS
. Proficient in using personal computer skills in such programs as
Windows XP, Microsoft Windows, Microsoft Word, Excel and PowerPoint.
. Internet, and Microsoft Outlook Email
EXPERIENCE
Administrative Assistant II 2006-present
Charter Communications Greenville, South
Carolina
. Schedule interviews for potential new hire candidates.
. Assist in phone screening and onsite interviews and for potential
employees
. Schedule and conduct pre visor assessment for potential candidates.
. Process new hire information to get access to required applications.
. Prepare presentations for meetings and/or training
. Update and file associate records
. Attend meetings and record, compile, transcribe, and distribute
minutes of meetings
. Manage and maintain executives' schedules and make travel arrangements
for executives.
. Open, sort, and distribute incoming correspondence, including faxes
and email.
. Prepare invoices, reports, memos, letters, financial statements and
other documents, using word processing, spreadsheet, database, and/or
presentation software.
. Order supplies for executives and the department.
. Accurately maintain the On Call Database for East Operating Group
Customer Service Representative 2003-2006
Alltel Greenville, South
Carolina
. Handled inbound calls in a call center environment on a variety of
subjects such as resolving customer inquiries, billing issues and
product/service concerns.
. Explained and sold products and services to new and existing
customers.
. Accessed and updated customer accounts through computer based systems
with the customer on the phone.
. Gained and maintained product/service knowledge, working knowledge of
telephony technology and industry updates.
Administrative Assistant/ Human Resource Associate 2001-2003
Brake Warehouse Greenville, South
Carolina
. Placed outgoing calls to potential applicants to schedule and conduct
interviews for open positions
. Assisted with job applicants/recruitment placements by placing vacant
job positions in the newspaper, and on the internet.
. Completed, and compiled new associate documentation as well as updated
and filed associate records.
. Provided support for hiring manager by assisting in recruiting and
selection of employees
. Request information from previous employers and other references to
determine applicants' employment acceptability.
. Processed and reviewed employment application documents to evaluate
qualifications or eligibility of applicants.
. Performed administrative and office support activities for manager.
. Assisted in phone reception and handled all inquires within my
capacity
. Assisted both internal and external customers with questions and
concerns regarding their order.
. Prepared and coordinated mail, faxes, and express packages.
. Provided filing assistance
. Provided clerical/administrative support, including the composition
and preparation of routine correspondence and presentations using
computer software applications.
Contact this candidate