Customer Service Machine Operator

JESSICA L. ALSTON

318-***-**** abg2vd@r.postjobfree.com

** ********* ** - *** * - Monroe, La 71201

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OBJECTIVE

I am a dedicated and enthusiastic individual with extensive experience

in the financial services industry. Quick to grasp new ideas and develop

practical solutions to problems and issues. Possesses excellent

interpersonal and

communication skills and the ability to develop and maintain productive

relationships with customers and colleagues. I enjoy being part of, as

well as managing and motivating a productive team and thrive in highly

pressurized and

challenging work environments.

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WORK EXPERIENCE

August, 2006 - March, 2010 Monroe, LA

Operations Specialist, JPMorgan Chase

Responsible for imaging files and integrity packages received from

Document

Preparation, credit and trailing documents received from File Intake and

open

requests from various departments on IBML and Kodak High Speed Scanner.

Recognized for being top performer with a 125% production rating.

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May, 2006 - August, 2006 Monroe, LA

Temp/Inventory Control Clerk, Manpower-JPMorgan Chase

Responsible for maintaining a specified portion of the file room that

consisted of

approximately 160,000 files in terminal digit order.

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January, 2006 - May, 2006 Monroe, LA

Temp/Doc PreP Tech, Manpower-JPMorgan Chase

Verify each new file is accurately transmitted, verify valid loan number

on File

Tracking System (ICTL),generate loan number cover sheet, locate

designated

documents for integrity package, review package for

accuracy/completeness and

place integrity package in the designated area to be processed by the

Imaging

team.

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October, 2004 - July, 2005 Monroe, La

Machine Operator, Tyco Plastics

Machine Operator. Attend machine and notify Senior operator of any

malfunctions of machine. Reading orders and measuring and plastics bags

for quality.

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July, 2005 - October, 2005 Monroe, La

Temp/Tech, Manpower/Servpro

Restored and cleaned items that were destroyed from fire and/or water

damage.

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January, 2004 - April, 2004 Shreveport, La

Package Shipper, Frankie's One Stop Inc.

Shipped packages to companies when orders came in to shipping. Some

extra responsibilities included doing courtesy calls and handling

customer inquiries.

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EDUCATION

Devry University Online, Chicago, IL, April, 2007 - Present

BSBA in Business Administration, 3.4 Grade Point Average

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SKILLS

Customer Service Skills

Detail Oriented

Communication Skills

Leadership Skills

Organizational Skills

Computer & Software Skills

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AWARDS AND HONORS

Recognized and awarded for being a top performer in previous position.

Maintained an average productivity rating of 132% and quality rating of

99.5%

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CERTIFICATIONS

Certificate obtained in Business Office Technology

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