Human Resources Customer Service

Jason Calcagnino

**** ******* **** ( Liverpool, NY.13088 315-***-****(

abg2uy@r.postjobfree.com

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SUMMARY OF QUALIFACTIONS:

Mutli-faceted Human Resources professional with 7 years of progressive

experience and the talent to strategically develop HR projects &

initiatives that support organizational goals & profitability.

Core competencies include:

Full Cycle Recruiting Behavior Based Health & Safety

Training

Employee & Client Relations Specialist HRIS Data Analysis & Reporting

Labor Cost Management & Payroll Policy Creation & Implementation

PROFESSIONAL EXPERIENCE:

Comfort Keepers Home Care. Syracuse, NY

8/2008-2/2011

Responsible for the overall development of the HR function for this

licensed, multi location home care provider. Position & Accomplishments

Include:

Human Resources Generalist

Full cycle recruiting for all departments, including collaboration with

department managers to determine staffing needs.

Increased relationships with local colleges and trade schools to develop

sustainable sources of new talent.

Thoroughly review & audit credentials of health care employees for DOH

compliance

Develop policy/procedures to promote process improvement. Continually

researching & revising based on new legislation and trends.

Reduce cost by $13,500 annually by eliminating third party vendors and

brought claims mgmt. back "in house" for WC, DBL & UI insurance.

Designed formal training programs such as new hire orientation and "in-

service" training to enforce organizational values.

Revised performance review process to identify top talent and need for

coaching opportunities.

Provide owners and management with HR counsel using a well versed knowledge

of federal, state and health care regulations.

Payroll/Benefits Officer: Accurately process payroll and maintain

relationships with vendors to manage complete benefits programs for

multiple locations. (Proficient w/ADP & Paychex)

TRW Automotive Inc. Auburn, NY

10/2007-8/2008

Contracted to support the Director of HR for one of the world's top 10

automotive components manufactures. Position & Accomplishments include:

Human Resources Generalist & Health, Safety & Environmental Coordinator

Workers Compensation Administrator with a focus on Return to Work programs

for improved productivity & cost control.

Sustain appropriate headcounts by applying proven recruiting methods.

Coordinate and present Behavior Based Safety training to over 400 employees

using effective communication and project management skills.

Track and analyze environmental metrics for internal/external compliance.

Provide management with labor relations support and maintain an effective

working

relationship with union representatives.

Union grievance administration including conducting hearings and

investigations.

Jason Calcagnino

4952 Harvest Lane ( Liverpool, NY.13088 315-***-****(

abg2uy@r.postjobfree.com

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PROFESSIONAL EXPERIENCE (cont.)

The Genesee Grande & Parkview Hotels: Syracuse, NY

12/2004-10/2007

Working under the direction of the Director of HR, I was responsible for

all Human Resources functions for two of Syracuse's finest hotels and

restaurants. Positions & Accomplishments Include:

Human Resources Generalist

Established a consistent & reliable HR presence between all departments

using effective communication skills.

Full cycle recruiting responsibilities to meet the demands of two full

service hotels and food & beverage outlets.

Managed various tax credit programs, staff development and labor costs for

increased profitability and organizational effectiveness.

Reduced staff turnover approx. 20% by making sound hiring decisions and

using diplomatic employee relations.

Optimized performance review process using HRIS data analysis & reporting.

Lowest Unemployment Experience Rating during my tenure due to successful

employee relations and comprehensive knowledge of UI to combat fraudulent

and unnecessary charges.

Display strong communication skills to oversee policy creation and

implementation.

Performed the role of "Manager on Duty" to increase client/guest relations.

Toys R' Us: Dewitt, NY

03/2004-

12/2004

Working for this busy retail store I was responsible for not only staffing

and benefits administration but also involved in most aspects of store

operations. Position & Accomplishments Include:

Human Resources Specialist:

Lead staffing & recruitment efforts with foresight and strategic planning

to prepare for seasonal staffing.

Organized and conducted group interviews and job fairs to streamline

staffing process.

Directed orientation classes and effectively trained new employees on

corporate culture, safety and customer service.

Guest Service Agent responsible for providing incredible customer service.

Computer Skills:

MS Word, PowerPoint, Excel, Publisher

Payroll Software: ADP & Paychex

HRIS: eRSP, Genesis Pro, Payexpert

Webpage Management

Related Experience:

Recruiting Assistant Internship- CR Fletcher & Associates (2002)

Walt Disney World College Program (2000-2001)

LeMoyne College SHRM Chapter Secretary (2003)

HR Assistant Internship - Wegmans (2003)

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