Customer Service Sales

Sarah Catherine Echols

901-***-**** **** Hunter’s Bluff Dr. #101

abg2uh@r.postjobfree.com Memphis, TN 38120

Seeking Position As:

Executive Assistant

Organized, honest and loyal Executive Assistant has more than eight years of cumulative

experience providing administrative support to senior executives and consultants in financial

and legal services. Reliable candidate demonstrates exceptional abilities in organization, work

prioritization, multitasking, communication, interpersonal relations, customer service and

problem solving. Determined professional is actively seeking an administrative role with a

dynamic and progressive leader that would take full advantage of the candidate’s extensive

experience in meeting and exceeding the needs of demanding senior executives. Resourceful

candidate thrives in challenging team environments and excels under pressure.

Event Planning & Execution Skillful Communicator & Scheduler

Efficient in Organization & Multitasking Exceptional Customer Service Abilities

Tradeshow Setup and Proofing Resourceful & Creative Problem Solver

Professional Experience

ISK Biocides, Inc. 2010 – Present

Executive Assistant to President

Produced compilations of weekly reports, distributed these reports via e-mail and

maintained them in archives.

Monitored e-mails from Woodguard Website; communicated with ad agency to facilitate

changes and updates and report problems experienced.

Provided compilation of monthly report, including the monthly website visitor count to the

President for approval, convert files to PDF and distributed electronically.

Sorted out confidential mail by priority for senior staff, typed correspondence and

coordinated maintained travel itineraries for the President and visiting guests.

Participated in the completion of special projects as assigned, meetings/party planning, and

registered employees for training seminars as requested.

Responded to service calls and programming for all phone lines; maintained calendar of all

shows and booth needs.

Monitored and maintained literature levels, fulfilled literature from distributors, screened for

quantity and work with distributor to set realistic quantities to reduce waste from changes.

Coordinated materials with sales representatives and distributors including space, literature,

electricity, carpeting, return freight and furniture.

The Wine Depot 2008 – Present

Sales Executive

Provided assistance with daily business operations, management of daily orders, assisted in

designing sales and marketing strategies.

Served as personal wine salesman to high priority customers, providing customer sales and

services, enforcing store policies; managed a staff of 4 to 5 employees.

Performed some light bookkeeping, and was accountable for daily deposits and for

conducting successful inventory counts every quarter.

Succeeded in resolving the most complex customer service issues as a result of exceptional

ability to promptly process concerns and satisfy customers.

SFI of TN, LLC 2005 – 2008

Executive Assistant to President

Updated and maintained the President’s complex calendar, and performed scheduling and

coordination of meetings as necessary.

Provided site planning and room set-up, AV/IT arrangements, ground travel or overnight

accommodations for attendees, meal planning, and assistance with agenda planning.

Managed all written materials and emails and delegated work to others as necessary;

handled all correspondence of confidential nature.

Answered incoming calls and responded to client inquires, and served as a go-to person in

the organization.

Recognized as an administrative and project expert; assisted other in accomplishing

assigned tasks by providing some guidance.

First Horizon National Corporation 2003 – 2005

Administrative Assistant/Securities Technician II

Arranged business and travel plans of officials, organized and scheduled meetings and

researched local business etiquette protocols.

Finalized arrangements with security and transportation to ensure safety and prompt arrival

to meeting of executives.

Collaborated with salespersons, clients and senior staff; maintained records of Sales

Representatives’ account information daily, including expense reports, sales and expenses.

Performed general office functions including such as travel plans, preparing graphs,

conversing with vendors and customers.

Education & Technical Skills

The Beauty Institute of Memphis, TN, 2008

Aesthetician Certification Program

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Lotus Notes

Adobe Creative Suite Visual Basic

Trainings and Certifications: Certificate in Intermediate Excel, Intermediate and Advanced

PowerPoint at Southwest Community College, 2006, Excel First Horizon, 2009

Managing Your Workload Webinar, 2010

References Gladly Provided Upon Request

Contact this candidate