Customer Service Assistant

Ashley K. Olson

** ******* *** ******** *****, CA 92610

Mobile 949-***-****• E mail abg2si@r.postjobfree.com

Experience

Fred’s Mexican Café/ Typhoon Saloon, San Diego, CA November 2009 – October 2010

Food Server/ Marketing and Promotions Assistant

Greeted and conversed with guests. Took and placed orders in a timely manner. Maintained a professional

demeanor with excellent customer service skills to acquire customer satisfaction. Worked with a small team to

plan and execute weekly events. Brainstormed with co workers to devise new and clever ways to promote our

venues. Distributed event flyers throughout local community. Worked with fellow local businesses in promotion

exchanges.

Hard Rock Hotel, San Diego, CA February 2009 – November 2009

VIP Host/Marketing Assistant, Hard Rock Bars and Marketing Department

Greeted guests, took reservations, and interacted with employees and guests for two different clubs within the

hotel. Collected research and used social networking for advertisement purposes. Used excellent customer

service skills to acquire customer satisfaction. Updated customer database, distributed flyers for upcoming

events, and prepared each event to run smoothly.

Outback Steakhouse, San Diego, CA January 2008 – February 2009

Food Server

Interacted with guests, took orders in a friendly manner, punctually placed and delivered orders to guests.

Worked as a well communicating team with co workers in a high volume restaurant. Ensured ultimate guest

satisfaction by providing immediate and genuine service.

P.F. Chang’s, San Diego, CA December 2006 – January 2008

Hostess, Food Runner

Worked with a small team of hostesses to greet and seat guests in a high volume environment. Attended to

guests’ needs promptly and efficiently. Worked with kitchen staff, inputting guests’ food orders and taking them

to tables.

The Cheesecake Factory, Irvine, CA January 2006 –August 2006

Hostess

Greeted and seated guests. Worked with an advanced computer system. Punctually assigned tables to

reservations and walk in guests in a very high volume environment.

Golden Spoon, Mission Viejo, CA February 2004 August 2006

Assistant Manager, Server

In charge of scheduling, stock, and inventory. Provided friendly and personable service. Had cashier

responsibilities.

Education

San Diego State University, San Diego, CA August 2006 August 2010

B.A., Major: Journalism and Media Studies, Minor: Television Film and New Media

Oxford University June 2008 August 2008

Coursework Emphasis: International Politics

Skills

● Microsoft Office: Microsoft Word (65 WPM), Outlook, Access, PowerPoint, Excel.

● Highly organized, ethical and deadline oriented with ability to multi task.

● Friendly, personable, service oriented.

Organizations

● Pi Beta Phi (2006 2008)

● Film Club (2007 2009)

● Public Relations Society of America (2009)

● American Marketing Association (2009)

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