Customer Service Management

Barbara Lynn Darley

*** *** ***** ***** *******, SC 29061 803-***-**** ****************@*******.***

PROFILE

I am a viable candidate with a vast array of work experience. My professional tenures have run the gamut from

intern to executive leadership, which gives me a broad and inclusive perspective of all levels of an organization.

This hybrid work experience and education is especially beneficial since it allows me to have acquired an

immeasurable aptitude in myriad arenas, but prevented me from becoming entrenched in any single or particular

standard industry practice. My unique skill set also facilitates innovative thinking and promotes cross training of

concepts and ideas. This extensive cross training affords me the ability to effectively operate in numerous arenas

simultaneously, with ease and consistency.

AREAS OF EXPERTISE

Executive Management Business Administration Project Management

Community Development/Collaboration Legal/Judicial Administration Client

Advocacy

Education/Higher Education Arenas Diversity/Multicultural Training Grants

Administration

Domestic Violence/Sexual Assault Legal Research Strategic

Planning

Program Development/Management Adult Educational/Life Skills Event Planning

Client Treatment Coordination Human Services Professional Training Political Advocacy

Customer Service Nonprofit Development/Management Sales and Marketing

At Risk/ Vulnerable Populations Executive Training/Education Public Speaking

Curriculum Development/Implementation Group Facilitation Fiscal/Budget

Proficiency

Board Development/Enhancement Volunteer Recruitment/Management Youth

Consultant

PROFESSIONAL EXPERIENCE

EXECUTIVE LEADERSHIP

Ensured that the day to day management of several agencies’ administrative, fiscal, legal objectives,

treatment objectives, counselor related objectives and community related collaborations and partnerships

were created, amended, and enforced as outlined by the organizations’ missions and strategic plans.

Developed annual budgets for review and approval by Board of Directors/Higher Education officials; ensured

that expenditures were within the budgeted amounts; and prepared budget revisions as needed throughout the

year.

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Barbara Lynn Darley

636 New Stock Drive Hopkins, SC 29061 803-***-**** ****************@*******.***

Composed and collaborated with professional computer team in Utah, in a year long span developing

an intricate client/counselor/interpreter/ in house client database AND external financial system that

encompassed over 300 variables inclusive of 27 counties within the state of South Carolina.

Presented as a Guest Speaker/Panelist/Alternate Counselor in over 200 settings to train and enlighten

various audiences on a host of issues as they pertained to the constituency being served.

CLIENT AND CONSTITUENCY ADVOCACY

Responsible for meeting with appropriate lobbyists or interest groups that proposed legislation that would

adversely affect counties represented by State Senator and formulating acceptable solutions to the dilemma (s)

involved, while working at the South Carolina Senate.

Trained multidisciplinary audiences regarding clients’ pathologies and needs while working with various at

risk populations.

Provided realistic and cost effective measures to address and provide favorable outcomes for the

aforementioned issues and other ancillary issues.

Represented the interests of various at risk populations in courtrooms, treatment settings, school,

various taskforces and other community settings.

Legal and Judicial Administration and Training

Prepared motions, affidavits, pleadings and other legal documents for family court pertaining to the

entire legal process surrounding the preservation and termination of parental rights of clients under the

South Carolina’s Department of Social Services.

Compiled statewide and nationwide data to aid in the composition of new laws and the interpretation of

existing ones.

Participated in statewide trainings of judges, lawyers, counselors, medical personnel, law enforcement,

educators, clergy, parenting agencies, teen groups and other community groups, instructing audiences in

the arenas of domestic violence, sexual assault, at risk populations behavior, as they pertain to the legal

system.

Education/Higher Education Aremas

Under general supervision, plan and implement curriculum and educational programs for students within the

college.

Communicates class content to students so that learning occurs, skills are developed, and students are

motivated to learn and achieve their educational objectives on a daily basis.

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Barbara Lynn Darley

636 New Stock Drive Hopkins, SC 29061 803-***-**** ****************@*******.***

Teach and counsel nontraditional adult students in subject matter area, as well as nonprogrammatic life skills to

aid in the successful transition into the collegiate forum.

Directed and monitored all federal grant expenditures, final research projects, human resources, staff

management via university policies, practices and procedures while working as a graduate assistant and as

director of VSAC.

Program Development and Management

Created new database encompassing in excess of 300 variables tracking all elements and variables of

South Carolina’s largest certified batterer treatment agency.

Assisted in the evaluation of female batterers and presentation of this data with published researcher.

Evaluated Spanish Speaking clients in group counseling setting and addressed challenges of adequately

serving them by aiding them in receiving appropriate community resources designed for these purposes.

Developed stricter agency standards not encompassed in state licensing standards to enhance, clarify

and promote professionalism and prevent any potential issues that could become a liability to the agency.

Developed mandatory multidisciplinary statewide trainings for licensed professional counselors and

social workers for effective implementation of nationally approved group treatment curriculum, gain

feedback pertaining to work issues, and stress importance of mission, policy and procedures of the agency

and state law.

Community Education and Collaboration

Provided clear, concise and consistent communication among all relevant entities. Sought out

partnerships and collaborations with over 150 related agencies (encompassing entire work history) that

enhanced the missions of the organizations of which I was a member.

Promoted local and national partnerships with social service, law enforcement and schools(high school and

college) by soliciting opportunities to speak with appropriate leaders, attending national conferences and

meetings with other federal, state and local sister agencies to address issues of teen violence and domestic

violence.

Participated on numerous local panels and task forces to provide feedback and procure productive measures

from other leaders that would aid in providing more effective representation for all clients involved.

Marketing and Sales

Instrumental in securing state election win for a 35 year veteran Senator acting as his campaign manager for 5

county region represented by candidate.

Increased revenue and number of client referrals by approximately 40% by convincing judges, lawyers,

educators, law enforcement, social workers, counselors, clergy, victim advocates, professional volunteers,

medical personnel and a host of other community organizations to utilize counseling education services of the

Domestic Abuse Center.

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Barbara Lynn Darley

636 New Stock Drive Hopkins, SC 29061 803-***-**** ****************@*******.***

Marketed and sold the Southern Region Violence and Substance Abuse Prevention Center's youth curriculum

to over 100 high schools in South Carolina to aid in the reduction of teen violence.

Recruited and trained over 200 hundred professional volunteers, thereby persuading them to commit to 6 weeks

of training and 1 year of public service by advocating for at risk youth while employed by

C.A.S.A. of Baltimore City.

EMPLOYMENT HISTORY

Brown Mackie College – Greenville, South Carolina

Adjunct Professor – Criminal Justice Classes

June, 2011 to Present

Virginia College – Columbia, South Carolina

Adjunct Professor – Higher Education Learning Methodologies

August, 2010 to Present

Domestic Abuse Center (DAC)– Columbia, South Carolina

Executive Director

July, 2006 to August, 2010

Court Appointed Special Advocates (C.A.S.A.) Baltimore, Maryland

Program Coordinator/Trainer of Volunteers

August, 2004 to June 2006

University of South Carolina’s Institute for Public Service and Policy Research Columbia, South Carolina

Southern Region Violence and Substance Abuse Prevention Center, (V.S.A.C)

Director

Executive

September, 2003 to August, 2004

South Carolina Department of Social Services Office of General Counsel Columbia, South Carolina

Law Clerk

June, 2000 to January, 2003

South Carolina General Assembly (The Senate) Columbia, South Carolina

Research Analyst

September, 1994 to October, 1999

University of South Carolina College of Criminal Justice Columbia, South Carolina

Graduate Research Assistant

August, 1992 to August, 1994

Clarendon County School District #2 Manning, South Carolina

Substitute Teacher

October, 1990 to May, 1992

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Barbara Lynn Darley

636 New Stock Drive Hopkins, SC 29061 803-***-**** ****************@*******.***

EDUCATION

University of South Carolina Columbia, South Carolina

Juris Doctorate, 2002

University of South Carolina Columbia, South Carolina

Masters of Criminal Justice, 1994

University of South Carolina Columbia, South Carolina

Bachelor of Arts in Political Science, 1990

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