Berster C. Ng

**** **** **** ******, ** ***** 925-***-****

abg2pr@r.postjobfree.com

____________________________________________________________________________

_______________

OBJECTIVE

A well organized, detail-oriented, self-starting, quick-learning, team

player with superior work ethics seeks a support role with potential for

growth in a fast-paced and challenging environment that could utilize

someone with solid and comprehensive experience in clerical, office,

customer service skills.

SKILL SETS

TECHNICAL SKILLS EXPERIENCE PERSONAL ATTRIBUTES

Proficient in MS Word, Proofread documents Work well under pressure

Excel, Outlook Excellent customer service Strong analytical skills

Working knowledge of Problem solving skills

PowerPoint Development, Able to multi-task

Data entry @ 10,000+ kph documentation, and Quick learner

Word processing implementation of Self-starter

Tying 50-60 wpm procedures and desk Excellent organizational

10 key by touch references skills

Disbursements & payments Team player

Prepared docs for on-site

and off-site storage

ACCOMPLISHMENTS

. Completed a project to update and organized all active and inactive

cases

. Audited files for accuracy & prepared inactive files for off-site

storage

. Created forms for Pleadings, Discovery, File Archive and Off-Site

Storage

. Designated Safety Monitor

. Increased processing efficiency by 30% & reduced repetitive processing

and supplies by 50%

. Saved the department in operating cost by 25%

. Reduced fire risk by eliminating combustible material

. Created OCR (Optical Character Recognition) reader forms

PROFESSIONAL EXPERIENCE

Markun, Zusman & Compton, LLP San

Francisco, CA

Dec. 2010 -

May 2011

Records Management

. Managed Correspondence, Discovery, and Pleadings files

. Interface with attorneys regarding status of cases

. Audited files for accuracy; Created forms for Discovery, Pleadings,

File Archive, and Off-Site storage

Job Search Due To Layoff Oct.

2009 - Dec. 2010

Bank of the West Walnut

Creek, CA

May 1987 -

Oct 2009

Feb. 2007 - Oct. 2009

Senior Loan Service Representative - Commercial Loan Servicing

. Researched and resolved discrepancies in general ledger accounts

. Interfaced with internal customers to resolve issues with payment

schedules and maintain customer's account in good standing using

Microsoft Outlook and 10 key calculations

. Audited fellow team members' work for accuracy

. Created loan portfolio specifications list

. Participated in special projects and conducted research to resolve

discrepancies between system codes and report downloads

. Performed copying, filing, data entry, uploaded loan and code

information on the Construction Loan Control System by ensuring the

accuracy of the information against the documentation requirements

. Created spreadsheet calculations to monitor daily monetary

transactions for end-of-day balancing

. Issued cashier's checks per funding requirements

Berster C. Ng

4474 Fall Lane Oakley, CA 94561 925-***-****

abg2pr@r.postjobfree.com

____________________________________________________________________________

_______________

PROFESSIONAL EXPERIENCE (continued)

Nov. 2002 - Feb. 2007

Loan Processing Service Representative - R.E.I.D. (Real Estate Industries

Division)

. Entered funding and payment information onto transmittal sheet for

processing on the AFS system

. Prepared paid loans for reconveyance and offsite storage

. Participated in special projects conducting research to resolve

discrepancies between system codes and report downloads

. Researched and resolved discrepancies in general ledger accounts

. Interfaced with customers to resolve issues with payment schedules and

maintain accounts in good standing using Microsoft Outlook and 10 key

calculations

. Performed copying, filing, data entry, prepared documents for offsite

storage, uploaded loan and code information on dedicated computer

system by ensuring the accuracy of the information against the

documentation requirements

Aug. 1997 - Nov. 2002

Senior Loan Processor - Commercial Loan Servicing

. Reviewed documents and complex outside counsel contracts valued at

over $17,000,000.00 for accuracy

. Scrutinized divisional product codes for accuracy to ensure proper

reporting to upper management

. Uploaded loans onto the Commercial Loan System and ensured all codes

were accurate using data entry function

. Developed strong analytical and problem-solving skills by exploring

all angles to a problem and developing various solutions and scenarios

to report to management for resolution

. Demonstrated ability to thrive in a fast-paced, team-oriented

environment working with a staff of sixteen to respond to internal and

external customer inquiries in a timely manner

May 1987 - Aug. 1997

Senior Wire Transfer Clerk III

. Coordinated workflow, assignments, and reorganized the work

environment for a department of twelve

. Processed money transfers on the Fedline II system and cashier's

checks

. Processed wire transfers on the S.W.I.F.T. and telex terminals

. Improved communication and teaching skills while training fellow team

members in proper equipment use, departmental safety rules and

procedures

. Served as inventory and onsite/offsite file archive coordinator and

conducted file maintenance

Union Bank, N.A. (fka California First Bank / Bank of Tokyo)

San Francisco, CA

Work Coordinator/Assistant Supervisor

Sept. 1979 - May 1987

. Assisted in supervising a staff of 4-6 team members monitoring staff

schedules, resolving conflicts, and conducting annual reviews

. Organized the Communications department for more efficient work flow

. Developed, documented, and implemented procedural changes resulting in

improvements in efficiency

. Initiated and participated in special projects, including updating all

lists, forms, and procedures for the Communications department

. Completed a systems upgrade project by analyzing costs and various

computer functions/capabilities using comparative research of each

system in order to implement changes for the department

. Processed incoming/outgoing money transfers on the Fedline II system,

and wire transfers on the S.W.I.F.T. and telex systems

. Processed mail on a Pitney Bowes postage machine

Contact this candidate