Customer Service Sales
Resume:
Ebonee P. Greene
Hampton, VA 23666
abg2pq@r.postjobfree.com
PROFESSIONAL OBJECTIVE
Enthusiastic and tenacious individual seeking a full time position that
utilizes my knowledge, skills, and abilities in the field of accounting,
finance, or financial auditing
PROFESSIONAL EXPERIENCE
May 2008 - May 2011 Food Lion, LLC
Hampton, VA
Accounting Office Assistant
. Responsible for supervision and management of sales associate and
service associate employees.
. Oversight responsibilities for all customer service functions and
advertisements.
. Responsible for the planning and provision of training and development
for sales and service associates; managed duty schedules for all
shifts.
. Responsible for the validation of cash overage/shortage reports and
discrepancies as reported by the store support center on weekly
reports to the customer service manager.
. Co-lead/supervisor for two regional stores responsible for office
procedures and policies relating to cash reports, register checkups,
deposits, and budget checks and balances.
. Applied technical accounting skills to managing front-end security of
control cash, record-keeping and balancing cashier budgets.
. Exercised cutting-edge accounting principles and managing standards
for all front end accounting services, (e.g. register pickups, till
audits, loans, safe counts, deposits, returned check payments, western
union and money orders reconciliation and inventory, bill pay, and
lottery).
May 2010 - November 2010 Credit Union Service Center
Yorktown, VA
Member Service Representative
. Primary responsibilities included assisting members with financial
transactions to include withdrawals, deposits/payments, and account
transfers within lobby and drive-thru areas in accordance with service
center operating and confidentiality policies. Also assisted with
member inquiries by telephone.
. Accountable for the sale of monetary instruments and miscellaneous
items such as cashier and traveler's checks, money orders, and theme
park tickets.
. Verify and balance all individual work daily, manually and
electronically to include cash drawer, checks received and disbursed,
and miscellaneous items sold.
. Maintain work area neatly and ensure proper use of all software
systems and equipment.
. Assist in the replenishment and balancing of the ATM.
April 2010 - June 2010 U.S. Census Bureau
Hampton, VA
Enumerator (temporary position)
. Responsible for acquiring Personably Identifiable Information (PII),
maintaining data confidentiality and stewardship.
. Conduct confidential interviews to obtain data for statistical
purposes for the U.S. Census Bureau for data collection.
. Accountable for the management and handling of required Department of
Commerce information and documentation to include the specified Census
Safety Regulations.
. Responsible for explaining and upholding US Code Title 13 (Sections
9,141,193,214, and 211) and Title 44 (Section 2108).
. Responsible for informing interviewee of Privacy Act of 1974, which is
inclusive of how information is used, what is mandatory, and
consequences of not providing details.
September 2008 - August 2009 NC A & T SU Foundation
Greensboro, NC
Accounting Intern
. Responsible for completing audit trails on student housing accounts to
include all charges, invoices and payment receipts. Additionally,
conducted the verification of university financial records.
. Perform data entry adjustments to cash receipts ledger, sales
transactions, and posting payments.
. Develop, implement, and administer data for the university's general
ledger accounts and match with aged trial balance for thousands of
batches of data, reconcile semester charges, and cash receipts.
. Scrutinize accounting databases and recommend corrective actions on
department's purchase orders and student contracts by appropriate
authorities; post transactions to university's ledger. Oversee
presentation requirements of documents for audit purposes.
. Prepare purchase request for supplies, equipment and maintenance.
Summer 2005-2006 United States Army-Summer Intern,
Hampton, VA
Automation Clerk
. Served as an automation clerk for the Fort Monroe Army Base Research
and Analysis Studies Center.
. Utilized Microsoft Suite software to develop budget statistics and
travel itineraries for management officials.
. Assisted in the organization of high-level conferences, luncheons, and
meetings.
. Managed accounting records and database files and executed lifecycle
management of records.
. Reviewed and analyzed the reasonableness and accuracy of the material
produced for base-wide studies and outputs.
. Gained invaluable experience and knowledge in security systems while
monitoring and maintaining program databases to serve multiple users
for all aspects of research and analysis, granting squadron's access
to confidential information.
EDUCATION
North Carolina Agricultural and Technical State University
Greensboro, NC
Bachelor of Science, Accounting
College Accounting Hours Completed (39 hrs.)
Graduation Date: Dec 2009
EDUCATIONAL HONORS
Dean's List (Fall 2004 - Spring 2006)
Certificate of Completion-Second Annual Career Development Conference
EXTRA CURRICULAR ACTIVITIES
. Virginia Aggies Club, Secretary
. Aggie Toastmasters
. Volunteer with Big Brother/Big Sister of America
. Class Act volunteer at Wiley Elementary School
. Mentor/Math Tutor, Bennett Middle College
. Hundreds of hours dedicated to the elderly in Convalescent Centers
in Hampton, Va.
References Available Upon Request
Contact this candidate