Manager Customer Service
Resume:
Michele M. Ward
Clifton Park, NY 12065
abg2mh@r.postjobfree.com
QUALIFICATIONS:
.Ten years experience as a Public Affairs Assistant and various related
administrative positions with State Farm Insurance.
.Able to handle multiple tasks with ease using my skills in prioritizing
responsibilities and facilitation.
.Proficient in MS Office Suite, PowerPoint, Excel, Outlook as well as many
other applications.
.Developed a wide range of support documents in all positions including
schedules, presentations, spreadsheets, training manuals, sales proposals
and expense reports.
EDUCATION:
Hudson Valley Community College, Troy, NY
Associate's Degree in Executive Office, obtained in May, 1995
EMPLOYMENT:
January 2005 - Present, Lia Sophia, Division Manager
Duties Include: In home jewelry sales, recruiting and training new
advisors, developing training materials, providing team motivation,
motivational speeches for over 300 advisors and providing exemplary
customer service. I am currently responsible as a mentor for 160
saleswomen.
January 2011 - April 2011, Adirondack Broadcasting
Duties Include: Arranged meetings with potential customers to learn more
about their business, developed relationships with customers in person,
acted as a contact between Adirondack Broadcasting and its existing and
potential markets, negotiated terms of agreements, created proposals for
new and prospective clients, helped clients develop the best marketing
schedule for their business.
July 1996 - October 2005, State Farm Insurance, Public Affairs Assistant
Duties Include: Coordinate special events throughout all of New England,
create reports, train new assistants, direct the media to appropriate
channels, field questions from New England companies and persons regarding
policies and procedures on company philanthropy. Also created support
documents, maintained schedules, and monitored expense reports.
January 1995 - July 1996, Prudential Insurance Companies, Data Entry Clerk
Duties Included: Answering phones, medical data entry, knowledge of
medical and Medicare terminology.
July 1994 - January 1995, Encoding Specialist, Key Services Corporation
Duties Included: Check encoding for banking transactions.
QUALITIES:
> Enjoy working in fast paced environment.
> Strive to handle all issues quickly and efficiently.
> Generate enthusiasm within the team and for all products and
services I provide.
> Open to all challenges and reaching my full potential in all
work assignments.
Michele M. Ward
47 Oak Brook Commons
Clifton Park, NY 12065
abg2mh@r.postjobfree.com
REFERENCES
Verna Zapp
lia sophia Region Manager
7 Winners Place
Saratoga Springs, NY 12866
E-mail: abg2mh@r.postjobfree.com
Phone: (H) 518-***-****
(C) 518-***-****
Tom Barney
General Manager, Adirondack Broadcasting
89 Everts Avenue
Queensbury, NY 12804
E-mail: abg2mh@r.postjobfree.com
Phone: (W) 518-***-****
(C) 518-***-****
Melissa Hughes
Ayco Company Administrative Assistant
61 Miner Road
Porter Corners, NY 12859
E-mail: abg2mh@r.postjobfree.com
Phone: (W) 518-***-****
(C) 518-***-****
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