Customer Service Home Health

Clover Park Technical College: Customer Service/Call Center Specialist

Program

Chula Vista Adult School: Home Health Certification

Barbara Bland

***** **** *** *, *** L 101 ( Kent, WA 98032 ( 253-***-**** (

********@*.***

OBJECTIVE

To obtain a full time position that will utilize my skills and experience

as well as open career advancement and learning opportunities.

SUMMARY OF QUALIFICATIONS

. Experience training as a Customer Service Representative and Billing

Clerk responsible for operating a 16 line 400 station digital PBX

multiline telephone system for a high volume call center including

assisting customers or transferring calls to appropriate personnel.

. Processed catalog, brochure requests, and assisted prospective students

needing academic and financial information, as well as general public

information of curriculum.

. Data entry of customer information, processing billings according to

established procedures, prepared and processed input forms and other

documents as needed.

. Worked as part of an interdisciplinary team and reported any necessary

changes in the client's condition to the supervisor or case manager.

. Strong communication skills include ability to interact in a positive and

productive manner, listen effectively, articulate idea clearly, write

concisely, and make compelling and informative oral presentations as

needed.

. Excellent organizational and time management skills include ability to

prioritize high volume workload, schedule and plan jobs, multitask, and

meet commitments and deadlines.

. Day close out and balancing, greeting clients, collecting payments,

answering phone, data entry.

SKILLS & AREAS OF EXPERTISE

( Microsoft Word & ( Account Management ( Billing /

Excel Invoicing

( Computerized ( PBX /Receptionist ( Internet / Email

Documentation

( Customer Service ( Data Entry ( Fax & Copier

( Computerized Billing ( Multi-line phones ( Ten-key by touch

EXPERIENCE

Swedish Health Services

08/10 to11/10

Clerk/Inn Keeper

Swedish Visiting Nurse Services, Seattle, WA

Home Health Care Provider

8/93 to 12/09

Swedish Life Net, Seattle, WA

Life Net Technician 12/08 to 4/09

Community Home Health, Seattle, WA

Home Health Care Provider 1/93 to 7/93

EDUCATION

Clover Park Technical College: Customer Service/Call Center Special

Program

Chula Vista Adult School: Home Health Certification

References available upon request.

Contact this candidate