Project Customer Service

ELIZABETH J. PRINGLE

**** ********** **** **** *****: 530-***-****

Placerville, CA. 95667 e-mail:

***********@*****.***

OBJECTIVE: A position offering the opportunity to utilize my project

coordination and business skills along with the ability to

interact with senior management and the business/client community.

Expertise in assembling projects, schedules, invoicing/billing,

analytical reporting and overall project financial responsibility.

Equally effective as a key project team member or as an individual

contributor.

SKILLS:

Detailed Accounting MS Word MS Project Project Wise

Skills

Superior Analytical MS Excel Primavera CAR

Skills

Excellent MS Access Lotus Notes Aegis

Implementation and

Training Skills

Customer Service MS PowerPoint MS Outlook PeopleSoft

Oriented

SUMMARY OF QUALIFICATIONS:

. Progressive, professional project coordination, client and task oriented,

database and business experience

. Self motivated; able to set effective priorities and implement decisions

to achieve immediate and long-term goals as well as meet or exceed

operational deadlines

. Record of developing and implementing operational solutions

PROFESSIONAL HISTORY:

Contracts Manager

Keller-Williams, Folsom, CA (January 2011-Current)

. Create and Manage timelines for loan and inspection contingencies

. Work with specialized software to insure proper disclosures are

created for various property sales

. File maintenance to ensure correct disclosures are completed and sent

to cooperating agent

. Critical document upload in specialized software tracking system

. Follow-up with Title, Escrow, Agents to insure all documents are

complete and submitted within time parameters

. Insure the progress of the sale and that all contingencies are

released

. Coordinate continuous communication between parties

. Respond to individual REO companies in the completion of BPO's and

MSRs

. Set up REO property utilities, track and submit timely invoice payment

. Work with multiple third party billing parties for invoice submittal

and payment of final bills

. Property close out, document and file maintenance

Project Coordinator/Business Analyst

HDR, Inc., 2365 Iron Point Road, Folsom, CA (February 2003-June 2007)

. Meet with client to determine project goals and expectations

. Establish and coordinate client meeting agenda's, project tasks,

scope, budgets

. Project Initiation and Set-up

. Review contract for payment terms and scope. Initiate and schedule

contract in accordance with proposal; for cost, profit, validate

against invoice for rates and payment terms

. Status client on project deliverables utilizing database management

tools

. Project Invoicing, Cost to Complete

. Responsible for Budget and Fee Revision

. Process Receivables

. Journal Vouchers, Labor and Expense Adjustments

. Code and Submit Payables

. Petty Cash and Special Checking

. Cost Recovery Adjustments

. Track AR's to ensure collection within specified time periods

. Track resource utilization to appropriate projects

. Consolidate banking and finance statements

. Forecast and variance reporting

. Ensure all out-of-scope work is documented

Elizabeth J. Pringle Page 2

Cont'd:

. Participate in monthly corporate client project review process with

project status and financial documentation

. Maintain an audit set of records on all financial transactions

. Request Insurance Certifications, monitor and release sub consultant

payments

Project Analyst

DST Innovis, El Dorado Hills, CA (March 2002-December 2003)

. Preparation/Presentation of monthly periodic and financial

executive strategic reports to CFO

. Project analyst for internally based initiated projects through

contract requests

. Analytical Support of the Strategic and Prioritization process

. Project scheduling, costing and budgeting

. Processed monthly transactions and reports

. Executive analysis, statistical reporting, forecasting

. Support of professional service contracts for specific assigned

customer base

. Auditing of customer service and billing change orders

. Responsible for job costing and financial statement preparation

Project Administrator/Infrastructure-Caltrans

Kleinfelder, Sacramento, CA (August 1997 - February 2002)

. Project Administration and coordination

. Project planning, execution, monitoring, resource balancing,

ability to support multiple simultaneous projects

. Experienced in coordinating, negotiating and motivating outside

vendors and resources

. Purchased hardware, software, test equipment, and project vehicles

. Invoicing for DOT and Corp of Engineers

. Job Costing, Project Tracking and Forecasting

. Variance Reporting

. Journal Vouchers

. AR

. Quarterly preparation of task order budgets

. Preparation of yearly budgets

. Cost proposal submittals

. Provided detailed financial reporting for individual departments

. Resource allocation

Telecommunications Multiple Services Manager

California Federal Bank, West Sacramento, CA (January 1993 - August 1997)

. Project Manager for multiple service locations-East/West Coast

Liaison

. Responsible for negotiating, preparing and reviewing subcontractor

proposals

. Complete process, project responsibility of multiple projects from

proposal stage through start-up

. Prepared statistical reports and operating budgets for large

corporate projects

. Inter department budgeting and forecasting

. Monthly variance reporting and quarterly re-forecasting based on

actual expenditures

. Managed budgets and operating costs over ten million

. Provided analytical comparisons and reports on Call Detail

. Provisioning of both voice and data services for over 300 locations

. Carrier service management for problem resolution of switched

services

. Administered all financial aspects of the Telecommunications Bank

function

. Preparation of yearly Telecommunications operating budget

. Reviewed, analyzed, and prepared data on Telecommunication vendor

invoice accuracy

. Performed cost benefit analysis for Telecommunications projects in

conjunction with operations

. Graphed and charted financial direction of Telecommunications

products and services

. Reviewed maintenance contracts and T&M costs. Analyzed and made

recommendations

. Worked with the local exchange carriers and AT&T to

design/streamline bank billing

EDUCATION:

BA-San Jose State

University

Contact this candidate