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Customer Service Manager

Location:
Knoxville, TN, 37922
Posted:
July 18, 2011

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Resume:

Brandon Boyd Shope

**** ***** *****

Knoxville, TN 37922

Home Phone: 865-***-****

Cell Phone: 865-***-****

abg2kz@r.postjobfree.com

Objective: To gain experience that will use my education in an exciting

career, to have an opportunity that will broaden the base of my knowledge,

and be able to expand the expertise of your organization.

Education:

Bachelor of Science, General Management and Human Resources

. Tennessee Wesleyan College

o May 2010

o Major: Human Resources; GPA 3.2/4.0

o General Management; GPA 3.8/4.0

Job Experience:

9/10-present: GC Services

. Account Representative/Collections

o Customer service oriented

o Collections

o Financial payment plans

6/07 - 8/10: Nixon's Deli, Knoxville, TN

. Manager (while attending college)

o Closing Manager

o Assist with staffing

o Customer service oriented

o Balance cash register - end of shift

o Ensure facility is prepared for morning shift

o Order produce

7/09 - 8/09: Knox County Government, Knoxville, TN

. Human Resources / Benefit Dept. (Internship)

o New Hire Onboarding Assistance

. Interview process

. Participated in second interview processing

. Benefit overview

. Company overview

. Assisted new employees with there 401k and the orientation

process

o Experienced with Excel spreadsheets and PowerPoint presentations

Brandon Shope 2

o Involved in Century 21 Health Care seminar

o Involved in the screening and interviewing process explaining

health benefits

o Assisted with answering calls regarding benefits and insurance

issues

o Updated unemployment tracking of times & pay outs

Miscellaneous part-time jobs:

. Lawn care service

. UPS Driver during holiday breaks

Relevant Course Work Completed:

. Labor Relations

. HR Planning and Development

. Principles of Marketing

. Principles of Management

. Principles of Accounting I,II

. Organizational Management

. Operational Management

. Business Communications

. Business Ethics & Policy

. Training and Development

Professional Summary

. Working knowledge of Microsoft Word, Excel, Access, and Power point:

. Excellent communication skills

. Professional knowledge of industry through relevant coursework

. Ability to work well with others and independently

. Efficient in school in producing quality work within deadlines while

working

Activities/Honors:

. United Methodist Church Scholarship

. Volunteer Second Harvest Food Bank

. U.S. Golf Association

. Ski/ Snowboard Club

Professional References:

Michelle Brooks: Area Manager for Nixon's Deli; Phone: 865-***-****

Dr. Carol Decker: Associate Professor of Business Administration

Tennessee Wesleyan College; E-mail: abg2kz@r.postjobfree.com Phone: 423-746-

5270

Brian Barnard: Human Resource Department Knox County Government

E-mail: abg2kz@r.postjobfree.com Phone: 865-***-****

Personal References:

. Terry R. Shope: Father; Mechanical Engineer and Manager for B&W Y-12

Home phone: 865-***-****; Work phone: 865-***-****

. Bill Boyd: Grandfather; Retired Cost Accounting Director for North

American Phillips

Home phone: 865-***-****; Cell phone: 865-***-****



Contact this candidate