Customer Service Administrative Assistant

Location:

Posted:

July 31, 2011

Andre M. Sutton **** Hemberger Way Apt, *** Philadelphia PA, 19121

Objective: An interesting position with a growing company that allows me to show my skills as a self

starting, efficient and well-organized Customer-Service Representative who wants to not

only grows, in your company but also will add to the wealth of your company's future.

Experience: Target Philadelphia, PA

Guest Services Clerk 05/2007 to Present

• I successfully handled and resolved customer complaints and requests for refunds in

accordance with the exchange policy in the store. I also trained 10 new representatives

in guest service practices and maintained a customer service friendly environment while

also answering customer’s telephone requests, in person inquiries and also directed

customers to appropriate sales areas in the store that fit their needs.

McDonalds Philadelphia PA

Crew Member 07/2005 to 09/2007

• My duties here included executing daily operations of the store such as prepping food

orders, I handled the front end taking customers orders and helping them select

and purchase different food items from the menu. I also have skills in operating

a cash register and have trained and managed 5 members while I was employed

here and achieved significant improvement and overall productivity in the store.

Modell's Sporting Goods Willow Grove PA

Sales Associate 09/2000 to 05/2006

• I assisted customers in various departments to select and purchase specific

merchandise. I directed customers to the appropriate sales area for them an also

unloaded numerous trucks into the store. I worked with the planogram team and

trained many new associates on store policies and duties. I took phone questions

and orders and successfully handled and operated the cash register in the store

Office of Housing Community Development Philadelphia, PA

Administrative Assistant 01/1998 to 08/1999

• In my position here I took phone messages and made detailed notes including

info such as the name, address, phone number etc. I operated the fax machine

and acted as a file clerk greeting and directing clients to the correct office. I used

a digital camera to document properties ready to be sold.

Education: DPT Data Processing Training Philadelphia, PA

Business Office Administration 02/2000 to 04/2001

Community College of Philadelphia Philadelphia, PA

General Studies 09/1999 to 12/1999

William Penn High School Philadelphia, PA

Major Business Technology 09/1996 to 06/1999

References: Available upon request