Manager Air Force
Resume:
Isaac N. Smith
Flintville, TN 37335
Cell
*****.*******@*****.***
OBJECTIVE
To obtain a position in the United States, where the professional skills I
have gained over the past seven years at the University of Maryland
University College Asia (Japan) can be utilized, and improved.
JOB EXPERIENCE
Assistant Analyst
University of Maryland University College Asia (Japan)
10/10-5/11
Responsible for
. Collecting, tabulating, and analyzing class enrollment, student
headcount, alternative delivery mode statistics, and graduation
completion.
. Producing United States Pacific Command (USPACOM) contractual reports
and submitting them within the prescribed time frame.
. Supplying necessary statistical data to the Vice President and
Director, all Regional Managers, Associate Dean, Distant Education
Manager, and the home campus (Adelphi).
. Retrieving data from the Enterprise Data Warehouse and Report Delivery
System (EDWARDS).
Significant accomplishments include:
. Improved the process for collecting enrollments by locating errors and
changing the program's search parameters, this resulted in 100%
accuracy in tabulating enrollments for the enrollment report.
. Acting as PeopleSoft 9 Project Management Officer for Asia.
. Attending all major meetings, identifying pertinent data, and
disseminating that information to all affected Asia offices for
further action.
Grades Specialist
University of Maryland University College Asia (Japan)
8/05-10/10
Responsible for:
. Generated grade rosters for Asia DE Seminars, Asia De Sessions, Asia
Intensive Sessions, Asia Sessions, Open Entry/Open Exist Sessions, and
Credit by Exam courses.
. Generated attendance rosters for all Asia traditional courses.
. Uploaded and manually posted grades via military branch portals and
also third parties, under regulations of the Family Educational Rights
and Privacy Act (FERPA) policy.
. Retrieved grades, ran missing grades reports, and communicated missing
grades to faculty members.
. Governed incomplete grades and all grade-related inquires.
. Assisted the Transcripts Department by correcting grade data errors
that occurred during the transition from Maryland Management
Information System (MMIS) to PeopleSoft.
. Used systems including Webtycho, MMIS, PeopleSoft, UMUC Europe Online
Services, AI Portal, GoArmyEd Portal and Navy's Secure File Transfer
program to support the Air Force, Navy, Marines, Coast Guard, Military
Spouse Career Advancement Accounts (MyCAA) and Third Party Agencies.
Significant accomplishments include:
. Successfully trained three Registrars on grades procedures and
policies.
. Assisted with changing the policy on posting "ghost grades" which
resulted in UMUC-Asia free from possible legal action.
. Maintained outstanding rapports with Education Center Technicians,
ESO's, UMUC personnel (staff and faculty - local and abroad), and UMUC
students.
Registrations Assistant
University of Maryland University College Asia (Japan) 8/04-
8/05
Responsible for:
. Changed student names, social security numbers, and addresses in
(MMIS).
. Sent individual grades to students.
. Posted all DE grades and sent grade slips to students via mail.
. Kept withdraw log up to date.
. Corresponded with instructors for correct grades.
. Alphabetized, copied, and filed withdraws, grade slips, and rosters.
. Answered and directed phone calls to other UMUC employees.
HRO Floater
University of Maryland University College Asia (Japan) 3/04-
8/04
Alphabetized, coped, and filed paperwork such as withdraws, grade slips,
and rosters. Sent grade slips to students via mail. Received and dated
grades and withdraws. Answered and directed phone calls to other UMUC
employees.
English Teacher
Self Employed 5/04-8/04
Taught conversational English to many students on spare time at the local
AFB.
Receiver
AAFES, BX Warehouse 5/02-3/04
Received new merchandise through AAFES computer system. Loaded and unloaded
merchandise.
Security Observer
Cardale Smith's Construction Site 7/02-
8/02
Monitored construction crew as they arrived and left the construction site.
Observed the
materials and property to deter vandalism and theft.
Food Worker
AAFES, Taco Bell 2/01-5/02
Cooked, cleaned, stocked, maintained responsibility of the register.
Commendations
The United States Air Force: Excel 2003 Basic Certificate
6/12/07
The United States Air Force: Excel 2003 Intermediate Certificate
7/18/07
The United States Air Force: Excel 2003 Advanced Certificate 9/20/07
SkillSoft: Customers, Conflict and Confrontation Certificate
1/31/08
Skillsoft: Introduction to Information Security Certificate
1/18/08
Preventing Sexual Harassment Certificate of Completion 1/04/08
FERPA Tutorial Certificate of Completion 8/04/09
Education
University of Maryland University College 1/01-
present
UMUC-Asia Japanese Studies Certificate 5/30/10
North Atlantic Regional School (High School Diploma)
8/99-5/01
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