Manager Human Resources
Resume:
DIANE LYN COOPER
Fallston, MD 21047
EXPERIENCE
Business Manager 2010 -
2011
LaFleur Associates
Baltimore, MD
As Business Manager for LaFleur Associates, responsibilities include all
aspects of the firm including payroll, benefits administration, accounts
payable and receivable, financial reports, use of QuickBooks, insurances,
including professional liability and business, and workmen's compensation.
Marketing duties include developing the company branding, marketing
materials, as well as marketing avenues and initial and continued client
contact and relations.
Office Manager 2008 -
2010
Atelier Ten
Baltimore, MD
Responsible for office administration, facilities management, accounting,
marketing, and human resources functions for a local office and an office
located in New Haven, CT. This company is an award-winning Carbon Neutral
environmental and sustainable lighting design firm. Accounting functions
included the use of QuickBooks, Ajera, and the development and maintenance
of budgets created in Excel. Marketing functions included review of
solicitations both in the private and government sectors, submission of
materials to architectural firms including SF330 and AE data forms. Human
resources functions included the administration of COBRA, 401(k) (including
compliance testing), recruitment, new employee orientation, payroll, FSA,
and all other associated benefits. Responsible for Carbon Neutral data
collection and administration, including communication with data auditing
firm. When the director of the firm resigned to open her own firm, the
corporate office decided to close the office in the spring of 2010.
Organized and implemented the closing of the office including the
relocation of office equipment and furniture, lease negotiations and copier
lease reassignment and buyout.
Office and Human Resources Manager
Delaware Bay Risk Solutions LLC 2006
- 2008
Towson, MD
Responsible for office administration and facilities management aspects of
a start-up financial services firm funded by Deutsche Bank AG. The
business marketed Account Receivable credit protection for Deutsche Bank.
The firm consisted of a corporate headquarters in Towson, MD, an office in
New Jersey, Massachusetts, Atlanta, and two locations in California.
Responsibilities included all human resources, accounting, purchasing, and
facilities management for all locations. Set up relationships and accounts,
and managed and monitored all aspects of Health Insurance, HAS, 401(k),
COBRA, payroll, accounting (including financial reports), recruiting,
travel, purchasing of equipment and supplies, shipping, etc. Developed all
office functions and processes; created employee manual, standards for all
functions with the exception of sales. The business was closed by Deutsche
Bank in March 2008.
Operations Manager
2005 - 2006
Transmed Foods, Inc.
Baltimore, MD
Responsible for all import processes and systems as well as all
communications with Transmed Foods, Inc. plants in Spain and Morocco using
French and Spanish language skills. Import of olive shipments were of
approximately 40 40' containers per month. All paperwork and
communications with customs broker, ocean freight payments and
coordination, nine warehouses and their corresponding receiving and
inventory of products, reconciliations, invoice approval. Responsibilities
include the maintenance of all office equipment and office and facilities
management. Ordered office supplies, coordinated all event and show
attendance including materials, reservations and company give-aways.
Office Manager
2002 - 2005
Morris & Ritchie Associates, Inc.
Towson, MD
Responsible for the office and facilities management of a full-service A/E
firm of 83, including hiring, training, supervision and career development
of administrative staff. Developed processes and tracking systems to
ensure the smooth operation of daily office activities and production.
Implemented quality control measures to maximize the efficiency and
excellence of all aspects of the facility, including appearance, comfort
and atmosphere. Enhanced the performance of existing and new
administrative staff by setting and maintaining expected standards of
quality, productivity, and behavior in the work place. Planned, organized
and conducted an office move combining two large office suites into one new
location. Handle all accounts payable invoices, oversee cleaning, vending,
and security services, generate profit and resource reports; direct all
purchasing and maintenance of office equipment, and a fleet of 14 company
vehicles. Perform human resources functions including, health, life, long
and short term disability insurances, 401K and cafeteria plans. Planned
various company social functions, including a holiday party for 400,
frequent lunch presentations and seminars, employee gatherings, and
contests. Make all staff travel and lodging arrangements.
Office Manager
2000 - 2002
Lucas Associates Architects
Baltimore, MD
Responsibilities included purchasing, office organization, payroll,
successfully researching marketing avenues and the pursuit of solicitations
and submissions in response to RFPs and CBD/Contract Weekly. Maintained,
produced and updated marketing materials, SF254 and 255. Administered
accounts payable and accounts receivable, reviewed all invoices and
reconciled prior to approving payment, tracked project hours, inventory
and, file maintenance.
Office Manager
1996 - 1998
Ziger/Snead, Inc. Architects
Baltimore, MD
Responsible for all support, operation and accounting functions for an
architectural firm of 15, including project cost monitoring. Generated
monthly reports and billing. Responsible for human resources management,
benefits administration including health insurance and cobras and 401K,
security systems, property management, tenant relations, vendors, office
equipment purchasing and maintenance. Trained new office manager and CPA
in all aspects of operations and accounting necessary to ensure the
continuity of quality services within the firm. This training of two
persons to replace the one office manager position I had previously held,
was ongoing for a period of five months, full time and gradually tapered
off to telephone support through the end of 1998.
Office Manager
1990 - 1992
Kerns Group Architects, P.C.
Washington, DC
Responsible for all aspects of office administration and support functions
for a full service Washington, D.C. architectural firm of 30. LAN Systems
Manager negotiated and monitored all vendor contracts for purchase and
maintenance of office equipment, furniture, supplies, computer hardware and
software. Responsible for facilities management. Supervised support staff
of six. Implemented office policies for all aspects for the firm's support
organization. Provided in-house computer training for staff.
Assistant to Office Manager
1978 - 1989
and Director of Project Management
DNC Architects
Rockville, MD
Represented the firm in direct communication with clients, consultants and
governmental authorities. Compiled and edited monthly reports, researched
new marketing avenues; assisted the Director of Project Management in
researching and producing studies, reports and proposals; organized
conferences, meetings, seminars and travel arrangements. Monitored the
efficiency, quality and operation of administrative services. Assigned
tasks, set goals, monitored workloads; organized and maintained inventory
and purchasing of all office and drafting supplies; composed and edited
correspondence; coordinated office security and safety standards;
responsible for the maintenance and service of all office equipment;
developed and trained the Shipping/Receiving Department; set quality
control standards.
EDUCATION
American University, Washington, D. C.
Marymount International School for Girls, Rome, Italy -- Honors
SPECIAL SKILLS
Bilingual French; Spanish (excellent accent, vocabulary lacking).
Foreign Service/diplomatic upbringing, familiarity with protocol,
understanding of diverse world cultures and customs, extensive world travel
(lived in France, Morocco, Lebanon, Guinea, Senegal, and Italy), excellent
communication skills.
Member Society of Human Resources Management (SHRM)
Volunteer for Accessible Resources for Independence, Inc.
Member of the Board of the American Memorial Association, St. Nazaire,
France.
Strength in problem solving, organization, attention to detail, working
under pressure within tight time constraints; ability to perform multiple
tasks accurately and efficiently. Unique work ethic.
References upon request
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