Customer Service Sales
Resume:
COURTNEY RIMPLE
San Jose, CA ****5
Email: abg2iv@r.postjobfree.com
Objective:
• To work as a travel agent, or customer representative in the growing travel and tourism
industry.
Qualifications:
• Knowledge and experience on Sabre computer reservation system, scripts and Microsoft
Office suite.
• On the job training with Bell Plaza Travel Agency, Pacific Cruise & Travel Agency, National
Car Rental and American Airlines.
• Highly skilled in multi tasking while adhering to strict deadlines.
• Strong background in teaching service excellence and communication methods to groups and
individuals.
• Effective problem solver who promptly responds to customer needs while adapting to
changing demands.
• A team player with experience working in a fast paced environment.
• Experience with working in a demanding sales type atmosphere.
Education:
Institute of Carlow, Wexford, Ireland
• Earned a Bachelor’s Degree in Business
Pacific Trade Academy, San Jose, CA
• Travel Industry Operations Specialist Program
West Valley College, Saratoga, CA
• General Education and Marketing Courses
Mission College, Santa Clara, CA
• General Education
Work Experience:
www.selfcatering.ie, Rosslare Harbour, Co Wexford, Ireland March 2010 – July 2011
Sales Associate
• Analyzed market and identified opportunities for maximum sales in the self catering holiday
(vacation) home rentals.
Adhered to and exceeded weekly and monthly sales and budget forecasts.
•
Qualified leads; assessed needs and recommended solutions, negotiated and implemented
•
pricing.
Cultivated positive relationships with customers, trade vendors and home owners.
•
Handled client relationship management functions, which included promoting enduring
•
relationships with a diverse clientele.
Helped families plan and execute their vacations within Ireland while adhering to their budgets
•
and criteria.
Talbot Hotel Wexford, Wexford Town, Co Wexford, Ireland September 2007 – March 2010
Assistant Supervisor to the Bar Food Manager
• Received Employee of the Month honors for the month of November (2007).
• Oversaw the day to day operations of the lunch and dinner services.
• Provided excellent customer service to the patrons of the establishment.
• Ensured the security, safety and health standards were up to code and adhered to.
• Facilitated and participated in other related department projects and hotel events as
applicable. Including weddings, private parties, government dinner parties, etc.
Carlson Wagonlit Travel, Santa Clara, CA January 1999 – February 2007
Group Air Support for Meetings Incentives 2004 – 2007
• Selected to provide initial contact to new clients to develop a rapport and discuss service
needs.
• Negotiated airline contracts in order to obtain maximum discounts for clients.
• Successfully met strict deadlines in order to effectively maintain low costs.
• Meticulously managed travel budgets and provided accurate financial reports to clients.
• Recognized by clients and management team for meeting and exceeding service goals.
Special Assignment Agent 2003 – 2004
• Travel to different locations and accounts to arrange travel (domestic and international via
telephone, email, walk ins etc.).
• Maintained outstanding service levels with corporate clients and fellow associates.
• Processed ticketing, exchanges, refunds and ARC reports.
• Handled many projects including updating company and traveler profiles, group travel,
account information and management reports.
Corporate Onsite Agent 2002 – 2003
• Arrange domestic and international itineraries via telephone, email, fax, and in person
requests.
• Provide up to date information to travelers about current travel procedures and changes within
the airline community.
• Processed ticketing, exchanges, and ARC reports.
• Responsible for updating company and traveler profiles, account information and
management reports pertaining to the account.
Supported over 400 travelers in a high paced environment with speed and attention to detail.
•
Prevented loss of time and money by eliminating the need to compete with other travel
•
agencies by implementing a program of professionalism and accuracy.
Corporate Reservations 1999 – 2002
• Providing excellent customer service while booking domestic and international reservations
for over 200 accounts via telephone, fax and email.
• Experience in the responsibilities of opening and closing the travel office.
• Managed after hours queue.
• Top producer.
Oakridge Travel Agency, San Jose, CA September 1998 – December 1999
• Full time travel consultant in a leisure travel agency.
On Command Corporation, San Jose, CA June 1998 – September 1998
• Field Operations Department – Assisted in reorganizing filing system to increase efficiency by
85 percent.
References:
Available upon request
Contact this candidate