Customer Service Sales

Karen L. Barr

** ****** ****, ******, ** *****

(H) 508-***-**** (C) 508-***-****

***********@*******.***

Keywords:

Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft Power Point,

Microsoft Dynamics Great Plains, maintain spreadsheets, reconciliations, journal entries,

banking, general ledger accounts, BS, accounting, credit processing, data entry

Career Summary:

Results-oriented professional with over fifteen years of extensive experience in customer

service, organizational management, operations, sales, special projects, and training. A highly

organized, detail oriented, and polished individual who demonstrates professional maturity,

discretion and confidentiality. Proficient in working independently in a fast-paced environment

while balancing multiple priorities and using sound judgment.

Skills/Qualifications:

-- Proficient utilizing MS Office-Word, Excel, and PowerPoint

-- Strong written and oral communication skills

-- Multi-tasks and prioritizes, is adaptable and flexible

-- Demonstrates efficiency, productivity, attention to detail, strong organizational skills and

accuracy

-- Respects confidential/sensitive information, possesses seasoned judgment skills

-- Is self-directed, works with minimal or no direction - knows what needs to be done and often

does it before being asked

-- Continues to learn new things, has a positive attitude, and is a team player

Professional Experience:

Staff Accountant, Temporary, Honey Farms, Inc. Worcester, MA 5/2010 -- 8/2010

-- Compiled, analyzed, and prepared journal entries

-- Data entry into Great Plains Dynamics system

-- Banking and credit card reconciliations

-- Assisted with store audits as needed

-- Assisted in reconciliation and balancing general ledger accounts

-- Coordinated ACH utilizing Web Banking

-- Maintained various spreadsheets for analysis and reconciliation

-- Performed weekly imports from retail accounting system

-- Assisted with financial closes

-- Weekly bank deposits

Library Volunteer, Davis Hill Elementary School Holden, MA 1/2005 – 3/2009

-- Provided support to head Librarian in various facets of library administration

-- Checked materials in/out

-- Created bar codes for new materials prior to circulation

-- Composed notices to teachers for overdue books

-- Reserved books for students and notify when books available

-- Assisted students in locating materials

Karen L. Barr

Professional Experience continued

Page 2

Teller, Webster Five Cents Savings Bank Worcester, MA 1/1997 – 3/2000

-- Managed all phases of banking duties to include handling of deposits, withdrawals,

transfers, loan payments, balanced daily transactions, processed cash advances, compiled

checks for Federal Reserve

-- Cross-sold bank products and services

Domestic Engineer Holden, MA 4/1997 – Present

Office Manager, Belden Jewelers Leominster, MA 9/1988 – 8/1996

-- Managed all bookkeeping, bank deposits, petty cash, check request documents, insurance

claims, supply orders, accounts payable/receivable

-- Provided exceptional customer service and sales assistance

-- Trained staff on policy and procedures related to all aspects of office

-- Handled customer issues with tact and diplomacy

-- Implemented an effective cross-training program for sales reps which decreased application

processing time

-- Consistently met or exceeded monthly sales quotas set by branch manager

-- Commended by Regional Vice President and internal auditors for extreme accuracy and

exceptional organizational ability

Sales Support 9/1988 – 8/1989

-- Cold called customers to promote sales and upcoming events

-- Processed credit applications

-- Reduced delinquency levels of accounts receivable

-- Promoted to Office Manager after 11 months

Loan Processor, Workers’ Credit Union Fitchburg, MA 2/1988 – 11/1989

-- Provided quality customer service in discreet and professional manner

-- Processed all loan applications and confirmed accuracy of credit/personal data

-- Recognized by Vice President of Loan Department for quick and thorough processing which

led to timely closings

Bank Teller 2/1988 – 5/1988

-- Managed all phases of banking duties to include handling of deposits, withdrawals, transfers,

loan payments, balanced daily transactions and processed cash advances

-- Provided proactive customer service

-- Promoted in three months after being recognized as asset to branch

Education:

Worcester State College, Worcester, MA

Bachelor of Science Degree, Major in Business, Concentration in Accounting, June 2011

3.92 GPA

Quinsigamond Community College, Worcester, MA

Associates Degree in Business Administration, December 2008

3.96 GPA

Contact this candidate