Manager Customer Service

J. Michael Dixon

Email: ********@***.***

**** ****** ****** ****: 614-***-****

Westerville, OH. 43081 Cell: 614-***-****

PROFESSIONAL SUMMARY

Results driven manger with a Fortune 150 Company. Highly analytical and

action oriented; Excellent organizational ability with an extensive

background and proven record of accomplishments in areas of Finance and

Customer Service:

. Credit and Contract . Development Of Business Plans

Management

. Improvement In Cash Flow . Process & Systems

Implementation

. Financial Presentations . Budget Preparation

. Policies & Procedures . Work Group Improvements

Execution

. Software Implementation . Information Management

. Financial Databases . Vendor Reporting

MAJOR ACCOMPLISHMENTS

. Created database to track and report all direct/non-direct vendor

purchases; reduced reporting time by 80%.

. Implemented a system to sample and track end of month shipments for

delivery times as required by corporate policy and GAAP.

. Identified and resolved customer backcharge issues on receivables

totaling approximately $30M; resulting improvement in DSO of

Approximately 1.5 days calculated annually.

. Solid record of Associate development and promotion; several Associates

promoted into management positions, one as a Director.

. Completed research, selection, and installation of receivables management

software; reduced receivable turns with annualized increase to cash flow

of $70M.

. Implemented risk assessment software; improved efficiency, minimized risk

while reducing administrative costs $125K.

. Developed system solutions for information management through Access and

Excel databases; reduction in reporting with associated savings of $40K.

Improved analysis and provided for order, terms, collection, and dispute

management.

. Designed performance based compensation plan with systematic standards

and measurements.

. Created detailed action plans to achieve corporate targets; implemented

analysis and standards to measure progression.

. Wrote all policies, procedures, and job descriptions.

KEY CAPABILITIES

. Skilled in management functions of planning, organizing, directing, and

controlling.

. Highly competent in managing information via desktop software (Access,

Excel, PowerPoint, and Word).

. Excellent communication skills; experienced in all aspects of management

presentations. Proven negotiation strengths; strong interpersonal

skills.

. Solid experience in budget presentation and implementation.

J.MICHAEL DIXON Page Two

KEY CAPABILITIES Cont.

. Strong analytical background; approach to problem solving through

analysis, systems, and process controls.

. Strong focus on Associate relations; over 20 years experience in managing

high performance work groups.

EMPLOYMENT HISTORY

Liebert Corporation, (Sub. Of Emerson Electric), Columbus Ohio

1982-2009

A world leader in providing efficient and reliable solutions which protect

and support business critical technology systems.

Mgr. Customer Dispute Resolution/Finance Administration (2004-2009)

. Responsible for non warranty customer dispute issues; successfully

resolved backcharge issues covering approximately $30M in receivables.

. Developed all databases and co-wrote policy stipulating procedures and

authority levels to implement the dispute resolution function.

. Implemented and managed databases to monitor vendor spending, end of

month shipments, and Oracle payroll downloads.

Credit & Contract Manager (1990-2004)

. Managed all credit and contract functions, domestic and export, on

annual sales of $1B; Duties included all planning, forecasting,

budgeting, and development and implementation of business plans to

achieve goals and objectives.

. Re-engineered all processes and procedures and implemented standards and

models to measure performance.

. Focus on team approach to build a high performing organization.

Assistant Credit Manager (1987-1990)

. Reported to Credit Manager with primary responsibilities for all credit

and collection policies and procedures. Assisted with analysis,

reporting, and presentations.

Regional Credit Manager (1982-1987)

. Managed receivables for Northeast region, annual sales of $120M.

Responsible for reporting and analysis in assigned area.

EDUCATION

M.B.A., Xavier University, Cincinnati, Ohio

B.BA., University of Kentucky, Lexington, Kentucky

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