Manager Customer Service

Highly motivated ambitious self-directed certified IT System's management

professional with more than 12 years of progressive experience and

knowledge in Network administration, Windows NT/2000/2003/2008 platforms

administration and Novell administration. Consisting of strong analytical,

troubleshooting, and technical acumen with solid leadership, project

management and team-building skills to consistently deliver productive

technological solutions, with a proven history of commitment to bottom-line

objectives and professional achievement. Seeking new professional

challenges and opportunities, with the following background:

CORE COMPETENCIES

Systems Administration, Network Troubleshooting, Network Administration,

End User Technical Support, Disaster Recovery, Quality Assurance, Security

Analyst, Database Administration

TECHNICAL SKILLS

Hardware: Computer based Systems-IBM, Dell, HP, Compaq, Acer, Non-Brand.-

Servers, Workstations, Laptops,

Networking -SonicWall (Firewall/Backup),Barracuda(Spam Firewall/Backup)

Linksys,Netgear,Soho,D-Link,Motorola,Vontage,Sonic,Asus,MSI,Trendnet,-

Dsl/Cable/T1, T3, VoIP, Wi-Fi, Access Points, Bridges,10/100/1000 MBps

Ethernet systems.

Computer based Office Systems-Xerox, Panasonic, Minolta, HP, OKI, Brother-

Copiers/Multifunction/Laser Printers, Scanners, Plotters, and Print

Servers.

Computer based Mobile Devices -Verizon, AT&T, Sprint, T-Mobile

Palm-OS,Pocket-Pc,Blackberry,(Exchange Email system Support)

Computer based Professional surveillance Camera Systems

-Geovision,Kodicom,Altnet,Magic Radar 4,8,12,16 channels,

Backup Devices-All Backup Tapes models (DLT, DAT, Scsi), all Raid (0, 1, 5)

platform Solutions (Sata, Scsi Controllers).

Operating Systems: Dos, Windows 95,98/NT4.0/2000/2003/2008

Server/Professional/XP Home/Professional/Vista/7.Small Business Server

2000/2003,2008,

Client/Server Applications: Dns, Microsoft Office, Microsoft Exchange

Server 5.5/2003/2007 (32,64 Bit, Standard/Enterprise Edition) Citrix

IPSWITCH, SQL Server 2000,IIS (all versions),Norton Corporate edition,

Esafe Aladdin Anti Vandal, Checkpoint Firewall.

PC Experience: Software Installation and configurations, Desktop and

Servers Hardware repair, troubleshooting and Configuration, (Build

Server/Workstations)

NT Experience: Enterprise Networking, Domain Model Planning and securing,

Server and Workstation Troubleshooting, Active Directory.

Network Experience: TCP/IP Configuration and Troubleshooting, Internet Mail

Routing, Web Hosting, Network Configuration and Troubleshooting.

Software:Blackberry Enterprise Server, Web Sense Enterprise, Acronis True

type. Packeteer, BrightStor ARC serve, Symantec Backup Exec,Norton Ghost,Acronis Image, Power Quest partition/Boot Magic, Share Point, Word, Excel,

Outlook, Access, Visio, Project, Map Point, Great Plains, SnapMirror,

Oracle,Win Fax Pro Server, IIS 6.0.

PROFESSIONAL EXPERIENCE

Interax Broadband & Systems Design - Boca Raton, FL

April 2008 - May 2011

IT Manager System Administrator

. Computers and Network Services firm that provides:

o IT Software/Hardware Support for a high volume number of clients

(in house, business).

o Domain/Web/Mail hosting services, Web Sites Development and

Design, High Speed Internet

Services To buildings (T1, T3, Multilink).

o Working in a terminal environment Citrix Farms

. Major duties and roles as an IT Manager/System Administrator:

o In charge of Monitoring/maintaining/Backup/troubleshooting

Windows 2003 and 2008 Server's platforms. Workstations/Printers

systems: Dell, IBM, HP, Non Brand Servers (File Servers, DNS

Servers, SQL Servers, Exchange 2003 Servers including BlackBerry

Enterprise Server, Web Servers), Sonic Wall firewall and VPN-

SSL, Barracuda Spam firewall.

o Deploy a full transition from Avaya Analog system to Cisco Voice

over IP system (PRI) - performed research for phone carriers and

Cisco systems equipment while considering the firm's budget and

saved thousands of dollars by implementing the right technology

and to guarantee no downtime during the entire transition

process.

o Responsible for the design, installation, monitoring,

administration, and 24x7 supports (help desk, repairs) of the

entire client's computer networks consisting of various

platforms of workstations and servers, including:

o Windows 2000/2003,2008 (Active Directory ) based servers running

Exchange,2003 etc.. IIS 6.0, Active Directory, SQL Server 2000,

Oracle Database,Quick Books, UPS Server software and clients.

o Supervise multiple vendor maintenance (AT&T, Cisco,Barracuda,

Dell, etc..) of equipment, negotiate of maintenance contracts,

and oversee installation of systems;

o Provide superior customer service and support to our customers

(internal, external and remote users).

o Select and modify software and hardware to meet company needs.

o Ensure all important company data, systems, and policies follow

best practices for security, reliability, service desk, storage,

capacity, and configuration management.

o Analyze traffic volumes (installed and implementation of

Websense monitoring technology) and maintains adequate capacity

ratios.

o Manage backup systems -local and offsite via SonicWall etc.

(schedule jobs, tape maintenance, etc.).

o Manage desktop initiatives and rollouts.

o Document processes and workflows to improve efficiency.

o Integrated and implemented a full Paper-Less scanning system

technique to increase efficiency

o Managed the firm's Domain and website.

o Implemented redundant servers, along with disaster recovery

policies to ensure availability of critical business services to

employees.

o Saved thousands of dollars on implementing Off-Site backup

systems

o Designed, implemented, and administered the Client's

LAN/Wan/VoIP networks from the ground up.

o Including servers, rack mounts cabinets, switch panels, High

volume port switches, DSL, Cable, and T1, associated Routers

installations, and Ethernet jacks /Wireless topology design.

o Implement projectors for presentation purposes.

o A member with the Royal Palm Beach (Wellington) Chamber group,

and Aventura Marketing Council.

o Responsible for implementing client's IT Support/Internet

Services/Web Development Contracts (yearly, monthly,Hour

based)

o Implement a Web content filtering (Websense Enterprise Server)

o Performed security assessments, and review networking threats on

a daily basis.

Finance & Technology Consultants

June 2006 - March 2008

System Administrator

High-end local and international Certified Public Accountants firm, located

in West Palm Beach, Florida. The firm utilizes multiple state of the art

networking, servers and paperless system environment to provide high

quality accounting services to its clients locally and abroad.

. Major duties and roles as an IT Manager/System Administrator:

o In charge of Monitoring/maintaining/Backup/installing Windows

2000,2003 and 2008 Company's Servers/Workstations/Printers

systems: Dell, IBM, HP, Non Brand Servers (File Servers, Dns

Servers, SQL Servers, Exchange 2003,2007 Servers including

Mobile access, Web Servers) BlackBerry, Sonic Wall, Barracuda

for branch offices in Florida (Delray Beach, Wellington).

o Also provided Level III Desktop support including in-house

maintenance of hardware and software repairs.

. Responsible for troubleshooting and handling Lotus Notes admin (1

server out of 10).

. Responsible for the design, installation, monitoring, administration,

and 24x7 supports (help desk, repairs) of the entire client's computer

networks consisting of various platforms of workstations and servers,

including:

o Windows 2000/2003,2008 (Active Directory ) based servers running

Exchange 2000,2003 etc.. IIS 6.0, Active Directory, SQL Server

2000, Oracle Database,Quick Books,UPS Server software and

clients.

o Supervised of the company's clients Domains and websites.

o Responsible of High Speed Internet connectivity to clients

includes Remote Access thru Router Support.

. Implemented redundant servers along with disaster recovery policies to

ensure availability of critical business services to clients and

employees.

. Maintained and monitored Compaq network servers, including server

security, resource allocation and production guidelines to ensure in-

house system security.

. Utilized VMware to install and test various programs on multiple

virtual operating systems that facilitated to a successful migration

to Active Directory.

. Saved thousands of dollars while in charge of moving and transferring

Private Company's/Clients servers to different locations( mail

servers, web servers, productions servers) from Hosting Company (Deer

Field Beach location)

. To different location by maintaining and monitoring client network

access without any down time loss.

. Designed, implemented, and administered the Client's LAN/Wan/Vo-IP

networks from the ground up.

. Including servers rack mounts cabinets, switch panels, High volume

port switches, DSL, Cable, and T1, associated Routers installations,

and Ethernet jacks /Wireless topology design.

. Installing Dell's laptops, printers and Dell Power Edge servers.

. Led the support team for internal desktop and administration support

consisting of five filed technicians, two graphic designers, one web

based programmer, Member of Royal Palm Beach (Wellington) Chamber

group for client's public relations.

. Responsible for implementing client's IT Support/Internet Services/Web

Development Contracts (yearly, monthly,Hour based)

. Assisting the development and implementation of security policies,

procedures and measures in a networking environment.

. Performs security assessments and reviews networking initiatives for

security Compliance.

. Evaluates and recommends security products for various platforms in

the Networking environment.

Rad Bynet systems (Israel) November

2002-March 2005

IT Network Administrator's Team Member

. Working as a team member of the server division group to provide

support for all Windows based servers on different locations.

. Troubleshoot and resolve multiple server issues including the

implementation and deployment of Microsoft Active Directory.

. Manage and ensure optimal performance of various Windows servers and

other in-house applications.

. Responsible for the deployment of Change Orders and Change Management

Requests on production, test & development environments.

. Troubleshot and resolved multiple computer problems in diverse

environments.

. Managed and ensured optimal performance of various computer systems

such as Microsoft Windows XP, 2000 & 2003 servers, Citrix Servers, MS

Exchange, wireless e-mail systems, backups and recovery, switches,

routers, firewalls.

. Designed, installed, patched, and upgraded new and existing network

infrastructure.

. Installed and managed the deployment of Blackberry servers to 50+

users.

. Managed and ensured optimal performance of various server environments

such as Citrix Farms with over 20 servers, Microsoft Servers, MSSQL,

and other in-house applications.

. Responsible for the deployment of Change Management Request for over

200+ servers

Portobello America -Elizabeth, New Jersey

January 2000-March 2002

IT Professional- Contract

. Provided software and hardware troubleshooting and support, as part of

a three-person team performed installs, upgrades, troubleshooting and

maintaining Windows 98/NT environment.

o The hardware setup consisted of 40 Windows 95/98 (workstations

and Laptops) of NT nodes. PC's contained numerous desktop

publishing packages, programming tools, sound cards, video

cards, modems and numerous software applications. Migrating in-

house of MS windows 98 to windows 2000 platform that contain

client and company data.

. Provided constant daily training for internal staff, entry-level

employees and customer support for the in house developed AS/400

client's software.

. Provided all computer related support for 200+ users in the Latin

American Headquarters.

. Managed and maintained Novell 4.0 servers and Windows NT servers.

. Responsible for patching, upgrading and optimizing all computer

systems.

. Ensured consistent quick, reliable and stable service on computers

systems.

EDUCATION

Associated Degree in Electronics /Computers of Ort Singalovski (Israel).

January 1998

Novell 5.1 Certified Professional. (NCP).

January 1999

Microsoft Certified System Engineer. (MCSE).

January 2001

Cisco Certified Entry Network Technician

July 2001

Currently pursuing Cisco (CCNA) Certification.

Contact this candidate