Project Manager Management
Resume:
***** *********** **. ***-***-
Lovettsville, Va. 20180
abg2gw@r.postjobfree.com
PROFESSIONAL PROFILE
A PMP certified Project Manager and Business Analyst with more than
** ***** **perience leading
dynamic teams in all phases of a project life cycle. Proven
ability to identify, define, and implement
process and system improvements. Expertise in:
. Defining and documenting scope of project, setting up project
communication structure and creating detailed project plan.
. Utilizing software engineering implementation approaches such
as SDLC.
. Conducting analysis phase of project to identify, elicit and
document requirements.
. Modeling business processes and developing workflow models.
. Communicating with stakeholders, Subject Matter Experts (SME),
and IT professionals at all levels.
. Creating test plans, test project schedules, and RTM's and
writing and implementing test scenarios, test cases and scripts.
TECHNICAL and ANALYTICAL SKILLS
Business Modeling tools NIMBUS, UML, UML CASE Tools.
Requirements Documentation Functional BRD, Use Cases RTM,
Charter document
Business Process Re-engineering Business Process Quality
Analysis techniques, statistical problem
solving tools (Juran Institute)
Requirements Management Rational RequisitePro
Change/Repository Management Rational ClearQuest,
Rational ClearCase
Processes SDLC, RUP
Programming Languages/Reports SQL
Databases ORACLE, MS Access
Servers SharePoint
CRM systems Salesforce
ERP and BI systems SAP, SAP BI/BW
Office Software MS Office Suite
- Word, Excel, PowerPoint, Access, Visio
Domain Expertise: Experience introducing re-engineered
processes for cloud based
CRM systems (salesforce).
Expert knowledge of Mortgage backed
securities industry.
PROFESSIONAL EXPERIENCE
Wolters Kluwer - Frederick, MD
Business Intelligence Technology - May 2009
- Current
Senior Business Analyst/PMO
Leading cross matrix business and technology teams in the
implementation of global CRM and list management systems.
Accomplishments:
. Successfully managed implementation of cloud based Salesforce
CRM system for cross national sales teams. Introduced concept of
rapid consensus workshops to drive requirement completion and
signoff on schedule.
. Successfully managed the upgrade of a Lyris list management
system producing impressive performance improvements by
suggesting collocation of application and internal databases and
migrating all databases and applications to a common platform -
SQL server. Campaign mailings that took 3 hrs to execute can
now be executed in 12 minutes.
. Stream lead for a mission critical global CRM implementation.
Developed charter, RFP, recommended payment schedule SOW based
on deliverables from selected technology partner that deferred
costs. Worked with PMO to develop appropriate metrics to manage
and track 3 year project initiative.
Fannie Mae - Herndon, VA
Fannie Mae is a government-sponsored enterprise (GSE) that operates in
the U.S. secondary mortgage market working with mortgage bankers,
brokers, and other primary mortgage market partners to help ensure
liquidity for the housing market.
Restatement and Regulatory Agreement - Controllers office
January 2005 - February 2009
Positions: Sr. Business/IT Analyst and Manager
Successfully supported mission critical efforts by contributing to
and/or leading direct line and cross matrix teams through the analysis
and testing phases of projects.
Accomplishments:
. Established effective elicitation process and requirements management
structure that
reduced requirements defects by 80% and satisfied required PMO
traceability and version control.
. Introduced concept of in-house tool to create and manage
expected results; this tool reduced the time to create expected
results from 3 months to 3 weeks.
. Managed and negotiated resource constraints while instituting a
24/7 UAT test and production support implementation team. This
enabled Fannie Mae to meet critical restatement deadline.
. Established knowledge transfer sessions that enabled the
requirements and UAT test teams to successfully manage the same
work load with a 50% workforce reduction.
. Introduced Mercury Quality Center as an automated testing
repository and RTM creator in support of newly instituted
corporate PMO project standards initiative.
Deal Management System - CORE Corporate Project
March 2001 - December 2004
Position: Sr. Business Analyst
Identified, defined and implemented process improvements for Fannie
Mae's deal management processes. Lead analysis and testing phases of
this mission critical project.
Accomplishments:
. Instituted and negotiated a proactive quality analysis phase by
temporarily re-locating stakeholders to a central location. This
approach enabled the successful gathering of requirements while
saving time and cutting travel costs.
. Defined and re-engineered agreement negotiation processes
between Fannie Mae and its customers into a centralized common
process. This enabled Fannie Mae to pursue a rules web based
contract system to support MBS and loan deliveries.
Asset Acquisition and Custody
June 1992 to February 2001
Represent Asset Acquisition and Custody as an expert in all aspects of
the delivery process. Accomplishments include reengineering MBS
securitization and cash delivery processes and systems that enabled
Fannie Mae to acquire these assets more efficiently and ensure
customers received funds quickly. Introduced process and system
improvements that achieved the following:
. Reduced delivery costs
. Provided faster funding to customers - instituted 2 day
turnaround
. Became industry leader with state of the art acquisitions
technology
. Provider of choice for customers based on technology and
quality service
EDUCATION
B.B.A. in Finance - The George Washington University, Washington DC
Master's in Project Management Certificate -The George
Washington University, Washington DC
Client Server Technology Specialist, Technology Transfer
Institute, Washington DC
Project Management Professional (PMP)
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