Customer Service Manager

A ngel R. Lopez

*** ****** ******* ***. *******, FL. 32807 321-***-****

*****@*****.***

OB J E C T I V E

Electronic Techniction position allowing for parlay of demonstrated abilities, service,

communication, and project management skills proven by 19 years of successful,

productive employment.

P RO F I L E

Motivated professional, with technical talents and college degree.

19 year track record in electronic services with privately owned and major electronics Corporations .

Talent for servicing electronics. Recent electronics certifications. Factory trained by electronics

manufactures. Computer certifications. Diplomatic and tactful with professionals and non professionals.

Accustomed to handling sensitive, service assignments. Demonstrated history of producing cost

effective, accurate, timely repairs. Meeting company, manufacture and insurance guidelines.

Flexible and versatile – able to maintain professionalism under pressure. Poised and competent

with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven

environments. Motivated to service equiptment indiviualy with excellent team building skills.

Skills Summa ry

Project Computer Billing /part ordering

Management Savvy Self Motivated

TroubleShooter Customer Positive Attitude

Service

Written Professional Presentations

Correspondence Scheduling

General Office Communicat

Skills or

P RO FESS IONAL E XPER I E NCE

COMMUNICATOR/ TROUBLESHOOTER/MASTERY/ELECTRONICS SERVICEING

Posses a full knowlage use of electronic test equiptment / oscilloscopes, DMM, Isolation

transformers,variac transformers, signal generators,waveform generators.

Diagnose electronic equiptment to component level, ensuring full compliance with company

and manufacture requirements.

Troubleshooting techniques /signal flow,voltage testing, amperage testing, capacitance

testing, divide & concur, part replacement, Hot run, cold start and shotgun techniques.

Ability to interpret schematics, wiring diagrams, blue prints and block diagrams.

Mastery of solder and de soldering techniques.

Design and deliver training classes for technictions, educating employees on troubleshooting

techniques / accurately diagnose electronics to component or board level.

Author professional correspondence to customers and manufactures.

Rapidly learn and master varied computer programs; fluint with Microsoft Office Suite

Able to communicate in Spanish and English.

.

CUSTOMER SERVICE/ PROBLEM SOLVING

Oversee technical operations and provide impeccable customer service:

Built a clientele supported by referral business.

Develop and implement technical training for technictions:

Service electronic equiptment on site and in shop

Worked with manufactures training, technical support and parts department….

. .

Angel R.Lopez

146 Dahlia village cir. Orlando, FL. 32807 *****@*****.***

Résumé, Page Two Available for

E mployment

PROFESSIONAL EXPER I ENCE, CONT I N UED

MASTERY / TROUBLE SHOOTING / ORGANIZATION

Manage all aspects of day to day operations as service techniction.

Service electronic equiptment on site and in shop.

scheduling for busy service centre averaging 50 on site appointments and 60 in shop

weekly.

Finances: accounts payable/receivable, invoicing, insurance billing, parts ordering .

Supervision of a total of four bench technictions and two delivery drivers.

EM P LOY M E N T HISTORY

BESTBUY/GEEKSQUAD – Davenport, FL

home theader electronic techniction, SEARS ROEBUCK CO. WinterPark,FL

6/25/07… Feild techniction 1999 to 2004

Present

MEL O DEE/TV Orlando,FL

VISIONS ELECTRONICS – Orlando, FL.

bench/feild techniction 1997 to 1999

shop manager, bench techniction 2005 to

2007

ZENITH ROYAL WinterPark,FL

Feild techniction 1994 to 1997

CRYSTALTV WinterPark,FL

bench techniction 2004 to 2005

BILL BACKERS TV –Elyra, OH

Feild techniction 1992 to 1994

RENTERS CHOICE. Lorain, OH

Feild techniction 1990 to 1992

ED UCAT IO N

ELECTRONIC SERVICE INSTITUTE – Lorain, OH.

Electronic Theory Associate’s Degree, 4/2/1990

(two year degree requiring 1,630 credit hrs.)

GPA: 3.89/4.0

EASTCOAST SERVICE – Columbus, OH.

Diploma of Graduation in Consumer Electronics,7/25/2000

GPA: 4.0/4.0

SEARS HOME CENTRAL Winter Park, FL

Diploma of Graduation in Consumer ElectronicsGPA: 4.0/4.0

C ERT I F ICAT IO NS

SAMSUNG LG/ZENITH

SONY HITACHI

MISUBISHI SHARP

RCA/GE/PROSCAN TOSHIBA

PANASONIC POINEER

RED CROSS/LIFE GUARD SMITH SYSTEM/advance on road

RED CROSS/FRSTAID defence driveing course

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