Customer Service Manager

Yi-Han Lin

**** ******* *** . *******, ** *****. 630-***-****

*********@*****.***

OBJECTIVE

To acquire a position in the business field where my knowledge, experience,

and interests would best serve

SUMMARY OF QUALIFICATIONS

. MBA in Marketing

. Fluent in English and Mandarin Chinese

. Over 5 year's customer service experience

. Nearly 2 years experience in fashion merchandising

. Proficient in Microsoft Office Suites

. Confident and poised in interactions with individuals at all levels

and ages

. Creative, motivated, organized and well-disciplined

EDUCATION

Master of Business Administration (Marketing)

University of North Texas

Denton, Texas /December 2010

. Focus on strategic marketing

. Involve in general business management, supply chain management,

information technologies and decision science, and customer service

Bachelor of Arts (Mass communication)

Chinese Culture University

Taipei, Taiwan/June2005

EMPLOYMENT HISTORY

Student Assistant

Child Development Laboratory of University of North Texas

Denton, Texas/Aug2009-Dec2010

Assistant Manager of Fashion Merchandising

Lai Hen International Fashion CO., LTD

Kaohsiung, Taiwan/ Mar2006-Aug2007

. Experienced in all aspects of fashion merchandising

. Organized fashion shows and photo-shooting twice a year

. Developed the best combination of trend and customers' desire

. Involved in fashion design; researched fashion trend, and worked with

individual designers to complete samples

. Managed procurement and logistics

. Initiated standard operation procedure for the whole production process

Coordinator of TV program production

Full Power Packager CO., LTD

Taipei, Taiwan/ Jun2005-Feb2006

. Experienced in shooting two TV programs that are related to gourmet

cooking every other week

. Wrote scripts for introducing gourmets

. Communicated with store owners who participated the shows

. Researched critical information that is related to the shows, and

converted it into materials for filming

ACTIVITIES AND HONORS

. Treasurer, Taiwanese Student Association of University of North Texas

. Scholarship from University Scholarship Committee

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