Customer Service Sales
Resume:
Michael S. Berger
Rocklin, CA **677
************@*****.***
OBJECTIVE: Obtain a position in telecommunications customer service or
sales while allowing further advancement of my career
goals.
QUALIFICATIONS:
. 20+ years in a service related industry with emphasis on
managing operations in a telecommunications company.
. Excellent communication skills.
. Critical thinking and sound judgment skills.
. Demonstrated experience with account management,
customer service, and sales.
PROFESSIONAL EXPERIENCE:
COMCAST Natomas, Ca March -
Present
Customer Service Representative/IP Technical Support
. Handle high volume of calls covering range of customer services
in prompt and professional manner, obtaining all information for
transaction resolution.
. Analyze and solve problems regarding billing.
. Technical support of cable modems, routers, and computers.
. Promote and recommend Comcast products and services based on a
logical relationship to the customer's needs and interests by
selling or up-selling Comcast products and services.
. Troubleshoot service problems, prepare work orders for
maintenance requests, and ensure proper follow-up procedures are
met.
. Effectively communicate information during the initial call to
minimize the need for future contact and escalation.
. Respond to a wide variety of customer inquiries regarding
products and services, equipment, policies and procedures, and
account status.
. Marketing promotions and campaigns, and serviceability.
ADS COMMUNICATIONS San Jose, Ca 1989 - Nov
2010 Telecommunication Sales & Customer Service Director
. Ordered all materials and supplies for job locations.
. Scheduled all service and maintenance calls.
. Provide technical support to existing 400+ customer base 24/7.
. Increased revenue by 20%, annually, by managing sales and
generating new business.
. Complete installation of Telco and data communication center.
. Management of jobs from start to finish including sales,
service, and supervision of crews.
Contact this candidate