Sales Customer Service
Resume:
Athena Syniec
Marietta, GA. 30064
********@*****.***
OBJECTIVE
Over 5 years of corporate management experience with a proven record of
accomplishment in the areas of accounting, customer relations, scheduling,
staff supervision, and general office operations. Strong organizational
abilities combined with excellent interpersonal, communication, and
leadership skills that allow me to work effectively with other people at
all levels.
QUALIFICATIONS HIGHLIGHTS
. Excellent Sales and Marketing Skills
. Commercial and Residential Project Management
. Organized, Creative, and Analytical
. Excellent Communication, both Verbal and Written
. Skilled in Developing and Maintaining Business
. Self-Motivated and Goal Oriented
. Strong Computer Skill Set
PROFESSIONAL EXPERIENCE
Ethan Allen: Kennesaw, GA.
October 2007-Present
Design Center Manager
. Oversee the daily operations and sales of design center
. Meet and exceed all company set operations and sales goals.
. Fully responsible for profit and loss and General Ledger postings
. Develop and implement budgets.
. Hire, train and evaluate a cross functional team of employees.
. Set and maintain productivity and quality standards.
. Work directly with sales staff to determine pricing points.
. Ensure the delivery of customer service excellence.
. Directly oversee inventory of design center
. Effectively managed customer contacts and relationships to improve
customer service, build sales volume, improve effectiveness, and
increase overall customer satisfaction.
. Accountable to achieve monthly, quarterly, and annual sales goals.
. Product Presentation
. Providing Product Information
. Building client relationships
. Increase client referral base
. Propose innovated strategies that support growth and improvement of
business.
. Managed annual floor sets; product sell off and new introduction
implementation.
. Created weekly and monthly training plans to create sales growth.
. Managed and lead a four month complete interior and exterior
renovation of a 12,000 square foot design center.
. Recruited qualified independent interior designers, architects, and
design firms to join Ethan Allen's Interior Design Affiliate (IDA)
Program
. Managed both residential and contract design projects from concept to
completion
Ethan Allen: Kennesaw, GA.
March 2007-October2007
Project Manager
. Participated in design projects including interacting with clients, to
ensure design consultants met the client's needs and closed design
projects.
. Achieved sales goals through the development, training and management
of design consultants.
. Coordinate, update and maintain reports needed to support the design
project management process.
. Implemented and maintained a system to monitor the status of all open
and pending design projects.
Ethan Allen: Smyrna, GA.
August 2006- March 2007
Design Consultant/Sales
. Created complete design solutions that are consistent with the
customer's preference and budget.
. Professionally greeted customers to establish rapport and obtain
appointments and in-home consultations.
. Providing product knowledge.
. Self Marketing- Group Design Presentations: Coldwell Bankers Meeting,
Marietta, Ga. and Green Field Retirement Community, Hiram, Ga.
. Utilized visual tools, such as: space planning, sketching, renderings,
and presentation boards to assist client in the purchasing process.
. Consistently exceeded monthly sales goals and company benchmarks.
Calico Corners: Atlanta, GA.
March 2005 -July 2006
Design Consultant
. Estimated material requirements and cost for client projects.
. Provided information and support with purchasing decisions.
. Assisted clients with custom products for their homes including:
window treatments, upholstery, bedding, and furniture selection.
. Consult client's to determine needs and provide a design solution.
. Product Presentation.
. Providing Product Knowledge
. Consistently exceeded monthly sales goals.
EDUCATION
University of Phoenix
Masters of Business Administration
December 2011
The Art Institute of Atlanta
June 2006
Bachelor of Fine Arts in Interior Design
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