Quality Assurance Software
Resume:
JARED M. EASLEY
**** ** **** *****. ***** Springs, FL 33065
***********@*****.***
Summary of Qualifications
. Persistent, highly focused, goal-oriented team player with a track
record of consistently exceeding objectives and contributing to a
company's growth and success
. Outstanding interpersonal and communication skills, successfully
interacting and negotiating with all levels, from management to team
members
. Strong vision and proven ability to achieve ambitious goals. Energized
by large-scale challenges and the opportunity to make a difference to
customers and the company.
. Possesses a high level of knowledge in point of sale training,
support, and implementation.
. Understanding of computer networks and operating systems and the
ability to make sound operational decisions independently and also
collaboratively as part of a team
. Flexible schedule with extensive travel experience, domestic and
international
Professional Experience
Easley Solutions, Inc - Fort Lauderdale, FL September
2007 - current
Implementation Specialist
. Long Term Care POS software, Aloha POS, Quest POS, MICROS 9700, POS
hardware & peripheals, Netvupoint reports, Custom Reports, Custom
Interfaces, POS applications on iPads & other smart devices.
. Interacts with Department Managers, Directors of IT, Financial
Controllers, and staff members
. Maintains consistent verbal and written communication with clients
Lead System Coordinator
. Supervises all aspects related to the installation of the product
. Manages documentation of client's software based on the customer's
needs
. Assures complete preparation of the installation site
. Evaluates delivery of instruction, learner performance, and reports
assessment and evaluation information
Point of Sale (POS) Trainer
. Provides efficient instruction on hardware and software to all end
users
. Assures extensive preparation of the training class
Database Configuration
. Analyzes client's specific database, reports, documentation, and
related applications to ensure that all requirements are met prior,
during, and after system installation
Developer Consultant
. Assists Research & Development team with Point of Sale enhancements &
custom requests to the software to the satisfaction of the end user
Quality Assurance
. Supervision of quality monitoring & assurance in order to ensure that
all products developed & marketed are free from any flaws or errors &
are of the highest quality.
Hard Rock Caf Corporate Office - Orlando, FL September
2006 - September 2007
POS Analyst/Administrator
. Performs tuning and maintenance of MICROS hardware and software,
including Simphony, 9700, 8700, MyMicros reports, and Cbord.
. Remotely Supported over 100 cafes/gift shops worldwide, provided off-
hour support
. Assures safe packaging and delivery of product items for structured
set-up
. Implements proper installation of POS equipment and ensures well-
organized training for all end users
MICROS of Central Florida - Orlando, FL January 2006 -
September 2006
POS Configuration & Implementation/Support Technician
. Configures customer's accounting software based on the client's needs
. Provides POS system support for customers 24 hours/7 days a week
NAB Group - Archer, FL April 2005 - January
2006
Lead System Installer/POS Trainer/Implementation Specialist
. Manages resourceful "Go-Live" sessions that will enhance the learning
experience of the end users
. Prepares management for possible problematic system glitches and
supports future upgrades
Hyphenism - Vancouver, Canada June 2004 - April
2005
POS Trainer/Software Installation Consultant
. Provides effective training and professional Live Support for
management and team members
. Prepares and efficiently executes training outlines
United States Navy - Pearl Harbor, HI October 2000
- June 2004
Electronics Technician/ E-4 Specialist
. Responsible for Interior Communications
. Quartermaster - Ship Navigation Assistance
Education
Broward College - Fort Lauderdale, FL
General Studies Winter 2010
Seminole Community College - Orlando, FL Fall
2004
General Studies
Tarrant County College - Fort Worth, TX Fall 1999
General Studies
Auburn University of Montgomery - Montgomery, AL Fall 1997
General Studies
Robert E. Lee High School - Montgomery, AL Graduated May
1997
Skills
. Network: Citrix, Terminal Services, Fat & thin client applications.
Servers. Basic TCP/IP, wiring, Upgrades, installations and
configurations, Networking Hardware, Networking Diagnostics, PC
Hardware Diagnostics, Data Backup, Disaster Recovery, Anti-Virus
Utilities
. Software: MS Excel, MS Word, MS Outlook, Aloha QS and TS, Quest POS,
MICROS Simphony, MICROS 9700, MICROS 8700, MICROS 3700, MICROS e7, AOD
Point of Sale & Meals Processing, various Credit Card processing
softwares,
. Hardware: Servers, Point of Sale workstations for Aloha, MICROS, Quest
POS, and IBM, Kitchen Display Screens, Epson thermal and roll
printers, Cisco Routers, handheld devices
. OS: Basic knowledge of UNIX, Windows 95/98/NT/2000/XP/2003/Vista,
Windows 7, MSSQL, Pervasive, Oracle
. Web Programs: Go to My PC, Log Me In, Webex
*References available upon request.
Contact this candidate