Sales Training

Resume of July

Stuart D. Tompkins ****

Allow me to join your challenging and dynamic Technical Writing

environment where experience with technical

training, course development, formal documentation

and online knowledgebase development will contribute Print & Online

to an effective and professional internal and

customer facing organization. I am well suited to

technology, energy, and other industries which have Single

the need for coherent presentation of technical Source

information. Publishing

I enjoy engagement with internal technical

departments in a collegial and supportive capacity,

while providing internal users, associates and

end-users with the clarity they seek. Having

engaged in operations, implementations and teaching,

I have learned to deal effectively with both the

time constraints of subject matter experts, and the

information needs of various target audiences.

Preferred tools would include Microsoft Word,

Powerpoint & Visio, Adobe RoboHelp, Madcap Flare or

Suite, Adobe FrameMaker, Adobe Acrobat, Articulate

e-learning suite, Snagit, Sharepoint CMS, GNATs bug

tracking. New tools are welcome. San Diego

references available upon request.

Stuart D. Tompkins

4115 Mississippi St.

San Diego, CA, 92104

619-***-**** (home), 619-***-**** (cell), ******.********@*****.***

Desired Position

The development of technical print and online documentation, knowledge

bases, context-sensitive help, training curriculums/courseware, hands-on

lab work, and e-learning presentations. I typically interact with

Engineering, Development, Quality Assurance, Technical Support,

Marketing/Sales, and other SME's as required. Practical work experience in

IT, Training and knowledgebase/documentation development allows for self-

directed as well as team-based content creation.

Recent Experience (San Diego 1996 to 2011)

EdgeWave (Carmel Mountain) ( As a contract Technical Writer, developed '1st

level support' training curriculum and prepared updated hardware and

administration documents for Internet appliance.

Tools: Framemaker 9, Word 2007, RoboHelp 9.

(March '11 - April '11, San Diego)

Hitachi Data Systems Academy (Carmel Mountain) ( As a contract Courseware

Developer, worked closely with internal SME's, Project Managers, and

internal editors to co-author a 5-day instructor led 'Storage Navigator'

software course for the Hitachi Virtual Storage Platform ... an extremely

high-end enterprise storage system supporting advanced storage

functionality.

Tools: HDS VSP Enterprise Storage Array, Storage Navigator Software,

Powerpoint 2007, Sharepoint.

(Sept '10 - February '11, San Diego)

Astute Networks (Rancho Bernardo) ( As a contract Technical Writer for this

blade storage provider worked closely with Product Management, Engineering,

Development, QA, and Support to create PDF technical manuals for ATCA Blade

Storage for Telecommunications and Military users worldwide, as follows:

Caspian Edge Storage User Guide (storage server blades)

Caspian Edge Storage Initiator Guide (storage client blades)

SNMP Developers Guide (custom 3rd party applications)

Quick-Start Guides (installation & FRU replacements, translated to

Mandarin Chinese)

Flash-based Technical Product Quiz (new-hires/partners)

PowerPoint Training Slides (new-hires/partners)

Tools: Blades/Initiators, Word '07 (w/diagram tools), Powerpoint '07, GNATS

(change requests), SalesForce CRM (internal-only solutions), Sharepoint

(content management), Articulate (e-learning), Adobe Acrobat (PDFs).

(May '08 - May '10)

St. Bernard Software (Carmel Mountain) ( As Knowledge Engineer was self-

directed in working with Support, Development, Pre-Sales, Marketing,

Webmasters and IT to create multiple product specific online knowledgebases

with fast integrated search. This dramatically reduced support call

resolution times for customer issues and vastly simplified new-hire

training for support, pre-sales, and sales for the following products:

UpdateEXPERT (centralized patch management)

Open File Manager (non-disruptive open file backup)

SpyEXPERT (spyware detection)

SecurityEXPERT (centralized security auditing and lockdown)

ePrism (high-end email filtering appliances)

iPrism (high-end web-filtering appliances)

LivePrism (economical, web-based 'SAAS/Cloud' email/web filtering

service)

Tools: Appliances/Software products, Adobe Robohelp (Knowledgebases), Visio

(diagrams), Snagit (screen shots), DTSearch (configurable search), ACCPAC

(crm), Talisma (enterprise chat), PHP (lightweight chat).

Stuart D. Tompkins

4115 Mississippi St.

San Diego, CA, 92104

619-***-**** (home), 619-***-**** (cell), ******.********@*****.***

Additionally, eliminated engineering time and effort for iPrism v6.0

documentation by converting documentation elements (Framemaker, Word, and

HTML) into a standardized Robohelp project, allowing me to enhance and

maintain the documentation, thus eliminating outside vendor costs and

meetings.

Also assisted in ACCPAC CRM implementation, getting disparate support

groups onto a common CRM system. Performed CRM maintenance for support

including reports, drop-downs, and change requests. Received St. Bernard

'Top Dog Award' for Knowledgebase efforts.

(Jan '03 - Feb '08, San Diego)

Hitachi Data Systems (Carroll Canyon) ( As a Senior Instructor/Developer

for HDS Global Education, delivered instructor led hardware and software

training for the Lightning 9900 series of extreme high-end, high-capacity,

high-performance Fibre-Channel disk arrays. Connecting to Mainframes,

Unix, and Windows servers these arrays outperformed all products from IBM,

EMC, Compaq etc. Trained approximately 500 Sun Microsystems personnel,

resulting in increased sales revenues for HDS and implementation contracts

for SUN. Wrote the Lightning 9900 Installation and Configuration course.

Created complex hands-on lab work for the hardware and software

configuration classes. Received HDS 'Hats-Off Award' for this highly

successful revenue generating training and development effort.

(Jun '01 - Dec '02, San Diego)

Convera Professional Services (Carlsbad) ( As a Professional Services

Consultant for the San Diego Union Tribune, provided onsite project

management and wrote custom PERL parsing programs to migrate legacy data

from a VAX/VMS system (non Y2K compliant) into an NT Cluster SQL database

containing millions of records. This created a searchable news archive

system, known as CAMS (Copley Asset Management System), containing decades

of news stories, and a custom web-based user interface. This dramatically

simplified and shortened research times for Tribune librarians and

reporters/writers. Further, CAMS is a 'RetrievalWare' search-engine based

intranet application I deployed to five Copley newspapers distributed

throughout the U.S. to manage, share and archive intellectual property

including stories, images, and graphics. Each site required customized PERL

scripts for unique source data, which was parsed into the local SQL

database on a Windows NT Clustered Server, then indexed by RetrievalWare to

make it searchable for the local site, later to be extended to remote

sites. I also developed custom PERL to extract captions from JPEG photos,

which was subsequently indexed to make images searchable. Many CAMS UI

features were later incorporated into the RetrievalWare Smart Search

interface.

(Feb '99 - Mar '01, San Diego)

Excalibur Technologies Educational Services (Carlsbad) ( As an

Instructor/Developer created courseware and delivered instructor led

training for RetrievalWare (sophisticated search software) and EFS

(document management). Delivered training to commercial and government

customers, VARs, partners, resellers, internal pre-sales & post-sales

support, ISG staff (implementation services group), and Customer Support.

Received Excalibur 'Professional Services Employee of the Year Award'.

Performed system installation, and maintenance for training machines (San

Diego & D.C.) using Windows Server, MS/SQL, MS/Office, Web server/browser,

LAN networking, and RetrievalWare/EFS products. Assisted management in

building a classroom-in-a-box using networked laptops used for onsite

training.

(Oct '96 - Jan '99, San Diego)

Legacy Experience (Los Angeles 1979 to 1996)

Held Instructor (AOS/VS, VMS, Clariion RAID storage) Programming (COBOL)

and Operations (Perkin-Elmer) positions in greater Los Angeles. Companies

include Data General (DG), Digital Equipment (DEC), and California

Minicomputer Systems (CMS). More detail available upon request.

Education

A.A. Degree, Orange Coast College, Costa Mesa CA

B.S. Degree, Human Relations and Organizational Behavior, University of San

Francisco.

Padi Open Water Scuba Diving Instructor, Phuket Thailand

Stuart D. Tompkins

4115 Mississippi St.

San Diego, CA, 92104

619-***-**** (home), 619-***-**** (cell), ******.********@*****.***

Tools Summary

Adobe RoboHelp (Authoring)

Adobe Acrobat (PDFs)

Adobe Framemaker (Authoring, DITA compliant)

Adobe Captivate (Session Capture)

MicroSoft Word 2003, 2007, 2010 (Authoring)

MicroSoft Powerpoint 2003, 2007, 2010 (Courseware, E-Learning)

MicroSoft Visio (Vector drawings/graphics)

MicroSoft Sharepoint (Content Management)

MicroSoft SQL (Database)

MicroSoft IIS (Web Server)

TechSmith SnagIT (Screen Capture)

TechSmith Camtasia (Session Capture)

FTP (Content Management)

Gnats (Change Requests, Bug Tracking)

Perl (Programming, data parsing)

Cobol (Programming, accounting applications)

Madcap Flare (Authoring, DITA compliant)

Madcap Mimic (Multimedia)

Madcap Capture (Multimedia)

Madcap Contributor (User Review)

Madcap Analyzer (Reporting)

Articulate Presenter (E-learning)

Articulate Engage (E-Learning)

Articulate Quizmaker (Testing/Surveys)

Articulate Video Encoder (Multimedia)

DTSearch (Configurable, fast, web-site search)

RetrievalWare (Enterprise high-end search)

ACCPAC (CRM)

Salesforce (CRM)

Talisma (Enterprise Chat)

PHP (Lightweight Chat).

Contact this candidate