Customer Service Medical

SUBHA LAKSHMI NARAYANA

* *********

ALISO VIEJO, CA 92656

OBJECTIVE

To obtain a challenging position, suitable to my extensive experience.

EXPERIENCE

NEW JERSEY STATE BOARD OF MEDICAL EXAMINERS - JULY 1990 - PRESENT

. Since year 2000, have been working with senior reviewers in

preparation of physicians license applications to be reviewed.

. As a junior reviewer, completed review of complicated files, (left

behind by a senior reviewer) and got the physicians licensed in a

timely manner.

. Interactively worked in preparation of agenda for credential

committee, which was held once a month and prepared the minutes to be

presented at the Board meeting.

. Supervised two other staff members, when intermediate supervisor was

absent... gave them task related jobs as instructed.

. Collected physician profile data to be incorporated with the

applicant's file through relevant site everyday.

. Reviewed and certified original documents for physicians file and was

responsible in returning them.

. Processed criminal history information.

. Since 1999 to 2000 worked as customer service specialist. Attended to

extensive phone calls, mailed license applications, helped applicants

with questions on licensing procedures, interpreted rules and

regulations, and dealt with consumer complaints. In addition, renewed

and activated Doctor's license.

. Wrote the manual for training new customer service staff and also

trained new staff. Later headed the customer service unit.

. Worked briefly with disciplinary section of the Board.

. Monitored acupuncture exams until the time it was offered by the New

Jersey Medical Board.

Since working for the New Jersey Medical Board, I have had extensive

contact with physicians, from the US and abroad, who apply for New Jersey

State license.

MERCER COUNTY COMMUNITY COLLEGE - MAY 1986- DECEMBER 1989

. Worked as a coordinator for counseling department. Greeted students,

helped them schedule relevant classes as per their course requirement.

Attended phone calls related to the college and counselors, prepared

files to be reviewed for scheduling. Acted as a liaison between

students and college counselors. Scheduled preliminary interviews for

students.

BLUE CROSS BLUE SHIELD - 1981

. As a coordinator of Benefits, was responsible to determine primary and

secondary liability on a claim and process them in a timely manner.

Had extensive contact with Doctor's office, Hospitals and diversified

clientele.

EDUCATION

CALCUTTA UNIVERSITY/ VIHARILAL COLLEGE OF SOCIAL SCIENCES/- Calcutta,

India.

. Worked towards Bachelor of Science degree for two years and prior to

that, attended one year to complete Pre-University Degree.

MERCER COUNTY COMMUNITY COLLEGE - New Jersey - USA

. Completed credit courses in Psychology, Education and Word Processing

and was working towards Associate Degree in Communications. In

addition, completed non-credit courses in Microsoft Word, Excel, Power

Point, Access. Also familiar with using Corel Word Perfect; have

created some simple graphics on Corel Paint.

EXTRA CURRICULAR ACTIVITIES

. Taught semi-classical dances occasionally. Been a guest at EBC Radio,

NJ and also on occasions on Bharatdarshan/Rutgers University radio;

played lead actor in two Tamil language plays and character roles in

two short films. Also acted in product commercials for Indian

television.

PERSONAL

. US citizen; speak Tamil, English, Telugu, Hindi, Malayalam, and

Bengali.

REFERENCES

. References provided upon request.

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