Quality Assurance Manager

NEETA LAL

Cell: 862-***-****

E-mail: *********@*****.***

SUMMARY

1. Highly motivated, result-oriented professional with demonstrated record of performing multiple task and projects simultaneously by ensuring optimum productivity and efficiency; committed to highest level of performance and client service management, Excellent Leadership skills with a strong team player attitude

2. 7+ years of experience in Business Analysis, Project Management and Quality Assurance activities spanning Insurance, Telecom and Semiconductor industry

3. Ability to understand both Business and Technology and hence the ability to communicate effectively with different audiences. In-depth understanding of business processes and deep domain expertise in Insurance industry

4. Business Analysis experience includes understanding business requirements, conducting requirements workshops, acting liaison between Business and Development teams, creating functional requirement documents, requirements management and change control management

5. QA Test manager responsibilities include Test Plan Creation, Test Management, Test Execution, Test automation, Test Coordination, Defect Analysis and Defect Management

6. Project Management experience include managing medium sized projects within QA team

7. Experience in performing functional, testing on insurance product platforms

8. Strong troubleshooting, analytical as well as problem solving skills

9. Outstanding communication and interpersonal skills with ability to develop and maintain strong client rapport. Productive working relationships with individuals at all levels with diverse backgrounds.

10. Extensive experience in managing offshore teams including vendor partner teams

11. ISTQB Certified Test Manager, Advanced Level

12. ISTQB Certified Tester, Foundation Level

13. Extensive knowledge and expertise in automated and manual testing

14. Experience in CMMI and Six Sigma Process Improvement

TECHNICAL ACUMEN

Platforms

Windows 7, Windows XP Professional, Unix

Tools

Rational Function Tester, Rational Performance Tester, Rational Quality Manager, Rational Clear Quest, Rational Clear Case, TestDirector, LoadRunner, TestPartner, QALoad, JIRA

Version Control Tool

Rational ClearCase

Methodologies

Agile – Scrum, Waterfall, CMMI, Six Sigma

Languages, Technologies,

Frameworks and Patterns

C++, Core Java, JSP, JavaScript, Servlet, SQL, Relational Database, XML, HTML, Swing, Log4j

Databases

Oracle 9i, Sybase, DB2

MS Office

Excel, Word, Power Point, MS Project

EDUCATION

Masters in Computer Science from New Jersey Institute of Technology with a GPA of 3.9/4.0.

EMPLOYMENT

Insurance ServiceS OFFICE, Inc. Jersey City, NJ March’06 – Present

Business Systems Analyst / Functional Test Lead

Responsibilities include:

1. Working closely with Business users to understand requirements and create use cases and acting as a liaison between Business users and development

2. Conduct and drive requirements gathering workshops

3. Managing all aspects of testing in Agile projects using a variety of testing techniques to debug software products through the use of systematic tests to develop, apply, and maintain quality standards for company products.

4. Developing, modifying and executing software test plans, analyzing and writing test standards and procedures, maintaining documentation of test results to assist in debugging of software, analyzing test results to ensure existing functionality, recommending corrective action and handling customer demos at the end of each sprint as required.

5. Creating automated test scripts for the purposes of regression testing in acceptance, performance, load and stress testing, verification in production, production monitoring and infrastructure changes and upgrades

6. Ensuring that all defects are addressed in the development life cycle to resolution

7. Played a lead role in developing functional testing automation framework using Java; created batch files to monitor these scripts and used log4j to generate and store RFT logs

8. Played a lead role in implementing RQM for test Management and integrated RQM with RFT, RPT, Clear Case and JIRA

9. Managing offshore test team

10. Designing and Maintaining QA web site on Intranet and Wiki

11. Training and mentoring team members as required

Telcordia Technologies, Piscataway, NJ Jan’04 – March’06

Software Quality Assurance Test Engineer

Responsibilities included:

1. Developing, applying and maintaining quality standards for company products, solutions, and processes

2. Formulating, tracking, and analyzing quantitative measures to manage company production of quality software

3. Developing and executing software strategies, test cases and test plans to ensure client satisfaction

4. Analyzing test results to ensure functionality, identify problems and recommend corrective action.

5. Designing and developing automation test scripts for new features and regression test plans using MYNAH automation test tool

6. Maintaining documentation of test results to assist in debugging and modification of software

7. Developing Release Content Letter to inform Customer Management what is being delivered; end user instruction and installation requirements.

8. Training clients on using and testing new software

9. Developing and maintaining the Web site for test metrics.

10. Creating scripts to extract reports for analysis purpose.

11. Administering the Web site to track software defects and report on product metrics.

12. Providing database support for updating the Web.

13. Trouble-shooting and enhancing Web functionality

14. Defect Analysis and Bug Management

NEW JERSEY Institute OF TECHNOLOGY, Newark, NJ 2003

Teaching Assistant for C++ programming Language

Responsibilities included:

1. Conducting lectures and practical classes to teach C++ programming to a class of 120 students

2. Assisting students in lab, help them debug the programs, evaluated assignments

3. Conducting exams and evaluated them

1. Reviewing and auditing student files (graduates, end of term, and transfers) for processing.

ITI Limited, Bangalore, India 1999-2002

Assistant Executive Engineer/Quality Analyst

Responsibilities included:

1. Collecting, measuring and analyzing data

2. Improving and controlling the process to minimize defects

3. Applying Statistical Process Control and Six Sigma at all stages of manufacturing to improve and maintain quality in VLSI production, exhaustive Process Control Monitors to guarantee performance,

4. Performing equipment tuning and calibration through trend charts

5. Responsible for process transfer, documentation, integration, qualification, simplification, and yield enhancement for 0.8um process technology.

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