Customer Service Part Time

Location:

Posted:

August 01, 2011

DIANE WILLIAMS

OBJECTIVE: Obtain position involving customer service

WORK HISTORY

October 1991-present: Iowa Realty Co.

Realtor®…Main responsibilities:

• Listen to buyers’ needs in order to assist them in a home search by in the following ways:

1) creating computer searches, 2) helping them hone in on their own wants/needs, 3) tour

select houses and assist the buyers in their evaluations

• Advise home sellers regarding pricing and marketing

• Prepare and present listing presentations, conduct homebuyer seminars

• Prepare documents for purchase transactions, review for completeness and accuracy

• Negotiate terms

• Copy, file, and submit all necessary documents

• Communicate with clients, lenders, appraisers, escrow companies via phone and e-mail

• Set expectations for entire process to ensure a pleasurable, smooth, on-time closing

November 2010-April 2011: Candlewood Suites (part time/temporary)

Front Desk Clerk…Main responsibilities:

• Greet guests at front desk reception area

• Use the computer to check guests in and out, post charges/payments, make reservations,

print bills and run audit reports (Opera system)

• Assist guests as needed: directions, restaurant suggestions, wake up calls, movie DVD

rental

December 2008-April 2009: H&R Block (part time/seasonal)

Tax Preparer (H&R Block)

• Interview clients to determine pertinent tax information

• Key information into computer in order to electronically file taxes

• Answer phones to schedule appointments, respond to caller tax questions

• Research tax items as needed

December 2005-January 2006: Target (part time/seasonal)

Guest Service Representative (Target)

• Cash handling of returns, exchanges and purchases

• Re-tagging of returned items

• General cash register operation

EDUCATION

B.A. Education, 1976, University of Northern Iowa, Cedar Falls, Iowa