Customer Service Manager

Amanda Meyer

*** ******** **

Ottawa, OH *****

************@****.***

Phone: 937-***-****

SUMMARY OF QUALIFICATIONS:

I'm talented in management roles with more than nine years of experience, with five years of

salaried retail management experience and currently am a restaurant general manager. By

nature I am a self-motivated, creative thinker that can make decisions spontaneously. I've

established a high level of respect with my employees by being a fair and consistent manager.

I've achieved the respect of my supervisors by having integrity and working hard to establish

high standards.

EXPERIENCE:

February 2010 Taco Bell Russells Point, OH

to Restaurant General Manager

Present

I am responsible for all aspects of the restaurant including but not limited to: ordering,

tracking and maintaining inventory levels; maintaining labor goals; sales forecasting; hiring

employees; accountability of employees including terminating; calculating and keeping

records of financial information.

Providing leadership in the development of all team members, team trainers and shift

managers.

October 1999 Wal-Mart Ludington, MI

to many

Present

In October of 1999 I started as cashier. I was promoted June of 2001 to customer service

manager, I was responsible for the customer service that our store provided through our

registers, the customer service desk and the layaway department. I supervised the associates

in those areas also. In late 2004 I was promoted to assistant manager. I was then transferred

to Holland, Michigan after my training. I was an assistant over different areas during the

fifteen months I was there. I had supervised health and beauty, cosmetics and the front-end.

I then was assigned to the bakery. I then transferred to Findlay, Ohio where I assisted in

opening a new store. I was responsible for different areas during my employment, 27

months, at that store also: consumables (pets, paper goods and chemicals, health and beauty

aides and cosmetics); grocery; the front-end; and overnight assistant. During the time I was

an assistant manager I was responsible for the general duties of manager: customer service;

helping cover areas when the other managers were not available; vendor assistance; cash

office assistance; counting deposits There were also more specific roles within my own

departments such as: assisting in the hiring of new associates; holding hourly supervisors

and associates accountable; performance evaluations of direct reports; maintaining

inventory levels and accuracy; product display. I then took an extended maternity leave in

which I returned as an apparel department manager in Urbana, Ohio. I left for the

opportunity to be a general manager.

EDUCATION:

1997 Ohio Hi-Point Career Center Bellefontaine, OH

Two year certificate Early Childhood Education

Two year vocational school during junior and senior year of high school. I worked as a

preschool teacher in a school to work program and an internship during my senior year.

1997 Waynesfield-Goshen High School Waynesfield, OH

diploma General education

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