Customer Service Sales

DULNIA V. JIMENEZ

*** * **.

Casselberry, Fl, ***07

786-***-**** / **********@*****.***

OBJECTIVES

Seeking for a position in the Administrative/Secretarial area that will enable me to use my strong organizational skills,

business experience and ability to work well with people. To obtain a position in which my dedication and enthusiasm can be

fully utilized for the total development of a well recognized and steady organization.

EDUCATION

BA in Literature & English Language, School of Foreign Languages, University of Havana. (1990)

PROFFESIONAL EXPERIENCE

Leon Medical Centers Inc., Miami, Florida

March to June 2011 Customer Service Representative

• In charge of customer service, high level of interaction with customers, giving direct assistance to their needs,

information about services and products offered, problems solving, office management.

Foreign Common Office UK, British Embassy, Havana, Cuba.

2008 2010 Administrative Assistant/Clerical Work.

• Provided assistance and services to diplomatic and local staff as well (Flights, travel and hotel booking

arrangements for staff and visitors). All work related to secretarial and clerical work. (typing, filing and sending

documents)

• Acted as Post buyer of goods and services under direct supervision of Consul & Management Officer.

EU European Commission Delegation, Havana, Cuba.

Bilingual Executive Secretary/Cooperation Programs Assistant

2003.2008

• Recording and updating database of contacts of diplomatic missions and Institutions linked to Non

Governmental Organizations (NGOs) and cooperation programs. All work related to secretarial and

clerical work

• Giving attention and support to scholarship holders benefited particularly by scholarships financed by

the European Union. Translation of documents related to education, social and aid programs.

BMW, Official Distributor to Cuba, Sunset Group Int, Co.

2001 2003 After Sales and Customer Services Representative, BMW market to Cuba.

• Personalised and digital attention to BMW customers including answering customer queries, problem solving and

providing detailed information creating confidence and satisfaction on BMW products.

• Assisting on the development of new company policies and procedures.

Mitsubishi Motors, Official Distributor to Cuba.

1999 2001 Sales Promotion &Public Relations Representative.

• All work related to sales promotion and public relations within the company to guarantee products’ sales

incensement. Working on sales reports, inventories, purchase orders.

•

1996 1999 Executive Secretary. Logistics translator and interpreter.

• All work related to secretarial and clerical work.

• Attention to Foreign Delegations and visitors coming for meetings, training courses, business plans and market

negotiations.

• Translation of documents as well as of commercial and technical catalogues.

University of Havana. Faculty of Foreign Languages.

1993 1995 English Language Professor.

• Teaching of English Language to professional students, Faculty of Foreign Lang. University of Havana.

SKILLS/ABILITIES/STRENGTHS

• Excellent organizational and communication skills including verbal, written, grammar and spelling communication

skills, with an eye for detail.

• Spanish Native Speaker /English BA degree/ French mid advanced.

• More than ten years of experience and interaction with diplomatic staff, domestic and international personalities from

different parts of the world.

• More than fifteen years of experience in customer service with great ability to provide the correct information and to

maintain the received information whether in person or on the phone.

Highly strong computer skills (Microsoft Word, Excel, Power Point, Access data base, Outlook Express, Prism,

•

others)

Excellent skills on Internet navigation and the use of telephone and telecommunication devices

•

(copying, hard copy and electronic file maintenance, appointment scheduling, event planning and travel

arrangements)

Excellent sense of team working.

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• Self starter person with a can do and a problem solving attitude. Enthusiastic and fast learner worker.

REFERENCES Available upon request.

Contact this candidate