Supervisor Fort Worth
Resume:
**** ***** ***** ** #****, FORT WORTH, TX *****
817-***-**** • ****************@*****.***
DianaValenciano
OBJECTIVE
To obtain an independent contract or employment in the Oil & Gas industry. I am self motivated and work
well in a crew/team environment. I am a highly organized hands on person who possesses excellent
leadership and management skills as well as excellent verbal and written skills.
EDUCATION
2009 Present Tarrant County College Fort Worth, TX
Currently enrolled, taking basic courses online.
WORK OF EXPERIENCE
01/2010 05/2011 Dale Property Services, LLC. Fort Worth, TX
Landman/Title Agent
(Barnett Shale) Running title, creating run sheets, determining mineral interests,
surface/mineral ownership reports, negotiating contracts, Title plant research,
Preparation of Oil and Gas Leases, Processing Leases, Preparing drafts and checks,
Maintaining databases of Lease records, Negotiating with hold out groups,
Negotiating royalty/surface owner issues, Assisted in holding meetings in Spanish to
various neighborhood associations due to the large Hispanic community in the
subdivisions located within the area of interest.
01/2009 12/2009 Countrywide/Bank of America Fort Worth, TX
Full time Mortgage Loan Counselor
Handle Spanish/English Inbound and Outbound calls.
Provide a resolution to a Homeowners delinquency by taking a payment, setting them
up on a Repayment Plan, or qualifying them for a Modification.
Provide debt counseling options
Update Income and Expense worksheet with customer for possible assistance.
Handle Foreclosure Sale date Postponements/Follow up with Attorneys
Certified Phone trainer; Provide coaching to my peers by sitting with them and
advising them of areas of improvement.
Top Performer 06/09 09/09
05/2007 08/2008 Triad Financial North Richland Hills, TX
Full time Loan Servicing Representative II
Serviced and managed over 200 accounts a day.
Analyzed accounts to suggest possible solutions to customers, resolving
delinquencies.
Handled Inbound Spanish and English calls
Arranged and submitted loan payments using Western Union Speedpay,
submitted payment deferrals via telephone, submitted due date changes.
Skip searched accounts to locate customers using Money Gram and
Sent out weekly emails with forecasted goals for the team.
Assisted Supervisor with sending out team scorecard, and daily
percentages.
Demonstrated an understanding of company policies to better assist
customers, with limited supervisor assistance.
LANGUAGES/SKILLS
Fluent in Spanish
Microsoft Office
Windows
Business References:
Starr Craft – Team Leader/Area Landman
Josh McAlpine Landman
Orlando Fernandez Landman
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