Active Directory Sql Server

Manolo Vieyra

***** ********** **** * ***# * * * 3 • Dallas, TX 75229 • 469-***-**** • *************@*******.***

Information Systems Specialist

Detail-oriented, highly motivated information systems technician with 4 years of experience troubleshooting,

repairing, and performing preventative maintenance of Windows PCs/Servers, ClearCuble blades and laptops.

Able to interact easily with co-workers of diverse backgrounds, cultures, professional and technical levels

Technology Summary

Operating Systems: Windows 7, Windows Vista, Windows XP Professional,

Windows 2000,Windows Server 2008/ 2003/2000, Linux

Networking: TCP/IP, DHCP, DNS, VPN, FTP, WAN, LAN, WAP

Applications: Office Suite 2000/2003/2007 Pro, Visio, Project,

WhatsUpGold, Live Meeting, SharePoint, FrontPage

98/2000/2003, Active Directory, Exchange Server

2003/2007, Windows RDP, PC Anywhere, LogMeIn,

DameWare, RealVNC, Remedy, Symantec Ghost, Acronis

Hardware: Servers (Dell Power Edge, IBM x Series Blades, HP,

Clearcube Blades), HP/DLT Tape Drives, Switches, Hubs,

Cat 5/5e/6 Cabling, Dell Laptops and Desktops,

Blackberry Phones, HP/Dell/Lanier Printers

Databases: Microsoft SQL Server 2007, MySQL

Professional Experience

Information Systems Specialist 2007 - Present

Cowell Corp, DFW Airport, TX

• Perform hardware repairs and upgrades on Dell, HP and ClearCube systems. Create master

images using Acronis and Ghost.

• Responsible for maintaining accurate inventory of all IT equipment using Remedy. Arrange

warranty repair with vendors. Carry out weekly and monthly preventive maintenance on all deployed

IT equipment

• Conduct setups, moves, and changes of user workstations. Install and configure Windows

XP/Vista /7 operating systems. Active Directory management – add/delete users, groups, computer

accounts, password resets, group policy. Install custom and third party applications. Deploy and

maintain local/network printers.

• Assist network administrators with windows server administrative duties and application

monitoring

• Utilize software utilities (Ping, Tracert, ARP, DNS lookup, etc.) and hardware tools (toner, cable

tester) to troubleshoot and resolve LAN/WAN connectivity issues. Install Cisco routers/ switches

and Perle terminal servers. Experience with patch panel management and structure cabling.

• Take ownership of trouble tickets issued by service desk via Blackberry and ensure that tickets

are resolved and closed within Service Level Agreement specifications.

• Provide training to non-technical users in the use of various software applications and hardware.

Train and assist new level 1 technicians

Education & Certifications

A+, Network+, MCTS

Credit courses and training taken at Devry University, Irving, TX

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