Customer Service Sales

?Monica M. SOLIS ?

**** ********** ***. ***.*, Whittier, California 90602

Telephone: 909-***-**** / Email: **********@*****.***

Professional Profile

A seasoned professional and effectual leader with a proven ability to

exceed sales quotas. Strive to exceed customer/ employer expectations by

delivering second-to-none service & sales. Maintain customer centricity in

all initiatives and interactions, always putting the customer first.

Career Snapshot

. Cal State Fullerton-Bachelor of Arts in Art History

. Twelve years of commended performance in key customer service, support

roles and sales.

. Expert in customer care/communications, problem solving, relationship

building and user training and support.

. Provide employees with tools to maintain and increase service levels

to both internal and external customers.

. Work closely with other departments to promote sales contests, clarify

information, and distribute reports.

. Gather, analyze, and report daily/weekly/monthly sales and service

statistics.

Key Skills

World-Class Customer Service Call Center Operations

Troubleshooting/ Problem Solving Technical/User Support

Up-Selling/Sales Support Complaint Handling

Customer Order Fulfillment Reports & Documentation

Passion for gaining personal relationships Powerful but gentle closing

with clients abilities

Work Experience

Ashley Furniture, Fountain Valley, California/ Customer Service /2011-

Present

Assist customers on the phone and in-person tracking orders and

rescheduling deliveries. Cleaning reports and balancing at the end of the

day-balance register, credit card machine, sending reports to corp. office.

Macys, Montclair, California / Pricing / 2008 - 2009

Responsible for changing pricing on apparel (men's and young boys

department) for upcoming sales (temporary and seasonal) Took part in

inventory

Nestle, Mira Loma, California / Office clerk / 2005 - 2006

Performed a combination of duties including answering telephones,

typing/word processing, office machine operation and filing. Data entry,

assist clients with questions or concerns and solved any problems that

arised. Did inventory check on pallets used in warehouse.

Curtiss Wright / Enertech, Brea, California / Customer Service / Document

Control / 1998 - 2003

Essential duties and responsibilities included providing general office

support to various departments which encompassed filling, ordering office

supplies (online), scanning documents, copying, sorting mail and answering

phones. Served as a liaison to the sales team. Made sure the packages were

on the truck ready for delivery. Assembled presentation packages and

duplicated plans for engineers.

Hotchkis & Wiley Investments, Los Angeles, California / Operations / 1990 -

1995

Audited up to thirty accounts (i.e. United Airlines & McDonalds). Performed

weekly accounting, reconciliation and reporting. Resolution of operational

issues to ensure timely reporting. Coordinated preparation and accuracy of

all reports. Completed special projects as requested.

Century Federal S&L, City of Industry, California / Assistant Manager /

1980 - 1989

Supported the Manager in developing the bank's business plan based on local

insights and commercial acumen and ensured the branch was fully equipped to

reach its goal. Was an inspirational leader in providing clear direction,

coaching and support to eight tellers. Provided excellent customer service

to clientele.

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