Administrative Assistant Customer Service
Resume:
NANCY K. BOYD
Doylestown, PA 18902 E-mail
*********@***.***
SUMMARY
High-energy Receptionist/Administrative Assistant with excellent written
and oral communicational skills. Support Staff Professional with
experience in the Insurance, Retail, Brokerage and Education Industries.
Excellent customer service, organizational and problem solving skills.
Accustomed to supporting Senior Management. Demonstrated ability to manage
staff and achieve departmental goals. Able to multi-task and coordinate a
myriad of activities effectively.
PROFESSIONAL EXPERIENCE
Archdiocese of Philadelphia, Philadelphia, PA 2006-
Present
Receptionist/Administrative Assistant
Provides "first contact" for visitors, school administrators,
parents/guardians through telephone and in person dialogues. Provides
administrative support for office administrators within the Office of
Catholic Education department.
. Handles multi-line telephone system as receptionist in the Office of
Catholic Education.
. Greets visitors to the office in an efficient and courteous manner.
. Provides clerical and administrative supportive for all departments
within the Office of Catholic Education, using Microsoft Excel and
Microsoft Word.
. Data Entry of Act 48 Credit Hours for teachers within the Archdiocese
of Philadelphia into the Pennsylvania Department of Education Web
Site.
. Performs job duties with the utmost professionalism and
confidentiality.
The Mack Group, Boca Raton, FL
2005-2006
Receptionist/Administrative Assistant
Reports directly to the COO and interfaces with Principals on a daily basis
regarding operational activities. Company ranked seventh among largest
growing Insurance (Property/Casualty) businesses in South Florida with
staff of 50 in the Boca Raton location.
. Answers and monitors up to 25 incoming lines on a daily basis.
Utilizing excellent customer service techniques.
. Interfaces with Producers, Account Representatives and Executive Team.
Monitors all Producers day to day appointments as well as management
schedules.
. Successfully screens and prioritizes all management calls and
schedules.
. Designated Coordinator for all interviews and the use of the
conference room.
. Manages all mail, incoming faxes, DHL, FED EX and UPS. Ensures timely
delivery to appropriate individuals and /or departments.
. Recognized for organizational, communication and problem solving
skills. Able to multi-task.
. Proficient in the use of Microsoft Office
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American Collectors Insurance Company, Cherry Hill, NJ
2002-2004
Administrative Assistant/Receptionist
Support for 80 staff members for Customer Service, Underwriting and US Army
Automobile (USAA) Departments. Reported to the Manager of the Underwriting
Department.
. Adept at screening all management calls.
. Interfaced with customers to answer questions and directed them to the
appropriate personnel for follow-up.
. Supported all departments with reports, insurance binders,
cancellations, re-instatements and identification cards. Scheduled all
interviews and conference room usage.
. Familiar with DHL, FED-EX and UPS processes.
Central Record Publishing, Medford, NJ
2002
Administrative Assistant/Receptionist
Successfully operated a multi-line switchboard and maintained "front" desk
activities.
. Responsible for scheduling all appointments for the Editor, Office
Manager and staff.
. Assisted the Production Department with proofreading legal notices and
display ads.
. Supported sales; recruiting new customers as well as existing clients.
. Interfaced with the Office Manager on three newspaper publications.
Also, supported the Editorial Staff.
. Prepared monthly billing statements and subscription renewals.
Nikki's Nail and Spa Salon, Marlton, NJ
1996-2002
Day Manager
One of two Managers servicing an upscale salon and family owned business.
Managed ten nail technicians and four hairstylists.
. Coordinated all appointments for a client base of approximately
125customers on a weekly basis.
. Monitored inventory and maintained appropriate stock levels.
. Responsible for all cash transactions.
Evesham Twp School District, Rice Elementary School, Marlton, NJ 1989-
1996
Clerical Support/Aide
Provided part-time administrative support to the Main Office, Nurse's
Office and the Library.
. Responsible for answering telephones, copying and distributing
educational materials. Excellent computer applications.
. Assisted teaching staff when necessary.
. Successfully served as liaison between school and parents.
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W. H. Newbold's & Son, Inc., Philadelphia, PA
1978-1986
Licensed Broker/Executive Secretary
Apprenticed as Bond Liaison/Trader. Promoted to Municipal Sales Liaison.
. Achieved Series 7 and 63 Licensure.
. Positioned on a trading desk with responsibilities for filling Account
Executive's bond orders.
. Assisted in putting scales together to bid on new municipal bond
issues.
EDUCATION
Saint Maria Goretti High School
Philadelphia, PA
Continuing Education: Microsoft Word and Office: Beginner and Intermediate
Courses
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