Project Customer Service

Stella D. Royce/Project Coordinator

843-***-**** 1440 Water Oak Cut Mt Pleasant SC 29466

*******@*******.***

SUMMARY OF QUALIFICATIONS

Project Management Support

• Project Coordinator for mid to high-volume nation-wide construction company

• Documented and managed communications between developers, builders, owners and attorneys,

superintendent and subcontractors.

• Liaison between owner, attorney, corporate office and builder regarding closing schedules, documents and

budgets.

• Management of multiple construction projects in various stages of completion including construction

project management support, contracts administration, material procurement and scheduling.

• Preparation of construction log books containing information on each project from permitting, contract

administration, selection, certificate of occupancy and warranty.

• Extensive documentation for management reports involving open contracts, subcontractor insurance, site

utilities and purchasing.

• AR/AP tracking, updating and reporting

• ADP Payroll

Software

• MICROSOFT OFFICE SUITE (2003, 2007 & 2010) to include Word, Excel, Access, Publisher, Visio and Project

• QUEST ESTIMATING 7.1

• TIMBERLINE (SAGE 9.5)

• QUICKBOOKS 2007

EMPLOYMENT HISTORY

HJB Construction, Inc. – Project Coordinator April 2008 – Present

Commercial Construction Project Coordination.

• Weekly Management Status Reports involving subcontractor insurance, change orders and job status

• Open/pending subcontract tracking

• Subcontractor qualification – insurance and references

• Job purchase order summary reporting

• Site utilities to client change over includes multi-municipalities

• Client/Architect/Subcontract transmittals

• Subcontractor submittals

• Job Reporting – to include job costing, subcontracts and subcontractor status

• Client meeting & communications

Project Set-up (Municipal Specific)

• Data into Timberline and Excel Reports

• Site utilities, facilities, trailer and dumpster coordination and delivery

• Superintendent binder, safety equipment, state labor posters, first aid kit and corporate advertising

Day-to-day Project maintenance and troubleshooting

• Accounts Receivable / Accounts Payable

• Weekly Check Runs – vendor payments and overhead

• Management reports – job cost

• Purchase Orders, material delivery, running P.O. for rentals and labor

• New subcontracts – vendor set-up, reference check, insurance verification

• Submittals and transmittals to engineers and corporate clients

Stella Royce Resume 843-***-**** pg.1

• Invoice approval and job cost tracking by subcontract, purchase orders, subcontractor change orders and

client change orders

• Subcontractor lien waiver and notice to owner management

• Payment applications to client and vendors

• Job close-out – vendor information,

• Bi-weekly Payroll

ABBA Contracting, Inc. – Project Coordinator / Estimating Coordinator April 2006 – April 2008

Commercial construction project coordination and estimating. Coordination of contracts and paperwork relating to

commercial construction projects. Client contact and client relations. Project schedule creation and follow-up. I was

promoted to construction estimating and continued in that capacity.

• Creation of project binders and client close-out books procedures

• Contract and subcontract preparation and maintenance

• Material procurement

• Vendor paperwork and schedule coordination

• Client customer service and final client file preparation

• Estimating coordination and construction file preparation

• Prepare estimates in Quest Solutions

East West Partners - Client Liaison August 2002 – October 2005

Great Beach Vacations - Marketing Analyst

I was originally hired as a Marketing Analyst to assist the Vice President and Marketing Coordinator with

spreadsheet information and analysis. Was promoted to Marketing Manager and continued in current capacity with

two employees in Direct Mail department to manage until March 2003. I was promoted to Client Liaison and

transferred to the downtown project working directly for the developer as Client Liaison for large-scale construction

project managing high-end client, builder, attorney and developer relations.

• Researched and wrote complete job description for on-site concierge

• Developed process flows to track and implement procedures in direct mail department.

• Create and manage direct mail schedule

• Strategic Calendar for multiple large scale projects

• Budgeting

• Design & Printing of client newsletter

• Results Analysis through coded advertising tracked lead generation, quantity and booked results

Microwave Data Systems Logistics Coordinator - Technical Services Department

Aug 2000- May 2002

My responsibilities at Microwave Data Systems included the implementation and management of customer training

sessions throughout the United States and Eastern Europe for the Technical Services Department.

• Created and maintained department budget that is submitted to management on a monthly basis. The

budget involved tracking of all revenue and expenses Technical Services Department.

• Developed and implemented the Technical Services marketing plan used to increase bottom-line numbers

for customer training and new customer development.

• Created process flows documenting the Logistics Coordinator position

• Managed all paperwork that involves Technical Services and Training

Eastman Kodak Company (Temporary Assignment) Sept 1999 – January 2000

Developed process flow charts for the TCO (Total Cost of Ownership) Team at Eastman Kodak Company.

This assignment required extensive computer skills using Visio Professional to develop process flow charts. The

scenario flow charts were developed to track 24 different scenarios involving the deployment of 20,000 new

desktop computers into the Eastman Kodak work environment.

This position required me to meet with engineers in groups, and individual teams. I would discuss how the

scenarios they developed related to how Kodak performed tasks in different business units. I was then required to

put these scenarios into flow chart form from meeting notes and discussions to be used at the new Kodak Help

Desk

Stella Royce Resume 843-***-**** pg.2

EDUCATION

Trident Technical College South Carolina Property Manager Certification April 2003

State of South Carolina Commercial Contractor - Interior Renovations

Business Management and Law for Commercial Contractors

Notary

Stella Royce Resume 843-***-**** pg.3

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