Customer Service Manager

Holly Prochaska

***** * ******** **. ( Surprise, Az ( Cell: 608-***-**** ( Email:

************@*****.***

Talents

Customer Service Expert ( MS Office "Power User"/Mac Proficient ( Adept

Written/Verbal Communicator( Highly Professional( Fast Learner ( Gives

110% all the time, every time.

Key Skills

OFFICE MANAGEMENT ( FRONT DESK RECEPTION ( CUSTOMER SERVICE (

SKILLS: FILING DATABASE & RECORDS MANAGEMENT ( EXECUTIVE &

ADMINISTRATIVE SUPPORT ( REPORTS & SPREADSHEETS (

COMPLAINT HANDLING ( DATA ENTRY (55 WPM)

COMPUTER WORD ( EXCEL ( POWERPOINT ( ACCESS (MACINTOSH ( OUTLOOK (

SKILLS: WINDOWS VISTA/XP/2000(HTML/CSS BASIC KNOWLEDGE

PROFESSIONAL EXPERIENCE

MUNZ CORP (MADISON,WI) ( LEASING CONSULTANT, 2/10 TO 10/10

. Completes lease form or agreement and collects rental deposit for 250+

units.

. Responsible for insuring the "model" apartments and target apartments

are ready for show;

responsible for maintaining work areas and office in clean and orderly

manner; need to have an

awareness of the "curb appeal" of the property.

. Thorough knowledge of lease terms, specifications and all community

policies.

. Knowledgeable of required telephone and sales techniques.

. Knowledgeable of current market conditions.

. Fully informed of current rental rates, sizes, locations and all

amenities of property.

. Developed full knowledge of application information required, screening

processes and policies

regarding rentals.

. Responsible to play an active role in the renewal process.

. Responsible for proper maintenance of all resident and property files.

. Efficient and timely processing of all required administrative forms,

reports and related

information.

. Responsible for reporting unusual or extraordinary circumstances

regarding the property or

residents.

. Courteous, efficient handling of resident requests and complaints.

. Responsible for maintaining a professional appearance and attitude at

all times.

The Dog Haus (Madison,Wi) ( Manager, 1/06 to 12/09

. Worked directly with the owner on success of the daycare

. Helped relocate entire daycare after a fire took the building out of

workable condition

. Website layout development, photography, event planning, scheduling

meetings and booking events

. Handling daily phone calls, emails, money issues, appointment settings,

and project management of customers

. Worked long hours, some days 545am to 6pm then back from 8pm-930pm &

weekends.

. Was fully dedicated to the growth and expansion of the daycare

. Total management when the owner was gone. Maintained positive work

environment

. Went above and beyond in all aspects, worked many hours off the clock,

after hours, weekends and weeknights, put my own money into the business to

help it succeed.

. Obtained local news Tv spots for advertising for the daycare to help

customer count

AeroTek/Addeko ( Temp, 11/03 to 2/06

. Temp agent that traveled from location to location

. Easily adapted to changing work environments

. Worked for such companies such as TDS Telecom (CSS coding development

for 9-1-1 system in NYC), CAT Construction (Technical repair over the

phone, High volume), Mortgage IT (Finding flaws in bought out mortgages and

correcting them), and Stark Realtors (Realtor book layouts and research)

. Handling working short, fast pace, ever changing work environments

Education

AXIA UNIVERSITY OF PHOENIX (PHOENIX, AZ)

Almost completed Associates Degree-Psychology

(Full time online student)

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