Customer Service Quality Assurance

Cheryl Chevalier

Home: 909-***-****

Cell: 909-***-****

PO BOX 2307

RIALTO, CA 92376

To secure a high-impact position requiring creative and

Objective

innovative approaches to problem solving, strategy

development and fulfillment of business goals.

06-03 - Present Landstar Transportation Fontana, CA

Experience

• Dispatcher / Operations

• Heavy customer contact

• Rate Quotes / Bids

• LTL, TL, OD, Haz and A&E freight.

• Dispatching on Container Freight, break bulk

OD, Air, Vessel and Refrigerated good.

• Assisting drivers for Port registration

• Prioritizing loads

• EDI, Leads, AS400 and DM Knowledge

• Assisting with obtaining Permits for OD loads.

• Setting up Sales Meeting with Customers

• Assisted in training new Customer Service

• Credit inquiry and billing

• Obtaining a very strong Driver and Customer

Data base.

• Import / Export, DOT and 3PL knowledge.

12-01 - 06-03 Eagle Intermodal San Bernardino, CA

• Customer Service / Coordinator

• Contracted Assignment

• Assisted Scheduler with outbound scheduling.

• Maintained a daily log of inbound / outbound

Containers & Trailers

• Excellent communication skills.

• Tracking / Tracing

• Credit and Billing inquiry.

• Notifying Ccustomers’ of damage or Theft.

• Prioritizing shipment (hot loads) on Trains.

• Heavy Customer Service.

• Dispatching.

• Coordinator.

• Data Entry.

04-97 - 12-01 Allstate Insurance Company Diamond Bar, CA

• Quality Assurance / Customer Service

• Customer Service and supervisory responsibilities.

• Q.A, Supervisor and Trainer.

• Call Center setting

• Insurance quotes, payments and Changes

To Policies

• Setting up Claims.

• Help Desk.

• Supervised a staff of 30 individuals.

• Implemented training course for new recruits

• Speeding profitability.

07-95 - 03-97 Staffing Agencies Ontario, CA

• Customer Service Representative

• Scheduler working with Traffic Department.

• Coordinating with shipping and receiving.

• Resolve invoice discrepancies on billed shipment.

• Processing orders EDI system.

• Quality Control assistance

• Worked as the Lead Customer Service Dock Clerk.

• Lead Customer Service Clerk.

• Handled problems at the lowest possible level.

• Dispatching local trucks.

• Traffic desk / Shipping / Receiving

04-85 - 7-95 United States Army Ft. Lewis, WA

10 years of increasing responsibilities in the U. S. Army.

• Finance.

• Supply Sergeant.

• Staff Sergeant.

Presently Cal State University San Bernardino

Education San Bernardino, CA.

Anticipating graduation date of June 2013

G.P.A. 3.8

References Available upon request.

Contact this candidate