Human Resources Management

Thom Rossi

**** **** ****** **** 610-***-****

Ardmore, PA 19003 ***********@*****.***

SUMMARY

Experienced, award-winning Human Resources professional with a strong

background in Health Care and Academics. Innovative problem solver.

Results oriented with excellent interpersonal skills. Strategic business

partner with expertise in developing and aligning HR systems to exceed

business goals. Proven success in creating and encouraging high performance

organizational cultures and with a strong emphasis on total quality.

Key areas of expertise include:

Performance Management Policy Development &

Administration

Recruitment & Retention Mentoring & Coaching

Employee Relations Total Quality Initiatives

Compensation & Benefits Community Relations

PROFESSIONAL EXPERIENCE

MaCtSca.LLC, Glen Mills, Pa.

Consultant in Human Resources (2009 - present)

Provide HR consultative services in a variety of areas including

Recruitment and Retention, Compensation and Benefits, Leadership

Development, Policy and Procedure Development, Employee Relations, etc.

Continuum Health Alliance, LLC, Marlton, N.J.

A management services company with 1600 employees in 2 states

Director, Human Resources (2008 - 2009)

Established the Human Resources function for the company. This involved

planning, developing and implementing all necessary activities and

programs to achieve corporate objectives. Developed HR Policies and

Procedures for various geographic regions. Instituted Leadership

Development, New Employee Orientation, etc. Reviewed and revised the

Benefits package.

RIDDLE HEALTH SYSTEM, Media, PA

A medium-sized community hospital located in suburban Philadelphia with

2,000 employees.

Director of Human Resources and Pension Plan Administrator (2003 - 2007)

Director of Human Resources (1985 - 2003)

Directed Human Resource functions for approximately 2,000 employees. Major

accomplishments include:

Performance Management

. Developed, implemented and administered a behaviorally-based performance

management process across the entire health system which included

developmental, goal oriented and incentive aspects. Trained managers in

the proper use of the system and conducted meetings with employees to

communicate the changes.

. Designed and implemented employee and leadership standards for new

performance management system.

. Served as "Champion" of all "Journey to Excellence" (a Total Quality

Initiative) activities with responsibilities for performance management,

leadership development, training and development, rewards and

recognition, and staffing.

Recruitment and Retention

. Reduced turnover from18% to 12% through a variety of implemented programs

i.e. leadership development, improved selection process for new hires,

onboarding, etc.

. Organized hospital portion of Allied Health Program with Chichester

Senior High School and Delaware County Community College. This was

expanded to include Penncrest High School. Effort raised awareness of

Riddle in the community and stimulated interest in health care careers.

It also served as a basis for recruiting staff.

. Created scholarship programs to encourage employees and external recruits

to explore careers in laboratories.

Employee Relations

. Reduced exposure to lawsuits and investigations through the development

and implementation of an HR Policy and Procedure Manual and Employee

Handbook. This was created for the hospital, a 400-unit retirement

center and a Substance Abuse Center.

. Maintained low levels of EEOC claims through proactive employee relations

tactics and vigilance in addressing issues.

. Coached managers regularly on how to address and mitigate employee

relations issues.

. Educated department managers on new programs to improve employee

relations and performance.

. Successfully deployed comprehensive strategies that resulted in the

hospital remaining union-free after two significant periods of union

interest.

Compensation and Benefits

. Developed and implemented a multi-tiered wage and benefit program for

various entities of the health system to maintain competitiveness, reduce

turnover and control costs.

. Saved $200K per year in FMLA costs by improving manager awareness and

tracking of FMLA submissions.

. Achieved significant cost savings (millions of dollars) and improved

employee satisfaction by completing a review and modification of the

employee benefits package.

Other

. Improved operational efficiencies by partnering with Delaware County

Community College to introduce Total Quality Improvement into the

organization.

. Raised money for cancer research and participated in many outside

community events on behalf of Riddle.

MOSS REHABILITATION HOSPITAL, Philadelphia, PA

1981 - 1985

Personnel Director - founded the department

METHODIST HOSPITAL, Philadelphia, PA

1978 - 1981

Director Employee Relations

TEACHING EXPERIENCE

PENNSYLVANIA STATE UNIVERSITY, Delaware County Campus, Lima, PA 1986 -

1989

Adjunct Faculty

Taught Human Resources and General Management courses in the evening

division.

EDUCATION

BA - Psychology, La Salle University, Philadelphia, PA

Masters Level Coursework - Temple University and Widener University,

Philadelphia, PA

PROFESSIONAL AFFILIATIONS

. Society of Human Resources Management (SHRM)

. American Society for Health Care Human Resource Administration--Region

II. Board representative - 2 terms.

. Host City Chairman - 1992 ASHHRA International

Conference (1,000+ attendees)

. Member ASHHRA Professional Development Committee

(1991/1992 and 1992/1993)

. Society of Human Resources Professionals of the

Hospital Association of Pennsylvania (Former

President)

. Philadelphia and Suburban Philadelphia Hospital

Human Resources Association (Past President 3

times)

. Delaware Valley Hospital Compensation Society

. CADES formerly Cerebral Palsy Association of

Delaware County (Past President)

. Nursing Spectrum Magazine (former Advisory Board

Member)

. New Choices (Advisory Board Member)

AWARDS

. Recipient of ASHHRA's National Mentorship Award

. Recipient of SHHRPP's Human Resources Professional

of the Year Award.

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