Customer Service Years Experience

Lori D. York Cook

**** ***** ******* **

Burleson, Texas 76082

817-***-****

abg28n@r.postjobfree.com

Objective

To work in a Position where I can utilize the skills I have, as well as

continuously add to them by learning more. I have excellent organization

and communication skills. I also have the ability to work with all types

of people as well, I have excellent customer service skills. I also have

excellent Computer skills.

Qualifications

ACCUMULATED 11 YEARS IN THE AND TITLE INDUSTRY, MORTGAGE, CUSTOMER

SERVICE

COMPUTER SKILLS: Microsoft Excel, Microsoft Word

TYPING SKILLS: 60+ Word Per Minute

FORECLOSURE: 7 Years Experience

BANKRUPTCY: 7 Years Experience

Maintaining high standards of quality work and taking pride in a job well

done

Meeting daily productivity objectives

Working independently or as a team contributor

Proofing material, reviewing discrepancies and responding accordingly

Adapting to changing situations and restructuring tasks and priorities as

changes occur within the business and organization

Displaying a sense of urgency while maintaining quality and productivity

goals

Filing, keeping records, and preparing and delivering faxes, mail, e-mails,

and reports as needed

Maintaining a high level of commitment to achieve goals

Demonstrating effective time management skills

1999-2000 Latan Travel School- Arlington, Texas

1992-1994 TCJC Junior College, Fort Worth, Texas

1985-1988 Coleman, Texas-/High School Graduate

Relevant Experience

Recon trust- February 2011-July 2011

. Reviewed TSR/TSL

. Audit Reviews before Sale

. Loaded Documents

. States involved CA, OR, VA

. Customer Service

. Bankruptcy Issues

Providence Title, April 2010- August 2010

. SR. Title examination

. Abstracting files/Title Examination

. Order entry-Input around 30-40 orders daily

. Bring to date existing files

. Customer Service-Answer questions in full detail to the

closing team, Including Documents

LSI Title, Inc. ( Fidelity), Jun. 2007- April 2010

. SR. Title examination

. Abstracting files/Title Examination. Foreclosures, Bankruptcy,

Tax Liens

. Order entry-Input around 80-100 orders daily

. Bring to date existing files

. Customer Service-Answered emails and phone calls to the

Attorney's due to the Title Report in full detail.

North American Title Company, Aug. 2006- Jan. 2007

. Title Examination

. Abstracting files

. Order entry-Input around 30 orders daily

. Bring to date existing files

. Customer Service-Answered emails and phone calls on any

request to assist to get the deals closed.

Alamo Title Co.-Fort Worth, Texas Merged with Fidelity Title April 1999

-Aug. 2006

. Title Examination

Sending all Out of County orders for Title Work -Input 500 orders daily

Checking for Status on File

Inputting all Title Work in the System- Getting All Supporting Documents, T-

00 and Invoice. I was sole responsible for Chicago Title and Alamo Title

Co. All Out of County Files. Customer Service Request

. Customer Service-Answered Emails or phone calls on the Title Work

References Available Upon Request

Contact this candidate