Project Manager Quality Assurance

Deepinder khurana

**** ***** ***** *** *******, TX 78255 Phone: 210-***-**** ********@******.***

Sr. SYSTEMS ANALYST – HEALTHCARE SECTOR

Proficient technology professional experienced in maintaining and enhancing enterprise applications. Expert in gathering, analyzing and defining business and functional requirements;; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for CRM and other applications. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, and workplace productivity.

Expertise Highlights

1. Systems Administration

2. Strategic Technology Planning

3. Data/Business/Systems Analysis

4. Data Flow & Process Mapping

5. SQL Queries & Data Modeling

1. Database Design

2. Major Application Implementations

3. CRM Architecture

4. Testing/Scripting/Documentation

5. Technical Writing (Manuals/System Specs)

Professional Experience

WellMed Medical management

2009 to Present

Sr. Systems Analyst

2011 to Present

Systems Analyst

2009 - 2011

Advanced to senior systems analyst role to administer application users and data, conduct training and drive use, and create and manage ad hoc reports and executive dashboards. Added value to the application, responsible for managing small and large scale customizations, development and integration projects, and process improvements from beginning to end.

Key Responsibilities:

1. Managed administration tasks such as creating accounts and profiles, defining data alignments, maintaining drop-down list values, etc.

2. Maintained and created workflows

3. Interpreted and documented complex requirements from the business user community

4. Analyzed current processes, suggested improvements and participated in design and programming of new functionality within the application

5. Partnered with the Business Analysts and/or Project Manager to manage the overall design processes

6. Developed and ensured that technical milestones set forth in the project plan are achievable and met

7. Constantly monitored the process of software configuration/development/testing to assure a quality deliverable with minimal defects

8. Prepared design documentation that reflected the technical integrity and overall robustness of the design

9. Researched technical research requests and other issues raised throughout all phases of client projects

10. Aggressively identified, managed, and escalated changes to project scope. Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, process and bottlenecks); developed functional specifications for IT group.

11. Automated previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

avosys – san antonio, tx

2007 to 2009

Business Analyst

Provided object-oriented analysis/design, coding and testing of company’s proprietary hospital management software application. Defined, wrote and managed requirements for a major section of this application.

Key Responsibilities:

1. Worked with project manager, two developers, and health center project sponsor to ensure application designs met their business requirements.

2. Created scope and task specifications.

3. Assembled sample data set synchronized from main database.

4. Performed data and trend analysis.

5. Performed quality assurance tests for interface design enhancements and data set results from new queries and reports.

6. Communicated effectively, both verbally and in writing, to both technical and non-technical team members.

7. Conducted end user beta demonstrations and training on application using online collaboration tools (LiveMeeting).

8. Assisted project manager with project schedule, timeline and task deliverables.

9. Bellevue university – omaha, ne

2001 to 2003

Academic Advisor

Key Responsibilities:

1. Provided academic advising services to new, continuing, and prospective students including general college information, program and degree requirements, program admission, class scheduling and registration procedures.

2. Developed and maintain tracking system to document student participation

3. Planned and implemented workshops and services that respond to the needs of students

4. Communicated the importance of making informed and responsible decisions, setting realistic goals and determining life management skills to meet present and future obstacles

5. Ability to work with culturally and ethnically diverse populations

6. Developed metrics for evaluation of student learning outcomes

7. Acted as liaison for faculty, coordinators, and students for scheduling and grade reporting. Interpret and implement policies and procedures related to the university curriculum and responsible for compiling and insuring accuracy of student permanent records

8. Worked with marketing staff members as a team to plan and present campus activities to enhance recruiting and admissions

9. Worked with the IT department in configuring CRM application for the department of Advising

10. Axility – omaha, ne

2005 to 2007

Project Coordinator (part time/concurrent with college studies)

Key Responsibilities:

1. Assisted project manager in supervision and task tracking to meet deadlines and ensure smooth and efficient completion of the project team of three developers

2. Competitive Market Analysis and Research: Conducting extensive research on the Internet, analyzing information and reporting results to the executives

3. Project coordinator for complete website development

4. Company Business Development and Strategy alignment

5. Defined Project scope and phase development

6. Executed project with team of a website developer and a graphic designer

7. Content development for the website from drafts to final versions

8. Project timeline development, tracking and management

9. Testing and Quality assurance

10. Staging from development environment to live production

11. British SChool of Languages – india

2000 to 2002

Manager and Instructor

1. Key Responsibilities:

2. Managed and taught a class of 12- 50 students in a Foreign Language Institute

3. Handled student registration and accounts

4. Assisted in marketing and sales activities - promoting new admissions

5. Resolved operational and HR matters between staff members

6. Acted as a liaison between central governing body and students

Education

MBA Bellevue University, Omaha NE 2005

BS (Computer Application) Indira Gandhi University, India 2001

BA (English Honors) Delhi University, India 2000

Diploma (Software Engineering) APTECH, India 2000

Technology Summary

Applications:

Salesforce.com, Microsoft CRM, Talisma (CRM), SharePoint 2007, SharePoint 2010, SQL 2008, Microsoft SSRS, Report Manager, Microsoft Project, Microsoft Visio, Microsoft Office Suite 2010, and Articulate Studio

Deepinder Khurana Resume Page

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