Customer Service Assistant

Location:

Hampton, VA, 23661

Posted:

July 28, 2011

Contact this candidate

Resume:

EDUCATION

MA in Kinesiology, Specialization in Sport Psychology Fresno,

California State University-Fresno, College of Health & Human Services

Dec. 2005

BS in Public Management, Specialization in Environmental Science

Bloomington, IN

Indiana University, School of Public and Environmental Affairs

Aug. 1998

High School Diploma with Honors St. Louis, Mo

The Principia Upper School, College Preparatory Academy May 1994

EMPLOYMENT HISTORY

3D Sports, Inc. Yorktown, VA

Owner, Director of Instruction Jan. 2006 -

Sep 2011

. Manage operation of a 13,000 ft2 indoor sports academy. Primary duties

include customer service, direct sales, grass roots marketing, and

employee management

. Successfully created and marketed 3D programs throughout Hampton Roads

. Develop and maintain strong business relationships with local sports

organizations and Parks and Recreation offices throughout the region

. Conduct interviews, hire and train employees

. Design and implement all curriculums for camps, clinics, team-

building, private lessons

. Designed and maintain 3D Sports website, FaceBook pages, FaceBook ads,

and FaceBook events as well as Twitter account

AIM for Excellence Foundation Hampton, VA

Founder, President Feb 2011-

Current

Engineered creation and incorporation of a NPO, its mission, board and

bylawys

Raise monies for scholarships and provide programs which fulfill AIM's

mission

. Director of annual fundraiser "Sand Soccer Shootout" (2008-2011) which

raises over $30,000 each year and draws over 2,500 participants and

spectators.

o Created and maintained event website, FaceBook pages, FaceBook

ads, and FaceBook events as well as Twitter account

o Establish corporate sponsorships (e.g., Sentara Sports Medicine,

Riverside, Ferguson Center of the Arts, Monster Energy Drink,

Hampton Convention & Visitors Bureau, Re/Max, Greg Garrett

Realty, Pods, Chick-fil-A, Domino's, Langley Federal Credit

Union, Towne Bank, 96X, Bob FM, and many others)

o Recruit and coordinate team of 30-40 adult volunteers

o Serve as Event Director: market event; handle all aspects of the

tournament including registration, scheduling, and staff;

coordinate NPO activity booths and vendors; program free shows

and clinics; and provide on-site trouble-shooting

. Managed 2011 Silent Auction at the Sand Soccer Tournament including

acquiring over 70 donations, marketing event and collecting winning

bids (raised over $5000.00)

. Established Annual Fundraiser as a VA GREEN event and served as

liaison with Hampton Clean City Commission, Bay Disposal & Recycling,

and VA GREEN

Environmental Engineering & Technology, Inc. Newport News,

Marketing Director Oct.

2006 - June 2008

. Lead for the final preparation and submission of all proposals after

only 3 months with the firm

. Interviewed key personnel to developed a RFP Response Plan for the

firm which was immediately adopted and improved efficiency and quality

of proposal submissions

. Created a body of marketing resources (e.g., brochures, pamphlets, and

packets)

. Designed a project summary index for over 1,000 past projects as a

marketing resource

. Updated and revised hundreds of existing project summaries

. Researched and designed a 6-month marketing plan

. Lead on complete website overhaul; developed new site plan and text in

collaboration with the firm's website developer (still under

construction): www.eetinc.com

. Designed and created displays to market the firm to prospective

employees and represented the firm at several job fairs

California State University, Fresno Fresno,

Graduate Assistant Instructor Sep 2005 -

Dec 2005

. Developed curriculum for and taught Elementary Strength Training (3

Sections)

. Developed curriculum for and taught Elementary Bowling (1 Section)

Fresno City College Fresno, CA

Adjunct Faculty Sep 2005 - Dec

2005

. Developed curriculum for and taught Elementary Volleyball (1 Section)

Academy Trainer Virginia Beach, VA

Beach FC Mar-April, 2006

Conducted technical training sessions a Beach FC Spring Academy

Academy Trainer Fresno, CA

Central Valley Soccer Academy June-Dec.

2005

. Trained the U-11, U-13, and U-16 girls & U-11, U-12, and U-15 boys

. Designed and implemented technical training and fitness programs for

above teams

Staff Coach Moscow, ID

Olympic Development Program: Region IV Camp 2003, 2004, & 2005

. Worked with other staff members to select the ODP Region IV team

. Conducted daily training sessions for assigned state team

. Head coach for "United" team (2004 & 2005)

Head Coach: U-13 Girls Fresno, CA

Central Valley Soccer Academy Mar.-Dec.

2004

. Designed and implemented all aspects of tactical, skill, and fitness

development

California State University - Fresno Fresno, CA

Assistant Women's Soccer Coach May 2001-Dec.

2003

. Directly in charge of all fundraising (e.g., booster club, merchandise

sales, annual raffle)

. Assisted Head Coach in player development, training sessions, and

games

. Created summer strength training and conditioning program for our

Division I athletes

. Assisted in all aspects of recruiting including evaluation,

communication, and visits

. Directly in charge of all recruiting correspondence

. Monitored player eligibility, NCAA compliance, and grades

. Director of the Lady Bulldog Soccer Camp

Sonoma State University Rohnert Park,

Assistant Women's Soccer Coach Jul. 2000-

Feb. 2001

. Evaluated prospective student athletes, contacted recruits, and

coordinated visits

. Coordinated all aspects of team travel

. Developed and maintained recruiting database and correspondence

. Designed and wrote newsletter to keep community, recruits, and alumni

informed

University of Denver Denver, CO

Assistant Women's Soccer Coach July 1999-

Feb. 2000

. Coordinated all aspects of team travel

. Evaluated prospective student athletes and was responsible for

recruiting correspondence

Assistant Secretary of the Navy: Installations & Environment

Washington D.C.

Intern Jan. - Apr.

1998

. Researched and wrote Point Papers for Assistant Secretary of the Navy:

Elsie Munsell

. Researched and developed extensive resources for interactions with the

Baltic Nations

. Prepared, designed and presented the ASN:I&E display for the 1998

Earth Day Fair

SKILLS

. Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access)

. Ability to create, monitor and maintain office budgets

. Confident working with both Windows and Mac operating systems

. Exceptional phone skills regarding cold calls, customer service and

sales

. Natural talent for mentoring children and young adults

. Proficient with marketing software including Constant Contact,

Facebook, Twitter, LinkedIn

. Experienced with payment and management software including Quickbooks,

PayPal, EzFacility and knowledgeable about establishing online

payment/donation systems.

. Capable of Website Design (through the use of templates) and search

engine optimization

PUBLICATIONS & PRESENTATIONS

Wilson, K. (2010). "How Much is Too Much: Summer Training for Youth

Athletes" Yorktown Crier / Poquoson Post. 18 June, 2010.

Wilson, K. A., Gilbert, J. N., Gilbert, W. D., & Sailor, S. R. (2009).

College athletic directors' perceptions of sport psychology

consulting. The Sport Psychologist, 23, 405-424.

Wilson, K. (2008). "Summer Camps are Here, News to Use." Daily Press. 26

April, 2008: B1.

Wilson, K. (2005). National Collegiate Athletic Association Division I

Athletic Directors' Attitudes Toward Sport Psychology Consulting.

Unpublished Master's Thesis, CSU, Fresno.

Wilson, K., Gilbert, J., Sailor, S., & Gilbert, W. (2006, September 29).

NCAA D-I Athletic Directors' Perceptions of Sport Psychology

Consulting. Presentation made at the Association for the Advancement

of Applied Sport Psychology Conference poster session, Miami, Florida.

Wilson, K. (2004, May). The Coach's Impact on Youth Sports Participation.

P.E.links4U: Coaching & Sports, 6(5). Located at

http://www.pelinks4u.org/archives/coaching.

AWARDS & HONORS

Featured as Daily Press "Real Woman". Van Mullekom, K. "Kicking Around a

Business Idea." Daily Press. 23, March 2009.

CSU, Fresno's Graduate Research Merit Award, 2005 ($750) - Recognizes

exemplary graduate research and scholarship associated with a thesis

Walt Chyzowych Memorial Fund Scholarship, 2001 ($650) - Recognizes

promising coaches aspiring to the highest principles of life and sport

Indiana University Athletics Alpha Beta Honorary, 1994-1998 - Recognizes

outstanding scholastic achievement of a student-athlete

Washington Leadership Program, Indiana University, 1998 - One of 30

students selected to attend courses in Washington DC. Awarded 2nd most

sought after Internship: Pentagon Intern for the Assistant Secretary

of the Navy - Office of Installations and Environment

Indiana University Women's Soccer - Captain: 1997; Big Ten Champion: 1996;

Most Improved Player: 1996; 5 Year Athletic Scholarship:1994-1998

Gavel Board, The Principia Upper School, 1994 - My high school's elected

student government

Nezzell Christie Dennis Scholarship, 1993 ($2,500) - Recognizes of a

student's commitment to The Principia Upper School's standards and

purpose. (No applications are accepted for this scholarship; a

committee selects a recipient from the student body at large)

REFERENCES

Bill Biddle

Director, Ferguson Center for the Arts; Christopher Newport University

Relationship: Bill Biddle has worked closely with me in the

development of the AIM for Excellence Foundation and serves as Chair

of our board.

Phone: 757-***-****

E-mail: abg26a@r.postjobfree.com

Shelly Ezanno

Owner, Daft Marketing

Former Director, Hampton Bay Days

Relationship: worked closely with me on the 4th Annual Sand Soccer

Shootout.

Phone: 757-***-****

E-mail: abg26a@r.postjobfree.com

David Cornwell

Owner, Environmental Engineering & Technology, Inc.

Relationship: former employer

Phone: 757-***-****

E-mail: abg26a@r.postjobfree.com

Bill Boyer

Owner, Tidewater CEO

Relationship: small business consultant who has served as a mentor

this past year

Phone: 757-***-****

E-mail: abg26a@r.postjobfree.com

KELLY WILSON

936 Backspin Court, Newport News, VA 23602

DOB: 11/6/1975 Hometown: Yorktown, VA

Contact this candidate