Manager Management

SUMMARY OF QUALIFICATIONS

A seasoned Commercial and Consumer Asset Manager with ten years combined

experience managing a multi-million dollar portfolio for middle Georgia's

largest debt buyer. Proven leadership skills in the highly charged and

regulated debt collection industry. A true professional with excellent

organizational, people, negotiation and time management skills. Executive

experience, able to work independently and on teams with superb

communications and interpersonal skills.

EDUCATION

Bachelor of Applied Science, Organizational Leadership

May 2012

Mercer University, College of Continuing and Professional Studies, Macon,

Georgia GPA: 3.9/4.0

President's List Scholar

Associate of Applied Science, Food Service Administration-Restaurant

Management Dec 2001

State University of New York at Morrisville, Morrisville, New York

GPA: 3.0/4.0

CAREER PROGRESSION

Commercial Asset Manager

Jan 08 - Present

Acquisition Management, Inc. - Commercial Division, Brae Asset Fund, Macon

Georgia

Facilitate contact with obligors or their counsel to open a negotiation

dialogue. Work closely with plaintiff and defendant counsels across the

United States for purposes of: Asset restructuring, collateral liquidation,

foreclosure management and bankruptcy. Conduct mitigation analysis and

strategic planning from recovery. Work closely with seasoned asset

managers, financial analyst, and CEO. Recently managed the voluntary

turnover, marketing, and resale of a gas service station. Responsible for

$312,000 recovery in the first five months of 2011.

Consumer Collections Assistant Vice President

Apr 01 - Jan 08

Acquisition Management, Inc. - Consumer Division, Troon Company, LLC,

Macon, Georgia

Consistently improved performance leading to promotion to Team Leader then

ultimately to Manager. Oversaw all internal and outsourcing collection

processes with aid from the Vice President. Conducted monthly FDCPA

compliance training, best practices and automatic dialer training.

Conducted quarterly meetings providing progress updates to companywide

audience. Helped to create metrics for call center activity, collector

evaluations and outsourcing benchmarks. Recruited and partnered with A/R

firms to maximize recovery when necessary. Participated in the hiring and

disciplinary action process for employees. Maintained the best retention

rate of floor employees during my tenure and recovered more than $1,000,000

directly.

Debt Collector

Aug 98 - Dec 01

National Credit Systems, Inc. - New York, New York

Member of a five person team responsible for first and third-party

collection activity. Contacted obligors and negotiated repayment plans

with a focus on maximum recovery. Consistently met weekly quotas.

Maintained perfect record of no FDCPA infractions.

TECHNICAL SKILLS

Working knowledge and proficient in Debtmaster Professional collections

software and dialing systems

Microsoft Office Suite

Fast learner and able to learn new computer systems and products with ease

COMMUNITY ACTIVITIES & AFFILIATIONS

Recreational Coach, Macon Soccer

On-call volunteer, Loaves and Fishes Ministry

Volunteer, Meals on Wheels

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