Customer Service Sales

DAVID C. MYERS **** West Sexton Springfield, Missouri 65810

H 417-***-**** C 417-***-**** abg24c@r.postjobfree.com

SUMMARY

A goal oriented and problem solving operations manager with extensive experience in retail stores,

merchandising, visual presentations, operations analysis, competitive analysis, material and HR planning,

sales, customer service, budget management, training and development, and territory management.

Possesses a solid record of accomplishment, emphasizing a broad range of industry experience and

success. Demonstrates strong organizational skills, resulting in the creative and timely attainment of

goals. An ambitious motivator, who delivers exceptional customer service while raising store profits.

EXPERIENCE

WALMART STORES, INC. Springfield, Missouri

2005 2010

Market Merchandise Manager

Led innovations in 13 stores, transforming business and bringing visual presentation to top quality level. Headed visual

change in company, providing upscale appearance in retail environment. Contributed to team overseeing approximately

$976,000,000 in sales. Orchestrated operations and merchandising, fulfilling diverse responsibilities and corporate

focuses, such as in stock of stores, visual presentation, signing, staffing, introduction of company direction, company

guidelines, and field expertise. Coordinated territory of retail stores, as well as visual presentation and operations of

general merchandise in large retail units.

Directed resort area stores, identifying business opportunities and methods, and yielding $4,500,000 in growth.

Achieved winning record for obtaining merchandise needed to meet customer expectations in stores, as well as

to expand business by working closely with buyers and suppliers.

Ran training seminars, using several teaching methods to roll out company direction with Retail Link,

PowerPoint, Word, and company materials.

Served as liaison between field and home office, resolving issues within stores.

Organized successful test program to implement store fixtures. Communicated with buyers, planners, and

replenishment to ensure effectiveness of program across company.

Built team of associates with top 10% engagement scores within company.

Analyzed competition in each community to verify presence of correct merchandise, floor plans, and prototypes,

as aligned with needs of community.

Represented company at several annual events, such as Everyday Heroes, Make A Wish, Going Red, Jefferson

City’s Lobby Day, Ozark Food Harvest and Habitat for Humanity.

Implemented a personal sustainability program in the market getting the challenging each associate and

management to get involved with several project, highway cleanup, lake cleanup, Wilson Creek park cleanup,

Lacede Industries recycling center and The Watershed Center at Valley Water Mill project.

Specialty District Manager 1991 2005

David C. Myers, Page 2

Coordinated profit and loss, meeting sales budgets, hiring, coaching for improvement, associate relations, implementation

of company direction, store setup, seasonal changes, and customer relations, knowledge of systems, and evaluations, as

well as growth of business.

Oversaw several facilities, ensuring consistent presentation, signing, and guides.

Promoted key item in territory, turning around sales and developing effective plan to increase sales 110%.

Earned recognition at yearly meeting for best sales in the company.

ADDITIONAL EXPERIENCE Assistant Manager, 1985 1991. Held responsibility for profit and loss,

interviewing, budgets, driving business and sales, inventory management, and

knowledge of systems, as well as evaluation of company’s weaknesses and

strengths. Improved area of oversight significantly. Opened stores in Kansas

City and St. Louis, training associates and preparing for grand openings. Sales

Associate, 1983 1985. Provided excellent customer service within retail

environment.

PROFESSIONAL DEVELOPMENT Inventory Management System, Walmart Stores, Inc., 2009

Diversity Training, Walmart Stores, Inc., 2004

Discrimination Investigation, Walmart Stores, Inc., 2004

Women in Leadership, Walmart Stores, Inc., 2001

Leadership Foundation, Walmart Stores, Inc., 2001

Dale Carnegie, The Art of Speaking and Presentations, 2001

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