Customer Service Sales

Leticia Orozco

**** ****** ******; El Paso, TX **930; *****.******@*********.***

915-***-****(H) 915-***-****(C)

EDI & SYSTEMS ANALYST (IT); SUPPLY WEB ADMIN (IT); SVC HEAT HELP DESK; IT

END USER SUPPORT; CUSTOMER SVC RECEP/SWITCHBOARD;OFFICE ADMINISTRATOR;

PROCUREMENT; ACCOUNTING in PAYABLES, RECEIVABLES, BILLING &

PAYROLL/EMPLOYEE BENEFITS

CAREER PROFILE

I am a dedicated individual with strong, skillful, advanced troubleshooting

and problem solving IT End User Support Technical skills. I have the

ability to prioritize multiple work activities in a high paced work

environment. Excellent Customer Service skills, and acquire the

understanding of Procurement Management, Payroll, Accounting and Financial

systems.

EXPERIENCE

YAZAKI NORTH AMERICA, El Paso, TX

2001 - 2009

EDI Analyst (Electronic Data Interchange) Systems Support Analyst

/SupplyWeb Analyst: On-going communication with customers and suppliers

regarding EDI (Electronic Data Interface), Supplier Website issues. IT End

User Support. Set up Trading Partnership with Customers and Suppliers at

the VAN level (Value Added Network) using (Sterling, ATT Easylink, I-

Connect, IBM/Advantis, Covisint, Inovis, Geis/ANX). Set up internal tables

for electronic transmission (ANSI, X12, 830's, 862's, 856's, 850's and

860's EDIFACT Data (Delfor, Deljit). Read RAW Data documents, ISA ID's and

Segments. Administer "TESTING" transactions with Suppliers and Customers

before going "LIVE". Troubleshoot ASN (Advance Shipping Notice) errors,

e.g; not load properly into Data Base. Monitor ANX AutoEx Server, EDI

Gentran Server, and Future 3 application data base within AS400; provide

access to Users. Purge In-Bound & Out-Bound Data. Administrator for

Supplier Web site; set up new accounts and assign login and passwords and

troubleshoot. Administer and track User licenses. Administer UNIX. Help

Desk Service Support Technician, assign, monitor, track, troubleshoot,

escalate and document details on Incident Tickets, using Heat Help Desk

Software Application IT Service/Problem Management Module.

ELCOM INC /subsidiary of YAZAKI NORTH AMERICA, El Paso, TX

2000 - 2001

Office Administrator for Information Systems & Security Dept: On-going

communication with customers and suppliers and internal users regarding PC

hardware, software problems and concerns with orders, issues regarding

office equipment. Handle all front desk duties schedule meetings, travel,

hotel, rentals, flight schedules for Supervisor & Mrg. Acquire price quotes

from Suppliers. Source and procure high quality and the best services of

equipment and warranties including the best cost budget for the

Organization. Negotiate with suppliers, vendors and determine best price

quotes when placing orders for new PC's, laptops, Hardware, Software.

Request PC, H/W, S/W. Approve and final decision making on best price

quotes, quality, service and warranties. Obtain and manage all Purchase

Orders for the IT Dept. IT Dept.ISO Compliance up-keep & records. Process

payroll for IT Dept and maintain employee personal records get signatures

and approvals before payroll deadline. Approve invoices purchases placed

for IT Dept. for payment process. Maintain, track inventory of all

equipment. Verify all shipments received. Assign new and delete old

extensions on PBX, pull new & existing cable lines Assure all Users had

proper computer hardware, software equipment needed. Maintain, service,

order supplies for Xerox copiers. Setup Video Conf. for Supervisors and

Managers. Take Minutes for IT Dept meetings. Assist IT Manager, IT

Supervisor in all endeavors.

JOBE CONCRETE PRODUCTS, El Paso, TX

1997 - 1998

Invoicing/Billing Clerk: Revise and error proof prices on all daily sales

tickets for materials purchased enter into data base. Answer telephone

calls from sales departments with questions regarding prices and approvals

on materials. Receive heavy telephone calls from Customers regarding price

quotes and billing questions. Balance out and invoice daily sales tickets.

Run EOM Statements.

MAGNOLIA COCA-COLA PRODUCTS, El Paso,

1994 - 1997

Accounts Payable Clerk: 1st hired as Receptionist/Switchboard Operator,

answer heavy switchboard, paging two-way radio. Take messages greet

vendors, customers & general public. Promoted Account Payables, process

invoices and enter into data base. Balance petty cash box. Run payable

checks. Run EOM closing.

Leticia Orozco, Page 2

DON SHAPIRO INDUSTRIES

1993 - 1994

ACTION WEST GARMENT FINISHERS, El Paso, TX

Assistant Payroll Processor: Configure, verify, error proof and make

corrections with Supervisor's consent and approval. Enter employee

information and hours worked into payroll application data base. Run

weekly payroll checks. Relieve for Receptionist/Switchboard Operator.

CHEVRON FOOD MARTS, El Paso, TX

1989 - 1992

Payroll/Benefits Administrator/Accounting Assistant: Administer Payroll for

all Chevron Food Marts of El Paso, Texas and Tucson Arizona. Oversee,

review, verify, employee errors, miscoding errors, proofing and

troubleshoot, retain Supervisor approvals and addressed before processing

payroll deadline closure, enter employee information and hours worked into

payroll application data base. Run Weekly Payroll Checks. Process Health

Insurance. Maintain all personnel files and Workman's Compensation, receive

and answer all questions regarding employee benefits and Employee

verification. Running and balancing of Accounts Payables. Averaging and

maintaining gasoline usage by store location. Relieve for

Receptionist/Switchboard Operator.

COMPUTER SOFTWARE, HARDWARE AND EQUIPMENT:

CSI Trans4M, Windows Navigator, Novell, Window s 98-2000-NT, Windows XP,

Windows Vista, Windows 7, Windows Server 2003, Explorer, Mozilla, Firefox,

Search Engines Bing, Google, MS- Office, Heat Help Desk Software, IT Server

Management Module, MS-Security Essentials (Anti-virus Malware, Spyware,

Adware, Defender), Net Meet, Setup Video Conference, Media Player, Virtual

Server installation, Virtual PC installation, Driver install, PC Updates,

SharePoint, Supply Website module, Exchange Server, E35 Server, Future 3

Application within AS400, Gentran Application Data Base, Heavy Switchboard,

Data Processing, Lotus Notes, UNIX, LINUX, CISCO Applications. Cisco

Routers, Cisco Switches, HUBS, Wireless Routers, MODEMS. Maintain Copiers,

Network Printers, Laser Printers, Fax Machines, Electronic Mail Postage

Meters, Adding Machine by touch, Cash Registers, Credit Card machines,

KRONOS time keeper, KRONOS Data Entry. Computer Parts and components,

Motherboards, CPU, Power Supply, RAM, Hard drive, DVD,CD Rom, USB Ports,

Storage Devices, other than HD (RAID, ZIP, File Compression, Primary,

Secondary), NIC Cards, Sound & Graphic.

EDUCATION: El Paso High School graduate - Diploma

Western Technical College graduate - Associates Degree of Occupational

Studies in Information Systems and Security (ISS) Graduated: 02/2011

EXTERNSHIP: 01/2011 - Las Palmas/Del Sol Medical Ctr., El Paso, Texas.

Information Technology, END USER SUPPORT (ITS Dept). Hands-on training,

Image and apply necessary applications and software to new PC's, set up new

pc's to the Network, set up Network printers, was assigned several work-

orders on a daily basis for Hardware, Software issues on Laptops and PC's,

open up laptops and PC's to pin point the problem or issue, replacing parts

and components on laptops and PC's Programming Scanners, set up PC's for

training purposes, set up teleconference for Directors and Physicians,

install and uninstall PC's from various departments new and obsolete.

VOLUNTEER WORK: 12/2009 - Gamwell Technology Inc., El Paso, Texas. Assist,

Gamwell Technology for the client at Abundant Living Faith Center.

Disassemble and remove technology infrastructure from the old facility and

transfer to the new facility, re-configure and set up infrastructure along

with other network devices as planned by the Head Technical Engineer with

Gamwell Technology for new facility at Abundant Living Faith Center.

CERTIFICATIONS: A+ Certified; 3M Fiber Optic Certified; (3M Fiber Optic

Safety, 3M Hot Melt SC Connector Installation, 3M Hot Melt SJ Connector

Installation, Principles of 3M Fiber Optics).

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