Customer Service Representative

Megan Lowe

*** ****** ** **********, ** 870-***-**** **********@****.***

Objective

To obtain a job in the Technical field

Education

DeVry University – Memphis, TN, Degree expected 05/12

B.S. in Technical Management

Indian Hills Community College – Ottumwa, IA, Degree earned 05/10

A.S. in Computer Networks/Security

Technology Summary

Over 1200 hours hands on experience in the following areas:

Windows XP/ Vista/ 7/Server 2003, Linux Red Hat/Fedora/Backtrack 4, Novell

Systems:

Client/Server 6.5, Cisco IOS

Operation and configuration of Cisco switches, firewalls and routers. Maintain and

Network

Architecture:

upgrade server and workstation components. LAN/WAN/VLAN configurations.

Work with bus, token ring, and star topologies. Sub netting. Collision domains.

Create Users and Work groups. Configure and Maintain Servers and

Network

Administration:

Workstations. Configure Active Directory. Create Domains and OU‘s. Delegate

User privileges. Server Upgrades and Migration. Allocate File Privileges. Audit

Security. Administrative Scripting. Documentation.

Visual Basic, Visio, Zenworks Suite 7, VMware, Sock, Ethereal, MS Office, MS

Software:

Outlook

Academic Accomplishments and Extracurricular Activities

• Computer Networking Club, member from 01/2008 to 05/2010, secretary from 05/2009

to 03/2010

• Dean’s List 2009 summer term

• 2nd place at Skills USA State level in the Intranetworking competition

Work Experience

StarTek– Jonesboro, AR:

Customer Service Representative, (07/2010 04/2010) Handled customer issues,

ranging from problems with their bill, or technical support with their phones.

Walgreens Ottumwa, IA:

Service Clerk, (03/2008 08/2008) Customer service, answer phones, operate cash

registers

Crystal Heights Oskaloosa, IA

Cook, dietary aide,( 02/2006 12/2007) Prepare food, serve residents, clean

Sparky’s Eureka Springs, AR:

hostess/cashier promoted from bus girl and food expediter,( 03/2004 11/2005) Customer

service, answer phones, ran cash register; close out cash register, busy work

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