Customer Service Data Entry

Hope Branham *** Penn Ave Sellersburg, Indiana ***72

C 812-***-**** **********@*****.***

Summary

A positive and productive individual demonstrating a high level of initiative. Ability to interpret and resolve complex issues.

Welcomes new challenges with the problem solving ability and the motivation necessary for success. Demonstrated the desire and

ability to apply education, training and knowledge to a new challenge.

Profile

Strong background encompassing purchasing, inventory, shipping, receiving, customer service within a variety of industries.

Committed to excellence with a proven record of outstanding performance. Possess a broad range of abilities including dispatching

processes, inventory tracking and control, and customer service with emphasis on building and generating customer loyalty.

Strengths include

• Skilled in maintaining optimum stock levels within budget allowances and production requirements within an inventory

department.

• Outstanding expediter to meet and exceed company’s needs, priorities and deadlines.

• Dedicated team player. Achieved an inventory efficiency rating of 99% daily. Performed cross functional duties to accomplish

departmental goals.

• Ensured strict compliance to company quality standards, external FDA and OSHA regulations, GMP’s and Standard Operating

Procedures.

• Strong ability to prioritize, delegate, multitask and control administrative workflow to manage office.

• Computer skilled in SAP, S2K, AS400 systems as well as Microsoft Word and Excel. Adept at learning and applying other

computer systems.

Education

School of Business & Banking

Diploma in Administrative Office Specialist 1995

Work Experience

Accounts Payable, Sav A Step Food Marts

2013 Present

• Prepare month end account reconciliations

• Prepare and post month end accrual and prepaid entries

• Review invoices to ensure that all the information appearing on them is accurate and complete

• Verify that payable transactions comply with financial policies and procedures

• Verify that payable transactions comply with financial policies and procedures

• Process transaction reports (aging, payment, etc.) after data entry

• Maintain listing of accounts payable

• Review updated vendor detail files

• Monitor accounts aging to ensure payments are up to date

• Reply to vendor inquiries

• Reconcile vendor statements, research and make corrections of discrepancies

• Ensure the confidentiality and security of all financial files

• Other accounting/finance support as needed • Reply to vendor inquiries

Export/Domestic Shipping, Dallas Group of America

2005 2013

Handled shipping documents timely and accurately.

•

Made and inspected for import shipping documents

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Received, filled and transferred “Purchase Order”, “Packing List” to related Dept.

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Made material balance for Processing Contracts.

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Prepared export import documents (Such as: I/V, P/L, C/O, B/L and other client required documents)

•

Done customs procedures

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Kept contact directly with suppliers to tackle export import tasks

•

Done other assigned work.

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When needed worked in warehouse to insure delivery.

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Buyer/Shipping Manager, Bruce Fox, Inc

2004 2005

Purchasing, negotiating contracts, generation and checking of purchase orders and requisitions, Negotiating all contract with

carriers, Quoting out vendors, setting up vendors and part numbers.

Quality Assurance/HR Assistant/Purchasing, MCI Service Parts

2002 2005

Analyze metrics, returns, shipments; auditing all international shipments, providing more efficient methods for shipping overseas.

Tracking & inputting all freight charges. Tracking 3rd party logistics, also 3rd party distribution (CAT Logistics) tracking all

warehouse errors and crediting back; Back up Traffic Coordinator; Local Hr contact on site, new hires, and benefits.

Buyer, Plastech Eng. Products

2001 2002

Purchasing, negotiating contracts, maintain preventive maintenance in MP2, generation and checking of purchase orders and

requisitions, understanding of quality policies, receiving, keeping up with MSDS sheets, on safety committee, general clerical

duties.

Traffic Coordinator, Utility Metals

1998 2001

Setting up all carriers (air, ground, LTL, UPS) negotiating all tariff discounts, ordering trucks, data entry, customer service,

preparing all shipping forms (bol’s, international forms), accounting and a wide range of clerical duties.

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