Customer Service Manager

JULIE A. BONEBRAKE

**** ******* *****

Fenton, Missouri 63026

Phone: 636-***-**** home

314-***-**** cell

EMPLOYMENT HISTORY

*/**** ** ******* ********** Technologies, LLC - Office Manager

. Perform bookkeeping in QuickBooks for an IT Consulting

firm with twenty employees - duties include billing,

payroll processing, A/R and A/P, account reconciliation,

and month end reporting

. Responsible for all accounting functions, as well as for

managing the HR/employee benefits aspect of the position

. Handle correspondence for Chairman/CEO, and report

directly to the CEO and President/COO

11/1/09-3/2011 Pooley Accounting Services, Inc. - Staff Bookkeeper

. Performed general bookkeeping services in QuickBooks for

several small businesses. Duties included data entry,

bank reconciliation, payroll, tax filing, A/R and A/P,

billing, and collections

. Work performed either at clients' locations or from my

home

1/05 - 1/2011 Brentek, Inc. - Office Manager/Bookkeeper

. as Office Manager/Bookkeeper for my husband's

communications contracting business, I utilized

QuickBooks to process payroll, A/R and A/P, billing,

bank reconciliation, collections, and month end reports

and provided this information to the CPA on a monthly

basis

. managed all contracts, billing, and insurance, HR

functions for seven employees

5/04 - 12/04 American Family Insurance - Licensed Producer (P &

C)

. licensed in the state of Missouri for Property and

Casualty insurance (my license status is current)

. assisted insureds with all types of customer service

(quotes, billing issues, claims filing, etc.)

11/03 - 3/04 Manlin-Mehlman Development, Inc. - Administrative

Assistant

. assisted Interior Designer with financial aspects of

interior finish selection process for custom built homes

. contacted vendors, coordinated deliveries

. acted as liaison between homeowners and builder

. customer service/warranty claims processing

1/99 - 1/2011 Bonebrake Properties, LLC - Co-Owner/Business

Manager

. Assisted my husband in rehabbing and managing six rental

properties (32 units) that we own in the city of St.

Louis

. Bookkeeping for this business consisted of rent

collection, accounts payable, account reconciliation,

and monthly reports to the CPA

. Handled all insurance, leases, accounts, mortgages, and

contracts

2/97 - 7/02 The Peterson Group - Project Coordinator

. project coordinator for Healthcare market (government

and commercial accounts)

. sales support for nine salespeople

. customer service/warranty claims processing

. handled all phases of project management: proofing

orders, tracking shipments, arranging deliveries, hiring

and managing six outside subcontractors and ten separate

installation crews

Julie A. Bonebrake - pg. 2

10/93 - 1/97 Architectural Design Guild - Administrative

Assistant

. assistant office manager, bookkeeper, typist/secretary,

and administrative assistant to Owner (a registered

architect)

. maintained licensing and registrations for four

registered architects and three engineers on staff

. ran prints, ordered and stocked plotting/printing

supplies

. supervised three print runners and two reception

assistants

9/92 - 10/93 The Peterson Group - Receptionist

. answered phones, performed light clerical duties

EDUCATION

8/80 - 12/80 Webster University

Liberal Arts: art history and foreign language

8/79 - 5/80 Meramec Community College

Liberal Arts: art history and foreign language

9/75 - 6/79 Mehlville Senior High School

College Preparatory: honors curriculum

CIVIC INTERESTS

1979 - 1983 Private French Tutor - five students

1988 - 1993 Boy Scouts - Secretary, Assistant Leader

1990 - 1992 Elementary School PTO Board Member

1993 - 2005 Institute of Store Planners (St. Louis Chapter) -

bookkeeper

1998 - 1/2011 Rehabbing and managing six rental properties that my

husband and I own in St. Louis city

2010 - 2011 Head Room Parent for son's Kindergarten class

REFERENCES

Provided upon request

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