Customer Service Administrative Assistant

TRUDY M THORNTON

**** **** ******* ******, *.E. #A .Washington, DC 20019

202-***-****. EMAIL: ***********@***.***

SUMMARY OF QUALIFICATIONS

Seasoned administrative professional with over 15 years of work experience,

ability to work with executive and management staff, coordinate and

interact with both large and small teams. I am an administrative

professional with proven abilities and experience in the private, nonprofit

and government sectors.

~ Highly organized ~ Filing and data coordination ~ Strong verbal and

written communication

~ Faxing, correspondence and typing ~ Computer savvy ~ Data entry and

management ~ ability to understand contracts, legal

documents and record ~ Punctual ~ Drafted correspondences.

EDUCATION AND TRAINING

. PTC Career Institute, Computer Operator, Graduated

.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE

. Served as a staffer in the organizing of three to four yearly annual

Adoption events.

. Maintained supervisors email and calendar for guest speaking and

appointments.

. Scheduled and registered outside conferences.

. Operated the coping machine and faxed out important documents to

clients or contacts.

. Served as a liaison and organizations contacts to both the private and

government sector

. Assisted and Supported the Department of Mental Health, Claims

Adjudication division with special FY06 and FY07 Medicaid denial

projects.

. Maintained and organized the daily Medicaid Providers records, ran the

daily assigned batch logs through the Ecura system.

. Performed and maintained the front intake desk for the Department of

Human Services on Aging.

. Answered multiple phone lines and assisted visitors with their

appropriate Case Specialists.

LEGAL SECRETARY

. Prepared highly confidential criminal jackets

and legal documents utilizing the ProLaw

computer system.

. Utilized the Justice Computer system.

. Maintained and organized the legal file system for the entire

Section.

. Primary liaison for staff division and

officials.

. Provided legal research to the Assistant

Attorney General/Section Chief.

RECEPTIONIST

. Scheduled and Registered Georgetown students and visitors on

campus site visits and tours.

. Answered phones, prepared PowerPoint slides

for campus visitors.

. Preformed data entry using Microsoft Excel

formatting and assisted with other clerical

duties.

EMPLOYMENT HISTORY

. Coalition of Adoption Programs, Inc., Administrative Assistant

Forestville, MD

. Preferred Staffing, Claims Adjudicator, Washington, DC

. Staffing Now, Receptionist/Administrative Support, Washington, DC

. Georgetown Hoya Staffing, Information Receptionist, Washington, DC

. DC Office of the Attorney General, Legal Secretary, Washington, DC

. DC Commission on Community Services, Staff Assistant, Washington, DC

. DC Commission on Women, Clerical Assistant, Washington, DC

. Department of Human Services, Unit Secretary, Washington, DC

AWARDS AND ACHIEVEMENTS

. Achieved a Certificate for participating in the 2011 Foster

Care/Adoption event.

. Attained a letter of High Standard on Customer Service Satisfaction.

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