Customer Service Administrative Assistant

QUALIFICATIONS SUMMARY

Administrative support professional seeking opportunity to apply

interpersonal communication and problem resolution skills in a rewarding

environment.

Office Fifteen years experience managing small office environments

Management in 4 organizations Certified Microsoft Office Specialist

Accounts Successful record leading accounts receivable function, high

Receivable collection rate for past due accounts, successful

representation in small claims court, skilled negotiator

Interpersonal Bi-lingual (English/Spanish), articulate speaker, polished

Communications and professional phone manner, strong writing and grammar

skills, pleasant personality, team player

PROFESSIONAL EXPERIENCE

Lindsay Water Conditioning; East Hampstead, NH

2009 to 2010

Sales and Administrative Assistant

Scheduled service appointments, prepared marketing materials, represented

company at sales events, customer service

New England Environmental Technologies Corp.; Groveland, MA

1998 to 2009

Administrative Assistant: Assistant to President and VP

. Accounts receivable, invoice generation, collections, small claims

court representation with 100% success rate, customer payment

negotiation

. Customer service, office support for Project Managers, report

assembly

. General office management and receptionist duties, office inventory

Hood Crest Foam; Newburyport, MA

1997 to 1998

Billing Clerk, Receptionist

Customer order processing & invoicing; receptionist/multi-line phone

system, Spanish interpreting.

Lindsay Water Conditioning; East Hampstead, NH

1993 to 1996

Office Assistant, Telemarketer: Customer service, data entry, scheduled

sales and service appointments

Aero-Dynamics, Inc.; Salem, NH

1989 to 1992

Receptionist: Secretarial duties, accounts payable/receivable, human

resources.

Timberlane Middle School; Plaistow, NH

1987 to 1989

Teacher Aid: Assisted in Special Education Department with math and

language arts

. Task 1 - Worked with students individually and in groups

. Task 2 - Acted as substitute teacher when called upon

. Task 3 - Coordinated and lead introductory Spanish class

. Task 4 - Conducted poetry workshop for last period activity classes

EDUCATION: Bethel Business Center, Haverhill, MA

Josephine Howland

19K Orchard Avenue,

Haverhill, MA 01830

978-***-**** *********@*****.***

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